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“My husband and I are not very computer-literate. In fact, my husband has never owned a smart phone. We came into the Lake Stevens store on Saturday, June 1, so that I could switch from my iphone 7 to my new iphone 14, whereupon my husband could switch from his FLIP-phone to my old iphone 7. This was not an easy task, especially when dealing with tech-challenged people like us, but Tyler was SO patient and SO helpful! We could not thank him enough for going above and beyond for us! Thank you, Tyler!!”
“I would just like to say that every employee in the store has gone above and beyond to help me work out an Issue. My faith has been restored with Verizon, I was ready to jump ship, and George specifically restored that faith.
I think if I had any critiques, it would be when calling to speak to somebody in our Own country, That’s where my frustration lies, also where I was ready to leave Verizon, because I was unable to get the help through the people that did not understand what I was trying to explain.”
“Great job Justin and Fernando!!! They tried to hook me up with two home internet boxes but they couldn't make it happen. Not because of their efforts the boxes wouldn't since to my account. Shout out to Justin for lowering my bill!!!”
“I’m going through a horrific breakup with my ex fiancé who happened to hack into my phone. I came in to this location and the two nicest gentlemen helped me troubleshoot. I left in tears from being so grateful. Thank you guys. ❤️”
“Jack was absolutely kind and helpful, we were dealing with a complex situation and he really took the time and walked us through things and made sure we understood all of our options. He handled phone calls and walk ins as they came in with a smile and patience. We are so thankful for his help. :)”
“The new crew is great ? last time I tried coming in was a little over a year ago and was met with horrible customer service. I'm really grateful for the team that's there now. They helped me through a lot of crazy phone problems and I felt 100% supported the whole time.”
“I was so frustrated when I decided to visit an AT&T brick-n-mortar after 7 dropped customer service phone calls earlier in the day and no resolution to my RCS messaging issue. Little did I know that Superman, by the name of Joseph handled my problem professionally and oh so quickly. Thanks for the great attitude and patience.
A 30+ year loyal AT&T customer…..Diane O”
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“Associates are courteous, knowledgeable, and proficient. It’s convenient for stopping in to receive answers to your questions with follow through of reliable services.”