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February 2024 by Donovan Williams
Quite possibly the worst customer experience I have had in a long time, was helped by Bill an older gentleman had no idea how to use the computer took over 20 min to look up a customer # on the computer and the assistant manager would not step in and help and we gave up in the end and paid for our one item and left , I feel bad for how much he struggled with the computer the store could really find something else for him to do , like sweeping and facing the shelf's , keep him off the tills
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February 2024 by Rudy Castro
The customer service was wonderful.
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December 2023 by Adam Swanson
Pretty chill store
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November 2023 by Ronnie Huffstetler
I have a very particular crew at O'Reillys that I trust and they know who they are and I appreciate everything you guys do for me.Thanks guys
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September 2023 by Lance Man
They had what I needed. The staff this time were reasonably knowledgeable. As you know it's hit or miss these days.
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July 2023 by Marten Andersen
Thank you so much to the ama,amazing, staff at this O'Reilly! I was 2 states from home and trying to see Taylor swift and my car broke down. The very intelligent and helpful guys behind the counter named Laurin and Strider helped me out and got me on the road again efficiently and effectively! Thank you again fellas!
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June 2023 by Joshua Hill (Wild Hill)
The guy working helped me out even though it was 7:58pm when I got there and they close at 8pm he still got me a alternator and said take your time no worries when I was looking for some things i didnt even really need. Other places would've said sorry we're closing. Thanks
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June 2023 by HILL Wild Man (Wild Hill)
The guy working helped me out even though it was 7:58pm when I got there and they close at 8pm he still got me a alternator and said take your time no worries when I was looking for some things i didnt even really need. Other places would've said sorry we're closing. Thanks
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May 2023 by Liv Noland
KYLE IS MY SAIVOR -- Was changing my oil when the cap fell into the engine bay. I had to drive a few miles to the store, and I was worried I'd be talked down to for getting oil all over my engine (luckily no damage, just going to smell burning off). Kyle kept reassuring me and was just so nice about the whole thing. His coworker also helped find the right cap very quickly. Thank you guys so much!!
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April 2023 by VEE Mann
I brought a new car battery here yesterday and they won’t install it. I have always bought all my car batteries here for many of my cars and this it the first time that they won’t install it.
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January 2023 by Jason
This location is a O'Reilly's hub I dealt with the manager on a return/exchange. Service was 2nd to none!
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December 2022 by Jayleen Shepherd
I feel sooo bad for the workers at this location. Sweetest bunch of guys with the worst manager possible. Little man syndrome to the fullest. I would never in my life let anyone let alone my manager speak to me the way he screamed at those poor kids just trying to help someone out. Swearing at employees is not acceptable.
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November 2022 by Deborah “Debbi” Fowler
Ms. Cassie was and is the bomb!! I was scared to death when engine light come on. Thanksgiving was made when Cassie told me it was nothing but my gas cap and cleared it!!! Recommend everyone going here in Lake Stevens!!! Thank you Ms. Cassie!!!
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September 2022 by Gary G.
Walked up to counter and guy was browsing on his phone. Didn't even say hi just took the product and scanned. Told me total. Used a credit card but it asked for pin which I don't have for my credit card. I asked how to bypass the pin he said he didn't know. Used my debit card and asked so does the store not accept credit cards and he said yes and I don't know why it wouldn't work. He has never seen that. Well I have never been asked for a PIN number when using my credit card. He seemed to be bothered by helping a customer and with my questions. Would not go back to this place. Other choices locally to buy parts. Was at store Sunday 9/11 at 3:20pm and "helped" by Mitchell. Hopefully he was able to get back to surfing on his phone after I left.
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September 2022 by Wanda Hillis
Well laid out store with helpful and friendly staff
