-
March 2021 by Joann J C
I have to say I love banking here, I use the Lacey branch off Lacey Blvd. All the staff is so nice and welcoming. I wouldn’t bank anywhere else!
-
March 2018 by Rick Longnecker
As a small business owner- we are very happy with the service at this local bank and wouldn't hesitate to recommend South Sound Bank
-
March 2018 by v man
Love my personal banker Courtney!!! I am in Florida now and she has been a delight and so helpful with all my banking needs!!!!
-
August 2017 by Electric Owl 639 2nd Channel
I have been cashing a SSI check at this location for over 2 years. On August 1st I went there as usual and I was told by the lady at the window that they couldn't cash it. I asked why all of the sudden they can't when I have NEVER had any issues before. She said that it's their policy to make sure that the money is going to my child and that I would have to open an account in his name and deposit all funds. I was thinking that this is a mistake because I have never heard of this so called policy before, so I went inside. Once inside I was surrounded by 3 employees who were treating me like I was lying to them and rude, racist and had smug smirks on their faces. I asked to see the policy in writing, they couldn't provide that. Then I asked for the branch manager, she was "out of the building". Then I asked if they could look up all the numerous times I had cashed this same type of check. They told me that it was not necessary and they will not be able to do anything for me unless I opened the account. The branch manager acted like I was lying as well, but said she would look into it and call me the next day. No call back for 2 weeks. When I called to follow up with Megan the branch manager. She said that I should not have been able to cash any of those checks for 2 years and she would talk to employees and train them better. I did not get any kind of apology for the way I was treated and basically told to go cash it elsewhere like Walmart.....
-
July 2017 by Garret Cathers
They closed my account for no reason. They never told me why. I would recommend going to a different bank.
-
December 2012 by Lora J.
There is no better customer service than the Lacey Branch of South Sound Bank. They are efficient, knowledgeable, and take a personal interest in all of their customers, regardless of the size of their accounts. Once you bank with them, you will NEVER want to do business with one of the "BIG GUYS" again!!
