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February 2024 by S F
Always helpful!
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September 2023 by Daniel Grant
Brandon was extremely helpful. Kind, professional of my needs of products. Great place to shop.
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September 2023 by Bruce Morton
I'm so glad Ace is in town. The people there are always happy to help me find what I need and I can always get out fast.
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August 2023 by Elijah Kahn
I've been sitting at the counter in the helpful hub section for 15 minutes now there was one employee that walked in didn't even make eye contact with me picked up the phone and asked for additional help then left not saying a word about 7 minutes later another employee walks in same thing no eye contact stands there facing the opposite direction of me finally pull something from behind the counter and walks out no eye contact. Then finally the first guy comes back "what do you need?" he says. I say I bought something on-- before interrupting you and said what's the item number and what is your name. I've had this type of experience here every time I've been to this location I don't know if it has to do with anything you need to be in brown or whatnot but I thought we were done with that hopefully we are because if the employees showed they were some what intelligent I may have been offended.
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July 2023 by Tracey Johnson
Today I was totally impressed at the customer service from the minute I walked in the door. But the best was DENNIS at the Help Hub! He put aside his other project, and jumped in to save the day with my very frustrating line trimmer. He was able to troubleshoot and get me on the road to get back to my project at hand in no time!! This isn’t my neighborhood ACE , but it was worth the drive and I would consider shopping here over the one much closer to my home, SO A BIG THANK YOU to Dennis and thank you ace hardware of Lake Stevens!! ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
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June 2023 by Thomas Moore
Nice community based hardware store. They have mostly anything I need for my home, and I've specifically gone in to buy local, even though I might be able to find the item a dollar less at another store.
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May 2023 by Jared Montero
This is the place. I prefer going here over Snohomish Home Depot or Everett Lowe’s. Easy in and easy out. Great friendly staff. Use the app to save money.
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April 2023 by Meghan Betzold
I don't understand why customer service doesn't seem to matter to anyone anymore. Not only are they not renting steam cleaners anymore, and haven't bothered to update the website, the associate I spoke with didn't seem to care in the slightest. They also have not been trained on any alternatives, didn't have a clue where I might be able to find another place that would rent a steam cleaner, and couldn't be bothered to be even the slightest bit helpful.
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March 2023 by Ron Fronheiser
Are you a BBQ geek? Lake Steven's Ace has the best BBQ Department in Snohomish County!!! Advice talk to Robert. Accessories, Parts, Supplied you name it they got it. Robert helped us restore an abused egg back to its original glory. This store has what you need for next level BBQ.
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February 2023 by Cameron McGinness
Don’t waste my time! Went in to make a copy of a key a few weeks ago. They didn’t have one that would work and told me if I brought in one to make a copy they would be happy to help me then. Found blanks online and brought it in and they refused to do it. Put your trust with a different company.
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February 2023 by John Tulin
Robert went above and beyond helping me with a issue I could not get to the bottom of excellent customer service everyone very helpful
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January 2023 by Alex Rivera
Ace hardware is a home depot shoppers dream. Shopping here is so fast because as soon as I walk in they help me find what I need, everytime!
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December 2022 by Sue Cantrell
I was in the store yesterday with a longish list. Every employee I encountered asked if they could help, each one knew the location of the next item on the list, and the gentleman in Paint was extra helpful in selecting the touch up paint I needed.Well done and thank you!
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December 2022 by Alex -.
I bought 3 items on 12/22, and then realized that I had forgot my Rewards account coupon for $10 off (12/15 - 12/31). I came back on 12/24 to return and buy it again with the coupon, but they denied it, and it had to be done within 24 hours. I would understand if I had received the coupon after I made the purchase (this would allow everyone to bring back previous purchases when they receive their next coupon), but clearly I had received the rewards coupon before my purchase, as it was dated 12/15-12/31. Not very flexible customer service.
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November 2022 by David G
I love this Ace location! They always seem to have what I need. If they don't, they have recommendations on where to go or what else I can get. The staff is very knowledgeable and helpful. Make Ace your first stop when looking for something home improvement!
