-
December 2023 by Denise Franz
Terrible experience every single time. They have so many people waiting to be helped and you can see there are other employees with name tags standing around hanging clothes and just letting the line get longer and longer. Seems like employees would be trained to help customers in line with approx 8-10 cashier stalls. 1 girl cashiering, trained to say “oh they will be up here in a second”. I was in line 10 min and heard her say that to each person that told her she needed help. Management seems absent. Customer Service pretty non existent . People in line were saying, the Marysville store is much better has more people helping also Lynnwood. They said Lake Stevens the worst. Trashy as well.
-
October 2023 by Alicia Adamson
This was the cleanest, most organized Ross store I've ever been to. Great selection and great prices.
-
September 2023 by Tanya Hernandez
Always pleasant shopping here
-
September 2023 by mossiemo
My 8 year old daughter found some good clothes.
-
July 2023 by LUIS FERNANDO SANTIESTEBAN GONZALEZ
Is okay but there need more close and pwople that ross is wmpty
-
July 2023 by Emerico Camba III
Rude and unfriendly staff. They know nothing about customer service.
-
July 2023 by Aisha Dela Rosa
It was okay. Not much inventory or stock. Especially for athletic or sports items for kids.
-
June 2023 by Kay
The staff here is unprofessional. It was nearing closing and I was walking to the front. An associate came up and said loudly "we are closing!" I said thanks and kept going toward the register. She followed me and kept saying it. Then I got in line behind people and looked over. She was crossing her arms at the jewelry counter staring at me. It was so awkward. When it was my turn to pay I very quietly asked the associate ringing me up if the person at the jewelry counter was the manager, she said no and pointed to the person next to her at the register. As I turned to leave the woman who was following me to the front and staring at me as I waited in line and paid was right in front of me. She started yelling that I was whispering about her. I told her she was making me feel uncomfortable. She kept yelling at me about the "whispering" and I told her I asked the person ringing me up if she was the manager. She was out of control, so much so that two other customers stepped in and told her she was acting poorly. I looked at the manager and she was quietly asking her to stop. The associate that was being out of control was Karima. I am very saddened by this situation. Every customer asked me if I was alright and said that it wasn't okay what she did and she shouldn't be in a customer facing role. The manager there was very young and I could tell even she was intimidated by this associate. Someone higher up needs to step in and work on training. I know everywhere is short staffed but tonight was a disaster. I felt attacked. I waited for the couple that was behind me in line to come out of the store to make sure they were okay because they checked in on me. They were very shaken and I guess Karima was all over them too. Please, if you are from corporate or higher up, check in on this store or do a secret shop, something needs to be done.
-
June 2023 by Izachel Osorio
I usually find something I like and buy here. The place is pretty neat.Most staff are friendly.One time at checkout, the employee was very clearly not in a good mood. Didn't try to hide it. Her face and tone of voice when she would respond to me said it all.
-
May 2023 by debra bunney
My fav shopping place for kids clothes, great selection.
-
April 2023 by J Garcia
Very disappointed in the customer service, or the lack there of, at the Lake Stevens store.I have shopped at Ross for years. I'm done!!
-
March 2023 by Hybrid Moments
Almost every time I come here I find an epic coffee mug. I'm a Golden Girls fan I found the most epic one yet. They also have rare or hard to find Roblox figures at discount prices.
-
February 2023 by Sunflower Marie
This store has the most unfriendly ross employees. They're always so angry and rude every time I go here.
-
February 2023 by Rose White
A female associate came up to help me put my 20month old in the cart, she helped buckle him while I carried my younger baby. The associate was so amazing, and friendly. She said hi to babies. She was also very alert to the store’s needs and helping customers check out as the line began to grow. I will definitely be back and I appreciate her kindness. I wish I got her name. She may have been management. White, brunette, I think a nose piercing, dressed modestly.Also, the store was pretty bare in the areas we shopped. I assume due to the shortages in material, etc. I didn’t see an infant clearance section but could have missed it if it was tiny. There was mere limited toddler shoes, literally a handful. Otherwise the store was clean, and neat. I found what I initially came in for.
-
February 2023 by Lee Anderson
I was tagging along with my daughter who was doing the shopping and she was more satisfied than I was. The selection in almost every category was very limited in size, color and style. I didn't see anything I would have driven across town to buy there but my daughter did. I would not go there again myself.
