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March 2024 by Jamie Godden
I had a wonderful experience here! The guys were friendly and very informative. They answered all my questions and explained multiple things to me that I didn't understand about my car. They did an excellent job and I will be back again!
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March 2024 by B Holbrook
Great service at a great price!
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March 2024 by Rolling Leek
Julian was very hot ??? (p.s if anyone has his insta hit me up) very good service though!
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March 2024 by Tyler Sweet
I have been going here with multiple vehicles for years, and I will not be going back. Last oil change I got ended up resulting in throwing me an engine code, many hours of troubleshooting, replacing other parts and taking my car to my mechanic of all things. The result a collapsed oil filter with the center housing cylinder literally missing never put back in, which caused low oil pressure. $300 later my Tundra is fine but not due to wasted time and money. It only takes one mistake to ruin your vehicle, go elsewhere…
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March 2024 by Ginger
Fast, friendly service. I get my oil changes here regularly. However, I always have a coupon, but it's always a different total in the end each time. I'm guessing their prices go up and down? I'm not sure. Overall, my favorite place for oil changes. Definitely beats making an appointment, then waiting an extra 2-3 hours!
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January 2024 by Pamela Bledsoe
Positive Experience. One curious thing though: As I was filling out my survey giving rave reviews, the survey asked why I didn’t get my radiator checked. Funny, as I asked how the fluid level was and was told: “It’s fine.” Apparently this was a recommended service, not suggested. I also did notice they didn’t ask about wiper blades, check lights as they used to. I was not particularly upset over it, just wondering. Otherwise, no issues related to the service provided.
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November 2023 by Steve B
I have been going to Valvoline for several years now, primarily because of location near my home. However, the staff are very friendly, knowledgeable ans accommodating. They explain what the computer says I may need to have done in addition to the oil change, but give absolutely no pressure on doing them.
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October 2023 by Keri C.
I used to work for Valvoline a few years ago, so although I’m sure some things have changed I doubt things did to a huge extreme. It felt like the guy at the window decided that I wasn’t really worth wasting time on. All he did was ask me for the oil I want and then left until it was time to pay. They didn’t check my lights, wipers, battery or air filter. They didn’t reset my oil light (I knew how to do it myself, fortunately). It was a quick service so I’ll give them that but I ended up just checking and changing things myself afterwards. In the end, they lost out on money that I would have paid for the convenience of not having to do it myself just because of assumptions or being in a rush.Service: Oil change
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October 2023 by Jessica Camus
Not only did I receive great service at a fair price, but Harley helped to find an issue that I would not have been able to do without his assistance. This company will not try to oversell on anything which speaks highly regarding their values! Overall they had saved me over $300! Very happy!
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October 2023 by Kylee Carter
I normally come in for an oil change here and don’t have issues, but unfortunately the last time I came in I was turned away after being directed into a line. My truck happens to be burning a little rich and has a little blue puff when I accelerate sometimes so I know it’s nothing crazy (truck is 20 years old). The woman supervisor told one of the men working to tell me to leave and see a mechanic immediately for a blown head gasket.. I tried to explain it’s normal and I’ve gotten my oil changed fine there before and they talked to me in a derogatory tone and insisting I leave.. so I left panicked that my truck wasn’t in good condition to drive and went to a mechanic to find out I didn’t have a blown head gasket and that isn’t what the blue smoke means, they gave me an oil change with zinc additive, reassured me I was safe to drive and not to trust the person that said I had blown a head gasket again. Very unfortunate to have to take my truck elsewhere than the convenience of valvoline close by but I’d rather get correct information and services from a reliable and trustworthy source.I am no longer a returning customer at valvoline because of the lack of professionalism and I will no longer be recommending them.Service: Oil change
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September 2023 by Samantha Lamb
They dont deservce one star, my husband has to have a new engine in his car because of this place. Per inspection results, the oil filter was lose from his oil change by this place causing an oil leak of over 2 quartz. When the remaining oil was drained there were metal particals found in the oil, and many parts of engine are failing due to lack of lubrication. Area manager Rob, called my husband and cussed him out once he got word we escalated the situation to coporate. When we contacted corporate to let them know about that, they backed Rob and his behavior while proposing no resolution for their error. Highly suggest taking your business elsewhere!
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August 2023 by Chris Chavez
My daughter went here to get an oil change before she drove back to AZ. First off, they didn't have her oil filter, so she had to go buy one. But they had taken off her oil cap and failed to put it back on. So when she got back with the oil filter, they refused to do an oil change and they couldn't get her a new oil cap until Wednesday. Today was Saturday. And they wanted to charge her $128 for an oil/filter change when she had to provide the damn filter herself!! This place is a ripoff and they’re lucky I don't live in Lacey or we'd have a new set of issues.
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August 2023 by Isaac ismael Aispuro lozano
Thank you valvoline. You guys did my oil few months back. Just went to jiffy lube for my next oil change. Guess what. They couldn't do it . Why? Because the last time I got it done through you guys the guy who did it completely stripped the bolt to My oil pan. So he wasn't comfortable doing the oil change because he wouldn't be able to get the bolt back on. Thanks so much. Now I gotta go to a mechanic yay :)
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June 2023 by benno dejong
Came in on a Sunday and they were out of my oil filter (they get a new shipment on Mondays) but they topped my oil off at no charge. Employees were great people.
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June 2023 by Nicole Kinney
Had a great experience getting my oil changed here! It was fast and it was easy and I didn't feel like I was getting scammed! And the employees were so nice! Will be back in the future!