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March 2024 by Tyler Ivie
Austin was amazing. Perfect service
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March 2024 by Sasha Padilla
They made the process so easy and quick. Great service.
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March 2024 by Julia Dias
The team here is incredibly helpful and the prices can’t be beat. They work to meet your needs as best they can. I’ve been recommending them to everyone for their storage needs.
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March 2024 by Layne Meyer
Quick easy and very helpful staff
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March 2024 by Anna Marie Williams
Ali was so knowledgeable and friendly. Great experience
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March 2024 by Juanita Garrido
Allie is great! Austin is a great site manager! They’re a great team! Great customer service!
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March 2024 by Rebecca Lynn Wyrick
It's a wonderful place to store your stuff
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March 2024 by Gloria
Alli is so great personality and very helpful. I'll recommend this company to anyone!
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March 2024 by jj goodman
Customer service friendly great service and efficient
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March 2024 by Maletino Hola
Office Manager she was amazing very helpful, understanding willing to go the extra mile for you!!
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December 2023 by Tracie Jones
As I was moving into a new home my need for such a large unit was no longer necessary and I wanted to downsize. I called and was lucky enough to get Alli on the phone. Her positive can do attitude made my experience so wonderful , easy and just seamless. People like Alli , kind, positive, helpful and just professional are what makes a difference. This woman is a huge asset to this company. Thank you Alli ... you are the best !!!
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November 2023 by Courtney Payan
Buyer beware. The facility itself is fine, but they use bait and switch tactics with their pricing to lure customers in and then astronomically increase your rate. My storage unit was initially $82 for a 10 x 10 unit in July. With additional insurance this came out to around $93 monthly. About four months into my unit rental, now November, I get slapped with a bill for $168 for a “market value increase”. They are still advertising the same $82 rate online for new customers. I am a medical traveler, so I have rented multiple units in the past from different companies, and I am familiar with increases for inflation and market value. They were usually a few dollars annually, maybe ten dollars here and there. But nearly a 100% increase four months later? That feels very predatory to me. Washington state apparently does not have legislation to protect renters on storage units either, so this is legal. Immoral, but legal. Since I am traveling for work I now have to book a flight back to Seattle and move my stuff into a different unit because I would rather spend $1000 in travel expenses than do business with a company that uses immoral practices to earn a few extra bucks.
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October 2023 by anthony johnson
The folks at Lakewood, WA Extra Space Storage facility were an absolutely great team to interact with. They were the consummate professionals during the entire check-in process…from explaining procedures, to answering my questions. Very friendly and courteous which made the whole experience painless.
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October 2023 by Sarah Hubert
The customer service there was amazing they were very helpful during my extremely sudden and very stressful moving situation! They at least made the story my stuff parts a really pleasant experience! I definitely recommending to all of my family and friends!
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October 2023 by Melissa Pierce Gomez
When I rented this Storage unit I explained that I was in a domestic violence relationship leaving one and that I was going to be looking for work that I would be needing to change my clothing periodically when I go to re-Juven eight the clothes that I have in my car since that’s where I live then after disclosing this all of a sudden your bathrooms are costing them over $2000 to fix every month and that they don’t want to supply the public are those people that are getting storage units there with a place to use the restroom because we the customers are taking baths I guess in that storage unit I don’t know what the heck all that’s about but when I told her I would need to be changing my clothing like wash my face brush my teeth occasionally that is anyplace if you’re going to be sweating to do your storage and make a storage unit organized and stuff like that I think that is a total copout and you’re trying to put down the homeless community or people that are in transitioning and I would not recommend the storage place because once you tell them you are staying in your car they just assume you’re nasty and that you’re tearing up their property no nobody can mess up a sink by brushing their teeth no nobody is going to tell me I cannot use a restroom to go in quickly and to change into my work clothes when I am on my way to go provide of them pay for the storage. What is wrong with people today the world is going to hell and I’ll tell you this Jesus is coming back and I pray the person that put that rule in affect. experience what it feels like to need to go and change for work truthfully the property owner doesn’t wanna pay to clean the damn bathroom that’s real problem and personally I have never had anybody use that bathroom when I was there except when the manager locked it!! How do you know what a person is doing??? They took my respect for them because never once has that bathroom been messed up. They have have issues with homelessness so tell the true! Racism comes in many different forms and they have expressed racism and discrimination and stereotypes as far as I am concerned against those in a homeless situation!!! Don’t bother wasting your time or money here and they quoted me one price and raised it by the time I came with my belongings! Discrimination against homeless people or is the true they are lazy dirty people and we should accept discrimination!! NOT!!!!
