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August 2022 by Ryan Carlson
Great experience getting shot but dang can you have chairs for bigger people. Poor lady couldn't sit anywhere.
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May 2022 by william paddock
I used this pharmacy for 13 years even though they were rude to me a couple times. Then I made an appointment to get a shingles shot, left work early for it, and the appointment was not honored even though rite aid chose the time. I waited 30 minutes before leaving with no shot, never going back
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April 2022 by Chris Manzanares
Why even recieve prescriptions by fax? If you don't fill them til we call or show up (the next day).
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December 2021 by Jackie DeBruler
I was very understanding and patient with the very condescending front desk phone person when he put me on hold for the pharmacy for over 3 hours. With in that 3 hours he hung up on me twice. I understand every pharmacy is under staffed and wait times are ridiculous but this person who works for rite aid needs to get some customer service skills in phone ettiquite. I never got 2 words in and he would cut me off and put me on hold again and again. The last interaction he told me that I was the only person on hold and 20 minutes later he pretended to pick up and them hung up on me for the second time. I called back and he told me the pharmacy is now closed and to call back tomorrow and hung up. I've never experienced such blatant dismissal in customer service. I will be switching pharmacies!!
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November 2021 by keith nightengale
Rite aid is usually great. I have prescriptions at lake Stevens. You call to refill them that are supposed to be filled every 28 days and they tell you when they can be refilled. But you get a different date every time. That is when they answer the phone. Most of the time they just let it ring. You tell them the date they filled it on the bottle and they have a different answer every time that they can’t fill it. If you can I suggest finding a different pharmacy. They don’t care about your needs.
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November 2021 by Jonathan Nearing
This is the worst store I've ever seen They never answered their phones they're not on top of it at all.
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November 2021 by Melyssa Aguilera
I used to have confidence in this pharmacy until I called this morning. The pharmacist or technician was determined to NOT BE HEPLFUL to me at all. It was pretty clear by her attitude that she was not willing to be helpful AT ALL. Quote: "I don't see what you want me to do about it." She told me this before even asking for my name. Take your medications elsewhere.
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October 2021 by Emily Riedel
Made an appointment for second vaccination for my son and I just to find out once we arrived for it that they “only had one left” when I said I would be taking my Business elsewhere they miraculously for an extra one. They we proceeded to sit there for an hour after our appointment and still nothing. Needless to say I left to go get my second round elsewhere and will mot be returning
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October 2021 by Anne Aguilera
I used to have confidence in this pharmacy until I called this morning. The pharmacist or technician was determined to NOT BE HEPLFUL to me at all. It was pretty clear by her attitude that she was not willing to be helpful AT ALL. Quote: "I don't see what you want me to do about it." She told me this before even asking for my name. Take your medications elsewhere.
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October 2021 by Rebekah Mullis
Booked a vaccine appt days in advance, came in and they were "still" out of the vaccine... No one told me they were out to begin with. When I asked why I wasn't notified, the young girl at the counter said they usual call in the morning but they were "swamped". It was 10:00am and no one was in the store. Ridiculous and a huge waste of time.
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October 2021 by Rebekah Turk
Booked a vaccine appt days in advance, came in and they were "still" out of the vaccine... No one told me they were out to begin with. When I asked why I wasn't notified, the young girl at the counter said they usual call in the morning but they were "swamped". It was 10:00am and no one was in the store. Ridiculous and a huge waste of time.
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October 2021 by 333
The younger lady(20-30’s?) at the front desk with brown hair/blonde tips is extremely rude for no reason. The customer service here sucks. Not to mention I waited over 5 hours for an amoxicillin prescription??? They have no explanation as to why either. Maybe if they were kind I would be more understanding.
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October 2021 by MikeEmily Wyllys
Made an appointment for second vaccination for my son and I just to find out once we arrived for it that they “only had one left” when I said I would be taking my Business elsewhere they miraculously for an extra one. They we proceeded to sit there for an hour after our appointment and still nothing. Needless to say I left to go get my second round elsewhere and will mot be returning
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October 2021 by Colin Heinzen
All workers at pharmacy are very unhelpful. My prescriptions are never there when I call them in or my doctor called them in. They tell me to go wait outside in my car everytime for 15 minutes until it comes through.
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August 2021 by J Ray75
On the date of July 23rd 2021 at 7PM I was scheduled to receive my second vaccine shot for Moderna. I was greeted for nicely by the girl up front at the counter. They promptly got me in. I was super nervous about getting my vaccine shot again but the sweet girl who had administrated the shot was very reassuring to me. She explained the process and the possible side-effects to me in detail.The girls had great customer service, friendly attitude and much compassion. Thank you.
