Lake Stevens Automotive is a family owned business described as absolutely amazing. The staff are very friendly, welcoming, extremely helpful, and easy to engage with. They are knowledgeable in their craft and demonstrate genuine honesty. The shop is tidy inside and the experience is great overall. They are thorough and detailed in checking vehicles out, providing diagnostics to determine the cause of issues. They use a website to document repair work, offering a nice list of issues found with photos, estimates, and the cost to repair each item. Communication is easy, including through text. While estimates may seem high, customers note you pay for top tier work. The team is known for going above and beyond, such as accommodating urgent repairs to help customers in difficult situations. They are able to see cars right away and are recommended for any and all car needs.
Great service and trustworthy people. They gave me a list of what they recommended but there was no pressure. I chose what I wanted to do on my own timeline (and budget). Very friendly and helpful.
May 2025
Great service, quick turn around time for my repairs. Great folks running the place. Will support this local business in the future.
December 2024
Came in without an appointment and they got me in right away! I had a headlight out and Casey got it fixed less than 10 minutes.
