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February 2024 by Darion Layton
I'll just start off with saying that this firestone is amazing I've been going here for about 2 years and I've never had a complaint the service team is always amazing and there very straight forward I always feel welcomed whenever I take my car for a visit I took my car in on 2-10-24 for a 4 wheel alignment my car had a very bad pull my service tec was Andy I believe and he was amazing and did a wonderful job on my alignment I didn't get the name of the guy who checked me out but he was amazingas well overall my experience was a 10/10 keep up the good work firestone!!!
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February 2024 by K L
Almost 4 hours for a simple oil change. I made an appointment here too. Ridiculous. I don’t recommend this place. It was so long. I was beginning to starve.
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January 2024 by Shaquita Y.
Some locations are open on Sunday. Quick and reliable service. Needed a simple serve of fixing a headlight so It was only about 30 minutes. You're spending most of your money on labor costs so remember that and if you have an issue, just go to YouTube University and fix on your own.
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January 2024 by Robert Adjutant
Firestone saves the day again!
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January 2024 by Marcus
I made an appointment Thursday at 2 p.m. and waited 4 hours to have tires installed and balanced at the Lakewood, WA Firestone store on my '21 Dodge Durango RT. A day later, I noticed my vehicle felt loose and unsteady in the rear while turning and navigating curves through the Snoqualmie Pass. I know the driving characteristics of my vehicle and it did not fee right. After returning from my trip on Saturday, I attempted to schedule another appointment at the Lacey Firestone store to correct my unbalanced tires. I received a call stating they were busy and short on staff due to the holidays and could not fix my vehicle. I was rescheduled for another appointment five days later.I needed the issue fixed sooner and decided to take my vehicle to Discount Tires in Lacey, WA. I made a 11:15 a.m. appointment on Tuesday. The tech was complete at 11:45 p.m. He confirmed that my tires were not balanced correctly and he explained before and after readings to me. There were no charge for the service and now my vehicle drives great when turning and navigating curves.
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January 2024 by Frank R
I went here to get a new battery installed. Although the service was good and the employees were nice, this place is so pricey. Battery cost way too high. And I was charged a $45 fee to remove the old battery and install the over priced new battery. Really Firestone?? This is the third time in the past 8 years I have gone to FS for service, twice for batteries, once for new tires. My fault for expecting different results this time.
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December 2023 by A Mous
Over 4 hours for 4 tires.Had an appointment for a full set of tires on 11/26, after 3 hours, only 2 tires had been removed. I asked the guy at the counter if he had an estimate as to when it would be done, he said the tech was "spread thin" that day.You mean the TWO techs in the back? The ones who jacked my car up into the air, removed 2 tires & pulled multiple cars into the garage, completing whatever work they needed done while mine just sat there? That's not "spread thin," that's lazy & disrespectful.After that window of time had passed (another 45 minutes), I could see through the shop windows that still nothing further had been done to my car & the guy at the counter seemed flabbergasted that I even question what on God's green earth was taking so long? How dare I! Weird how they were able to remove the other 2 tires & install the new ones in 30 minutes.... Over 4 hours! Didn't even air up one of my tires completely... 33 psi when it should be at 36.Over $1200 and that's how y'all are?
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September 2023 by Scott J.
I was in couple weeks ago and spent 300+ dollars and they did the work request was it worth the price absolutely not. I come in two weeks later or so because I got a nail in my tire they informed me that there was a lock on spare so they patched my current tire. That's why I've used fire stone where ever I live because they can do most everything service wise to my vehicle. Plus I was able to take advantage of the lifetime alignment.
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September 2023 by Shane Weaver (DreadGazebo)
Been using this Firestone for over 15 years, always great service and kind people. Always faster than Tacoma Dodge service and typically cheaper for standard maintenance.
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July 2023 by Adam Smrtic
José and team are the best! I don’t know what I’d do without those crayola tech notes on the courtesy check (:
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July 2023 by Kennedi Brice
Their cheap oil destroyed my engine in my car! 2 stars only for Pam, who was an angel. Wish she worked somewhere where they didn’t scam people and ruin their cars.
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July 2023 by Jacob Dobrinen
My car came out worse after they worked on it, I highly do not recommend using this place, you will regret it. Took my car in for a check engine light. Told me I needed a new oxygen sensor and vvt solinoids. Firestone replaced them and once they did my car would not stay running anymore. They made my car worse I took it to a different mechanic and they told me Firestone dident replace the correct part that was having issues. I would avoid this business. The manager cursed at me over the phone and told me he could not help me. To end it.. I drove my car there and had to have it towed from there after they worked on it. How sad.. good luck getting ahold
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July 2023 by Gerardo Servellon
I used firestone rarely but this place has a good communication with costumer and prompt service my car its running great thanks.
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June 2023 by K Z
THIS PLACE IS A SCAM. Do not use this business. The managers or who he work with scams customers. Had my car checked. And charged me for the over $1300 dollars. And my car died. Paid over priced. And my car still died. These guys are no expert at all. Bring your business to a reputable company. Brought it to another business. And told me he should’ve charge me only $400 to 500 for what was done to my car. They didn’t even test drive my car when finished. Drive my car home . When paying overview $1300. And my car wouldn’t start anymore. Stay clear from this business.
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May 2023 by Joy Ross
Pam is always a delight! Took my car in, due to a squeak when driving. They took apart the whole area and said they couldn't find any issues. I appreciate they didn't try to charge me for something unnecessarily just to make a buck. The one star off is due to the $80 cabin filter replacement. A quick YouTube search showed me that with a $14 filter on Amazon, I could have easily replaced it by popping off the glove box... definitely not $80 worth. Other than that, no complaints.
