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January 2024 by Stephenie F.
Customer service center is great! Josh at Lakewood is so helpful! we purchased a couch had it delivered and it just didn't look right in our living room. Thank goodness we are able to choose a different one and have it delivered in a timely manner. The process was simple and overall great experience with them! I would recommend them.
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January 2024 by alex bonilla
I am new to the area, and have gone to this location numerous times. Aaron and Drew have been very helpful every single time. I purchased a tv recently and they went above and beyond for my wife and I. Great customer service.
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December 2023 by Javi Gonzalez
Came in on black Friday and I can tell you I spent a very long time in the store than I usually do. I was welcomed to the clothing area they opened for the weekend and was greeted by a young man named August, really great kid! He helped me find some cool things from the bins as well as clothes for my kids. 10/10 great service and a lot of laughs, he definitely made me a new customer to this location
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December 2023 by Brooke Boots
We just bought a new couch here and we cannot believe the amazing deal we got! Spent $2100 on a huge sectional plus free delivery and free pick up of our old couches. Hannah helped us and she was such a pleasure to work with. We will definitely be back for a new mattress and new coffee table.Andrew also helped us over on the grocery/clothing side and he was a pleasure to work with as well. All the employees exhibited amazing customer service!
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December 2023 by Alaya Hines
You should definitely check this spot out if you wanna save some money! There's a lot of great products that you can get for way less compared to other stores. The staff is also very welcoming. Andrew was so helpful and friendly. I could tell he's a great worker and puts in the effort to make customers happy!
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December 2023 by Clara Paulin
Went shopping today with my 1 year old son for black Friday and was blown away by the customer service rep Chastity by her kindness, professionalism, and very helpful personality. I was unable to find a few items on my list and when I asked her, she took the time to walk me to every item and show me the different options. I 100% recommend this discount store because of the amazing staff and wide selection of choices.
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November 2023 by TeeHeeHee “Tee”
A very inviting store front. From the representatives from the furniture side greeting you as you enter to to the general store side welcoming you. Chastity is one of my favorite representatives of discount direct. She has always been very helpful and professional every time I come here and she is on shift. She is patient and has the care for her customers. She also brings a fun loving vibe to the establishment. She needs a raise ?
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November 2023 by Jadine Hocog
Chastity- Awesome customer service. I will definitely be coming back because of this amazing employee. She was so helpful and patient with my purchases.
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November 2023 by Jasmine Gonzalez
This was the first time I’ve ever been into a direct discount store and I was impressed more by the staff than the actual store. I went in to see if I can find any Christmas toys for my daughter and a young man helped me, his name was august from the liquidation side he was super helpful, easily to get along with and totally knew what I was looking for. Sometimes picking the right toy is tough but he definitely knew what he was talking about. Would definitely recommend coming to this store and be more than happy to return and shop some more! Thank you august!
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November 2023 by Dalena Parks
I love the prices and you just have to take your time. You will find what you need. Trust me go there was a lot of time on your hands and the staff is extremely nice and helpful. Chasity has a birthday coming up on December 8 and we were blessed to be able to say it’s my son‘s birthday also so we will be back to bless her on her day. She was very good at her cus customer Service‼️‼️‼️
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November 2023 by Logan T.
The service is amazing. This place had opened a grocery area in the back, kind of like a target section, and so I went to check out what they have. I mentioned to my mom that we needed a garbage bin for the bathroom when we stopped by target, and a worker overheard, came up to us, and showed us all the options, and even recommended one of the cheapest ones, not trying to upsale us like other companies would. I find it cool how many things like the kpop albums and books are target resales, but at a cheaper and more reasonable price!
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October 2023 by Mireya Araujo
Iam so glad we came here to get our sofa. We had a bad experience at Ashley. And when we came here and explained what happen they were more then happy to help us. They were friendly. And better prices. We placed an order Sunday and received our sofa today. Fast delivery.
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October 2023 by Tia Snyder
I've been going to discount direct for several years now. I started with the Kent location but live closer to this one. This location is way friendlier and cleaner than their previous Kent one. Chastity is such a pleasure to chat with and ALWAYS so helpful. I assumed they bought pallets but one day I asked about an item that was mislabeled. She went on to explain about what they do and how they price accordingly. I'm so glad she did. Every time I come in I'm always so happy to see her. She makes shopping there really pleasant. In fact all the staff is really nice and welcoming. Everyone always has a smile and they all seem like a great team. You can always tell when there is a tension in a work place but you don't feel that here. By far my favorite location.
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October 2023 by Nita Lovely
people there are great and make me feel welcome. they almost make me like family. Chastity makes me feel like we have been friends for years. It is a great place to come and spend some money.
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October 2023 by Fatima B.
Amazing service from August from the cash register . I got a tv and he helped me load up the tv into my car and even helped me with the cart . Amazing help and over all the experience was amazing . Will be recommending to friends ! If you have a kid they have amazing toys and clothes also .
