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December 2023 by john michaud
22 year member of BECU. I have had nothing short of exceptional service, help and every situation possible professionally handled by all staff on all branches. Not many people can say they've banked with the same bank for 22 years! 23 coming soon. I always appreciate every bit of my banking experiences, the good times and bad on my end. I'd give a 10 star review anyday!
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December 2023 by 333
Kind & helpful employees. Pretty quick service if you go in early too
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April 2023 by CORY LAND
I am noticing most gripe about becu are due to extenuating circumstances. Half not even on behalf of becu. New accounts, canceled checks from 3rd party, misconceptions about loans and funds available from checks. Yes, lines, yes your situation upon application can change teller optimism. I go in for a new card monthly as $ clip destroys mine. My loans have all been trouble free. Fraud dept is exceptional, increase limits from ATM always cleared. Only establishment (been through most all local banks) I haven't had many issues. Fraud hits a lot, but that's my online purchase habits. Keep up the good work BECU! 16yr member!
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March 2023 by Amelia A.
Ray was so awesome with helping me with technical difficulties and sharing all ways to do what I was hoping. Awesome help!
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March 2023 by Amelia Asprey
Ray was so awesome with helping me with technical difficulties and sharing all ways to do what I was hoping. Awesome help!
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December 2022 by Ashley Miller
I drive out of my way to visit the Lake Stevens branch as the staff is always more than helpful and efficient. Jazmine has assisted me a few times with issues on my personal and business account. I appreciate her taking the time to walk me through and resolve any problems.
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November 2022 by Mick Gibbs
Please be specific by educating the public to negative activities that very few have discovered too little and too late when precious saving and checking accounts are drained by tricking children into buying into faked websites, spoofing seniors to buy holiday gifts and groceries, medicine just to survive to next new year celebrations and transactions. We can do this, please!
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October 2022 by Robert Mason
Touch screen entrance ID sucks .no help . Missed place in line cannot see screen.
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July 2022 by Peggy Reed
I have never experienced anything negative from any branch. I always receive excellent and attentive service, whether I'm going through the drive-thru, into the lobby or any other experience. Thanks, BECU for being AWESOME!!
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July 2022 by MULTIVERSE
Needed to deposit a check I received from a friend and the funds went through but after I already used the check for emergency payments they took the money I had on the check out of the account leaving me high in the negatives, I tried calling them from work being told it would be a 10 minute wait but no one was answering so I had to leave early to drive to the bank (still waiting on the phone). When I got to the bank no one had picked up the phone and ive been waiting for 40 minutes, I talked to a teller who was kind but then he brought me to speak to his manager who said the check i had was fictitious and talked to me like I was some criminal when I didn't even write the check. I left feeling frustrated and embarrassed and I called my friend who the check was from to ask what was the issue and he said he had to shut down his bank account because he was dealing with fraud. Won't be coming back here
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July 2022 by Andrew Verburg
Needed to deposit a check I received from a friend and the funds went through but after I already used the check for emergency payments they took the money I had on the check out of the account leaving me high in the negatives, I tried calling them from work being told it would be a 10 minute wait but no one was answering so I had to leave early to drive to the bank (still waiting on the phone). When I got to the bank no one had picked up the phone and ive been waiting for 40 minutes, I talked to a teller who was kind but then he brought me to speak to his manager who said the check i had was fictitious and talked to me like I was some criminal when I didn't even write the check. I left feeling frustrated and embarrassed and I called my friend who the check was from to ask what was the issue and he said he had to shut down his bank account because he was dealing with fraud. Won't be coming back here
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April 2022 by Bonnie L.
I opened a account with Jazmine and she was wonderful. I've been back once for some help and she was just as professional, knowledgeable and helpful as the last. I'll definitely be back for any future banking needs.
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April 2022 by Jen S.
Nathan Anderson is very helpful and kind he went out of his way to help me with my fraud and banking issues. I will be coming to him for all my banking issues. Thanks
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October 2021 by Jonathan Nearing
I've been banking here for a long time as my wife and this Bank BECU is probably the best bank that I ever used recommend to everyone.
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August 2021 by Wendy K.
I had a problem with a person who purported to be, but was not, an Amazon employee. I gave him some information that I shouldn't have. I immediately went into the nearest BECU to get help. I had the best help ever!! Nate listened, asked me some questions and got right to work fixing everything. He was patient, efficient and solved the problem. I will remain a great fan.
