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May 2024 by jamie leeds
Have been coming here for years for me and my pets RX. yesterday was told that they now don’t use real birthdays for pets anymore at this store they use 1/1/23. Due to this I could not use GoodRx to bring the cost down on one of my cats RX from $390 to $170. I have other expensive Rx for my pets here that the techs went above and beyond to find a discount to apply so I wouldn’t pay a huge amount. I will transfer every single prescription I have from here to some where that actually cares.
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April 2024 by 綾部琢磨
Although I left 5 star review beforeI had the worst experience on April 17on pharmacy receptionist ( Name start with P ) She was so rude and made me so uncountable and very sad
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April 2024 by Karen Hendricks
Love all the different things in this store. Including the post office and drive thru pharmacy
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April 2024 by jennifer arbeau
I went there to mail a package and Ann the post lady was not professional or helpful at all , she didn't want to mail my package and kept stalling and shaking her head , I called manager Sarah and she was not helpful either she had Ann's back and they both don't know how to treat customers at all , very unpleasant and didn't care , i didn't think mailing somthing would turn this bad but my experience was horriable , I don't recommend there services
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April 2024 by Bobbi .Jansky
Yes this store is busy, and I too waited 5 hours for my RX but they are helpful and try very hard to keep up. All pharmacies have been short staffed, so it is not this store!
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March 2024 by keith nightengale
Great people working here. Pharmacy is very fast everyone is always cheerful.
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March 2024 by Tyler Waite
It has a container for disposal of old and expired medications.
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February 2024 by Ann P.
Paige is shockingly still employed here and is as awful as ever. I just leave if I see her. She's a disgrace of a human. Now to add insult to injury there is another curt woman up from with her who is just as rude and unhelpful. This woman (dark hair, accent) is annoyed every time I go in. Not just with me. She's annoyed with everyone-- her colleagues, the other customers, the people on the phone. This place is a royal cranky old lady fest. I used to love this pharmacy before Rite Aid took over. When Wendy and Rick were there. They were kind humans who cared, were patient and thoughtful and kind. I hate Bartells now. Oh and your staff in the store part suck too. Tell them to get off their phones, and do some work and not treat customers like crap. Speaking of crap: someone should clean your bathrooms. Maybe one of your staff who are paid to play on their phones, or who like to be rude and make customers cry?
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January 2024 by Patrick Hufford
Pharmacy got my prescription before they opened this morning. I called an hour after they opened to confirm they got it and to make sure it was prioritized since my daughter has an ear infection. Never get the text telling me it's ready, so 4 hours later, I drove to the location. Still not ready, can you wait 30 minutes? This location is 7 hours behind on filling prescriptions today and this is typical behavior to be asked to wait. Clearly understaffed, has been for months, and management isn't fixing the problem. Time to start looking for a better pharmacy.
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January 2024 by Mitchel Garcia
The worst customer service in a pharmacy that I have ever experienced.My prescription was already a day late and when I arrived to pick it up was asked to wait 20 minutes, really? Then after waiting another 20 minutes was told to drive around to the back of the drive-thru line.Are you kidding me!
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January 2024 by Majkin Cravens
Always way over priced but good variety. Pharmacy is pretty terrible since rite aid moved in.
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December 2023 by Tara Byerly
Love this store. It’s always clean and well stocked. Everyone is super friendly and helpful. Also love that there is a post office inside! The pharmacy line can get crazy. I don’t send same day prescriptions there because they have been seriously understaffed.
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December 2023 by sarah ottinger
My son rides his bike here, sometimes with his cat in a cat backpack, and always comes back telling me how nice everyone is to him. I have also thoroughly enjoyed chatting with the nice people that work there including the post man. After all these years they feel like family. Thank you Bartells for all your years of dedication in Lake Stevens, you're appreciated.
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November 2023 by Karen H.
I've been a Bartells customer for well over 25 years and appreciate the friendliness, variety and simplicity of shopping there. I also use the pharmacy and the poor reviews seemingly fail to also recognize just how hard it is to find staff and what it's like having to make up that shortfall by working 2x hard. Healthcare in general, including pharmacies, are struggling; in part, because of the openly hostile behavior of patients. Also, Bartells Rx, because it has always been the primary pharmacy in this area, has a huge customer base which is great, but also stresses the system. I was also really sad to see the buyout of Bartells by Rite Aid, a pharmacy that often falls way short in customer service. Thankfully that negative experience hasn't followed to this Bartells.
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November 2023 by Ashley
Drive thru closed, husband stood in line for 20 minutes waiting on my inhaler and a few other things… only to be told it would have to be picked up tomorrow. Like breathing isn’t important or something. All i for sure needed was the inhaler. They didn’t answer the phone either after I waited on the line for a long time. Wow. I highly recommend making the improvements that so many have suggested. I’m very sad that I told my teladoc that I wanted to try this pharmacy out given that it was the closest one and less of a chain. Guess I need to stick to what I know is competent and helpful.
