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September 2021 by Sajia
I came here to use my business account and posting 200 checks which I made 10 total batches. They lost one batch and asked me they didn’t get checks!!!!\ Lost my checks. I had proof so they took almost an hour and guess what they found it after refusing three times!
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May 2019 by E R
I've held business accounts opened with this branch for 7 years. The staff we opened our accounts with were absolutely amazing; attentive, informative, and always eager to help us find the right products. Unfortunately ~2 years ago a major staff change started and over the last 12-18 months it's been a major downswing. The tellers are still friendly, but don't seem to have the training necessary to help with the most menial tasks. The manager is quick to ignore customers and staff and seems to spend most of his time sitting in his office. The few interactions I've had have left me with completely incorrect information resulting in $100s in unnecessary fees across my business accounts. We've had minor changes take 2+ hours only to find they werent done, credit card paperwork submitted in the wrong names, and countless wasted hours tracking down and fixing issues that should never have occurred in the first place.
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April 2019 by Chantel Dean
I went to start an account an was treated very poorly almost as if I wasn't good enough to have account so I went elsewhere
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March 2019 by Diana Boyko - Семейный конÑультант
They had the nicest team here few years ago. New manager Adam is rude, unhelpful and not nice at all. The whole branch team left the branch. Impossible to do business there anymore. We left the branch and started doing most of our business at a different bank as well.
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June 2017 by mine noneya
The team that was at the Lake Stevens branch when we opened our account was real nice and helpful. Then they got a new branch manager and he is very unhelpful. I will not be doing business here again while he is the branch manager. Very poor service!
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May 2017 by HAL 9000
Very Helpful and fast. And handled my FOUR Card transaction Perfectly ☺
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April 2017 by ballista456
Friendly, fast and caring. Always greeted with a smile.
