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July 2023 by tracy kohn
Julia sudduth was great.Also a shout out to Jennifer in account solutions.
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December 2022 by James Whitaker
Does not participate in shared branching also, very slow and too lazy to face the bills they put in the cash machine.
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September 2022 by George Washington
I've always been pretty happy with TSCU, but lately they seem to have fallen victim to what large corporations think is customer service.Seven people standing in line, two tellers. The first is discussing tattoos with the customer, and the second seems to be discussing plans for the weekend but I can't tell for sure.I'm thrilled you all have this time to visit, but some of us in line have things to do. I don't need you to be my best friend. I need you to get me in and out quickly and efficiently so I can get on with my day.I now dread any time I have to actually go in for something.And to make matters worse, I was unable to accomplish what I came in for. Wasted my time for nothing
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August 2022 by Sunny Sunflower
Bonnie from the phone customer service was so beyond nice and helpful! She reverse fees that from me not having funds for a couple of months while not working. I am so incredibly grateful and happy to be a member here. Thank you so much <3
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July 2022 by Chillnkill
Had an auto loan done here and cashed a check for me. Very kind staff and quick service
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July 2022 by Dennis A. Kish, Sr. (Wolverine)
Great customer assistance, teller went the extra steps to help me resolve my needs.
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October 2021 by Julia Pintello
Charlena is the best, helped me solve a problem in no time
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October 2021 by Gordon De Vore
They've been there for our family for over 20 years. Never a porblem for any service we have needed.
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May 2021 by Ruth Webb
Nice staff and clean area
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January 2021 by Kurstin Dennis
The staff at this location has always been so wonderful and helpful towards me. Chana in the leasing department especially has been an angel since this pandemic hit and it effected me in a massive way. I have come in emotional and they always take care of me and make me feel heard and respected. Love TwinStar!
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November 2020 by Google User
The worst took a payment from me and then asked me to send documents and hours later my car was took and no one communicated who was repoing my car, the"lead" I found out isn't really a lead shes training to be a lead so she lied told me the sooner I get the documents to he the sooner I can stop repo. Whole time I sent documents in less than 30min and she knew she was clocking out when she sent me documents. So, they too my money I dont know where the care is and they're closed. SMH I HATE TWINSTAR I was only 40 days passed dues and made a payements in September and the know i'm not working i just got unemployment. So, I definitly communicated.
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April 2020 by Falina Luce
The drive thru tellers and shift leader Saturday morning were extremely helpful and went the extra mile to help me with my banking needs.
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April 2020 by John J.
Always a good time coming here.
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January 2020 by Kenneth Duprey
We have always had great service with TwinStar. We have had car loans, signature loans, etc. Which has always been hassle free experiences. We have been with TwinStar for over 25 years. That is how well they have taken care of us. Hope for many more years with TwinStar.
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May 2019 by sammy dominguez
This bank is awesome, my bank for almost 3 years and I never encounter a problem... tellers are so nice and friendly with a great customer services. The bank approved my personal loan in just few days although I don't have that big amount of money deposited in this bank.
