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February 2024 by Austin Smith
Levi was pulled over from Chehalis to staff this store today. As he chased down a solution to my tangled problem, his honest conversation made the wait feel easy.Thanks Levi!
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February 2024 by Mary Philippillai
Pleasant
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January 2024 by Jaguar17
Great service and discounts on travel kit accessories. I’ve used other Verizon stores in the area and the service at this location is superior. Keep up the good work!
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January 2024 by Matthew Allen
Great customer service by Jarred, he was outstanding, knowledgeable, fast.
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January 2024 by B K
Five stars for the one on Capitol in Tumwater. I was dropped off to get my mom a new iPhone (changing from Samsung). I was done and waiting by the time my ride had picked up 2 things at the nearby grocery store and filled the gas tank.Four stars also for the young lady working BY HERSELF at the store near Mud Bay and Hops and Drops off Yelm Hwy and College. Considering it was right before Christmas, she was alone, and had not had the chance to go through some training everyone else got while she was off for a few days, she was giving it her all to help the woman ahead of me. She was friendly, apologetic, and kept her composure while calling others for help and still engaging with customers in the store.0, that is ZERO stars for whoever scheduled her to be alone, for whoever left her alone (already helping a customer), for whoever thought it was okay to "skip" her new training, and for the guy who finally came in (with his girlfriend?) to "help." He looked very unprofessional. The presence of the other person made it obvious he felt he had better things to do. He did not make eye contact with any customers that I saw. He just kept his head down a bit. He did not even acknowledge when any customer spoke (that I saw). He also let it be known that the worker needed to lock the door 20 minutes before 8pm, saying they were closed at 7, even though she believed and had told us they were open until 8 (and when I looked it up, it clearly stated they were open until 9.)Because of the clear lack of support, I can only wish this young woman the best. She did not complain or blame ANYONE at any time. She was friendly, professional, and knowledgeable as far as she could be given the circumstances, and she did everything she could to get us all taken care of and on our way.
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January 2024 by Emily J
Jared was very helpful and knowledgeable when we came in at 5pm needing a replacement for a phone that broke that day. Would definitely recommend!
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November 2023 by phil schraeder
great group training went will iook forward to dealing with them in Chehalis store
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October 2023 by Lee Lynch
A great an convenient location, and the service is first rate. I came in with a phone issue needing to replace my phone, and Jared did everything to make the experience successful and more than satisfactory. He went over and above and when the process took longer than expected, he stayed late and was very professional about it. Thanks very much!
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October 2023 by Danielle Grice
This store charges for services not provided and doesn’t disclose fees. They provide a convenience service ($39.99 set up and go) on 3 upgraded phones, without an option of opting out, and called it all taxes until you receive the email receipt later. We also bought a watch, set it up ourself and were still charged $24.99 twice for set up and go fees. This is all in addition to the $35 activation per line from Verizon.
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September 2023 by Mary Wisehart
Michael was very knowledgeable, competent and amiable. He took the time needed for me to purchase a new phone with accessories but not more time than was needed as he had other customers. He acknowledged people as they came in and if he could help them in between tasks with me he did so swiftly and attentively. This guy is a keeper. Customer reps like him are what puts Verizon at the forefront.
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September 2023 by Joe
Very professional with product knowledge and services and very courteous with everyone in the store and helpful to all multitasking
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July 2023 by chris hibdon
Great service- very helpful guys. Took care of everything I needed, walked me thru the features of my new phone.
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July 2023 by Curttalks
Ask for Michael, he is super knowledgeable and competent. I really appreciated his patience with my family and I.
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May 2023 by Crystal Ackerman
Friendly and helpful, not super busy and had a full selection. It was by far the quickest trip to the phone store I have ever had which was a pleasant surprise the Friday of Memorial Day weekend!
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April 2023 by Shamae Savage
This store was very clean and Michael and Jarred helped get new phones and add a line to my current plan for me with ease. I recommend this store over the other local stores.
