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December 2023 by Monika Roberts
Great customer service and very knowledgeable. Didn't feel pressured to buy anything at all.
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November 2023 by A
Extremely positive experience here with the employees! I forget the guy who helped me but he went above and beyond to provide me the best customer service I’ve had in awhile! Definitely left happier than when I came in with much needed accessory purchases for my phone!
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November 2023 by Kyle Lodge
Josh is amazing! Very friendly, professional, and personable. Did an amazing job helping set up my new iPhone 15 pro max and converting everything over from my old phone.
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October 2023 by nelly haun
Great Customer service. Finally had a person who can help with my situation. Josh was very patient and knowledgeable about what I needed. Interaction with him was very pleasant. I would recommend that store for all that have Verizon or want to change carriers. Kudos to the manager, Dillion, for hiring great help.
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October 2023 by Chris Rode
We came in to pick up our order for a replacement iPad Mini. For this order as well as the last one, we never received a call stating it had arrived. When we came in about fifteen minutes before closing, the rep recognized us and said he’s off work now and someone else will help, basically pawning us off. They were still open. When everything was done, he simply walked to the back room and brushed us off, saying we’re all done. No thank you, no anything, just appeared to be inconvenienced that we kept him ten minutes late. Lastly, the reason we were there in the first place was because the first iPad was defective when we picked it up. No time was ever taken to set it up or to make sure the new one was good to go. We wouldn’t have come in that close to closing time if someone would have just called us to let us know it arrived. The other rep who assisted was nice and helped the best he could, but we’ll just go to the mall if we need anything else.
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October 2023 by Julie O'neill
Josh was perfect. Answered all my questions, no pressure while showing me options. The new phone, old phone swap was smooth and painless. He even paired my car blue tooth to my new phone. He seemed happy to help and pleasant to interact with. True customer service !
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October 2023 by Debra
The young man who helped me was exceptional. I think his name was Dyllon.
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September 2023 by Debbie Iness
The only complaint I have is the cost of the screen protector has tripled since I got one which has been 2 years ago. Service was great but prices are ridicules!!!!
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August 2023 by Sharon Coates
I dislike going into stores, especially these types of stores.Dillon was wonderful and made this a fairly painless experience. He was able to take care of a family member's phone in a quick professional manner.
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July 2023 by Katherine
Store was clean and i was greeted immediately upon entering the facility. Representative was very helpful. I will go.back to this store.
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July 2023 by George Waller
Rep new me from before, Dillon did a great job, good conversation.
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July 2023 by Nicole Forte
Kit was excellent and provided outstanding service. I’ve had great experiences over the years and not so great…Kit was truly exceptional! He knew our needs before we did, offered excellent suggestions and above all made sure we left happy as could be!
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July 2023 by Barbara Smith
I was helped the minute I walked in the door and helped with all my needs and was informed clearly of my options. I am very happy with the service I received.
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June 2023 by Arbie B.
Verizon has us as customers for life. Not only are they very helpful when us old geezers (usually my husband) can't figure out something tech-related, but they are oh so reasonable. We were already happy with our cell service by Verizon. Then our television and internet services ended their contracts with each other, so we had to change our internet provider. The one we chose first was a huge, huge mistake. I won't say which one. This post isn't about that mockery of a service, it's about Verizon, and Verizon helped us a lot. It pleased us very much to find out that in addition to cell phones and service, Verizon also provides internet. We've had it some time now, without a hitch. Very few service outages, and when they do happen, they are resolved quickly. Not only is their service faster AND less expensive than the one we erroneously chose the first time, but they also helped us offset the cancellation fees we had to pay in order to get rid of the mistake. Thank you, Verizon, and I only wish you provided television service in our area too.
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June 2023 by Loree Green
Gabe was great! He greeted me as soon as I walked through the door, I explained what I needed and he got right to it! I knew opening up an account and switching phones would take a while but Gabe handled me and another customer very quickly.
