Chase Bank receives mixed reviews from customers. Some report ongoing fraudulent activity on accounts and describe experiences with certain staff as condescending and unhelpful. However, other employees are highlighted as phenomenal, extremely kind, patient, and successful at remedying issues. Many customers find the staff to be extremely helpful, diligent, professional, and kind overall, calling it their favorite bank. The branch's service can vary significantly depending on the specific employee assisting. Deposit products are provided by JPMorgan Chase Bank, N.A., Member FDIC.
I’ve been into this bank for many different things and they have always been so helpful! Everyone I’ve talked to has also been so kind as well!! My favorite bank.
March 2023
The Bank Teller “Kim” at this branch was extremely helpful, diligent and professional towards me when I came in to deposit a check this morning. I was impressed by his customer service. Chase Bank, N.A. needs to promote him ASAP.
August 2021
Karlo was very friendly and efficiently helped me with a checking account issue I couldn’t solve online. He even helped me get to the bottom of a separate hold up I had regarding a claim that I wasn’t even going to mention. I left feeling very taken care of!
