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August 2023 by Tasia Robinson
It’s very upsetting to see customers leaving a low rating due to the economy hardships. The ratings are about the business and their services. We’ve lived here for well over 30 years and have not seen greater customer service and better personal than this.Yes, the economy has caused hardships and losses for everyone but no one criticizes or rates a customer for their inability to spend. The customer service here is fantastic, and they will order you pretty much anything you need if they don’t have it, they go above and beyond their way to provide what you need, to make you feel welcomed and helped. That’s great customer services, kindness, politeness, a great team with superb management, and I haven’t seen anywhere else. I would give them 10 if I could, but judging them or the store because of everyone’s hardship is insane. Yes, it does matter that they do not have everything in their store, but they can and always do order everything you need, if you ask them. Let’s not forget that every store no matter how big or small, can’t and won’t have everything one would want.It’s great to see them still able to open the doors for all of us every morning and welcome us in and help us with a smile, as many, many other stores have long been forced to close their doors to the public and lost everything.These kind people know no boundaries when it comes to services and call you by your first names. They are wonderful, helpful, and providing a fantastic services consider all the circumstances.Thank you kindly for your great customer service, help and support, and we are very sorry for the hardships caused upon you/all of us by this miserable and unjust system.
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February 2023 by irene hartle
Customer service is the best. My dog had partially chewed threw my cord on my shop vac. I Google for repair and needed to weld etc. Decided to cut and add new plug. Went to capitol lumber and Bud had Me bring it in and fixed in 5 min keeping all of the cord. Just charge me for electrical tape. Always go local. They are so helpful!
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September 2022 by Lisa Babcock
This store has saved my project more than once!! Great service!!
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July 2022 by Karinna Sortland
By far the best hardware store around. Everyone who works there is so friendly and helpful, and they always have what I'm shopping for.
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September 2021 by Ottis Shine
Great place to get what u need if they dont have they will order for ya.
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May 2021 by Lary Davis
Great friendly folks!
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December 2020 by havecurewilltraveldotlife donoharmdotlife
The cashier that waited on me did not have on a mask. When I asked him if it was because he was uninformed or inconsiderate he replied with words to the effect, "I just think everyone is going to get it so we might as well get exposed and get it over with. If I get it and die then I die. If I don't then I just keep working and haven't been bothered by it." Obviously inconsiderate and thinks the world is all about him. I won't be back. No Mask, No Gloves, No Service. havecurewilltravel.life
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June 2020 by dave deress
Great service
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June 2020 by chris emmerich
This store is amazing the people are knowledgeable and friendly and they can get anything you need if they don't have it on the shelf. And recently the inventory has really gone up in quality and quantity
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May 2020 by See havecurewilltraveldotlife
The cashier that waited on me did not have on a mask. When I asked him if it was because he was uninformed or inconsiderate he replied with words to the effect, "I just think everyone is going to get it so we might as well get exposed and get it over with. If I get it and die then I die. If I don't then I just keep working and haven't been bothered by it." Obviously inconsiderate and thinks the world is all about him. I won't be back. No Mask, No Gloves, No Service. havecurewilltravel.life
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May 2019 by Kathleen Walczak
Capital lumber in Key Center is a very friendly place to go.
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April 2019 by Jake Fournier
Helpful folks, usually has what I need but not a big box store (of course) with everything under the sun
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September 2018 by Beth A.
These guys are terrible because you can't pick your own wood and when they bring your order out- there are terrible pieces. Three times now the wood I buy is compromised.
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August 2018 by Chrissie Durrin
Just moved to the area and this by far is the best Lumber place I have been too. The customer service is top notch A+ here and pretty good selection! Thank you will be back
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August 2018 by Michael C
Good, no Great service, love going here, only wish they were open Sunday
