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September 2024 by DIAL CONTRACTOR LLC
This is the second time that terrible service and problems with their system occur. This is the second branch of the bank that has disappointed me, I regretted opening a business account with them. There is nothing better than Bank of America and Chase. I do not advise anyone to open an account with this bank or visit this branch.
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August 2024 by Jii Vasquez II
This branch has humans that can get the job done. Don't believe the nonsense answers you get in chat through the app or over the phone. Check with humans at a branch first. They'll give you a completely different story and it'll be a better one.
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June 2024 by Edgar Michel
Terrible customer service Brandy is extremely rude and made my customer and I uncomfortable. Stay away from this location.
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March 2024 by Brittney Heaps
Franklin and the branch manager were extremely helpful and wonderful! Glad I switched to BECU
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March 2024 by Brittney Brophy
Franklin and the branch manager were extremely helpful and wonderful! Glad I switched to BECU
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December 2023 by john michaud
22 year member of BECU. I have had nothing short of exceptional service, help and every situation possible professionally handled by all staff on all branches. Not many people can say they've banked with the same bank for 22 years! 23 coming soon. I always appreciate every bit of my banking experiences, the good times and bad on my end. I'd give a 10 star review anyday!
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December 2023 by 333
Kind & helpful employees. Pretty quick service if you go in early too
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October 2023 by ron matthews
Friendly service
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October 2023 by Abraham Landin
Brandy and Jazmine did answer all my questions this week. Thanks for your help!
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October 2023 by Ashley Holmes
I drive out of my way to visit the Lake Stevens branch as the staff is always more than helpful and efficient. Jazmine has assisted me a few times with issues on my personal and business account. I appreciate her taking the time to walk me through and resolve any problems.
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April 2023 by CORY LAND
I am noticing most gripe about becu are due to extenuating circumstances. Half not even on behalf of becu. New accounts, canceled checks from 3rd party, misconceptions about loans and funds available from checks. Yes, lines, yes your situation upon application can change teller optimism. I go in for a new card monthly as $ clip destroys mine. My loans have all been trouble free. Fraud dept is exceptional, increase limits from ATM always cleared. Only establishment (been through most all local banks) I haven't had many issues. Fraud hits a lot, but that's my online purchase habits. Keep up the good work BECU! 16yr member!
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March 2023 by Amelia A.
Ray was so awesome with helping me with technical difficulties and sharing all ways to do what I was hoping. Awesome help!
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March 2023 by Amelia Asprey
Ray was so awesome with helping me with technical difficulties and sharing all ways to do what I was hoping. Awesome help!
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December 2022 by Ashley Miller
I drive out of my way to visit the Lake Stevens branch as the staff is always more than helpful and efficient. Jazmine has assisted me a few times with issues on my personal and business account. I appreciate her taking the time to walk me through and resolve any problems.
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November 2022 by Mick Gibbs
Please be specific by educating the public to negative activities that very few have discovered too little and too late when precious saving and checking accounts are drained by tricking children into buying into faked websites, spoofing seniors to buy holiday gifts and groceries, medicine just to survive to next new year celebrations and transactions. We can do this, please!
