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December 2023 by Kimberly Johnson
Love the discount
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September 2022 by Nikolas Johansen
Out of super my turbo wagon requires, no sign, no tag, just waste my time trying a dead pump. Put a piece of masking tape over the button at least! This seems to be common in Lacey...
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August 2022 by Lise Flora Waugh
Refuses bathroom use
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March 2022 by Amber Ceballos
Always the most friendly and quick service!
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January 2022 by Zenson Productions (Zenson)
This corner store is kinda in the "hood" which means real people, real talk, and some have Real problems! Doesn't mean trouble, or violence, or drugs! Good humor, easy laughs, no worries ya dig.., I might add (all these years later), actually, a couple of things need addressing.., 1st.., you should consider this place to Not have a bathroom., 2nd, card issues.., recurring transactions.., it is Not., nor has it Ever, been the owner, or other workers., sorry but this falls under the "card network, and network infrastructure" category., cuz the same thing kept happening to me, and I confronted the Owner, for which he promptly printed out the last card transactions to verify the discrepancy., wasn't the store directly, rather a loss in connection during the authentication process, forcing a "Cancel" and then a "Retry" from the store's machine. If there's any unauthorised withdrawals., it's up to your card holder to correct the matter, which is done by them inputting a "Reverse Transaction", and returning the $$..., ok, that's all for now, cheers ??
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October 2020 by Cello Player
The employees were very rude and judgemental.
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August 2020 by Aba C.
After a talk inside of the store about a defective gas pump, I took a photo of the sales lady and left the store. She ran out of the store, then threw herself against my car as I was leaving, threw herself on the ground screaming in pain and asked another customer if he had witnessed me hitting her. I stopped and called 911. A passing by vehicle stopped and told me she witnessed the entire thing, and that I was innocent and the woman had assaulted my car. The responding officer asked if I wanted to file charges for her assaulting my car, and I declined. ---- email reply from Shell Thank you for contacting Shell Customer Care. We take your concerns seriously and we appreciate the time you took making us aware about your experience at 4061 PACIFIC AVE SE LACEY WA 98503-1110. As stated in your email/our conversation, you had an encounter with a lady attendant after you told her that there was a problem with the pump. While our review indicates that your experience occurred at one of our independently owned and operated locations. We would like to extend our apology for the inconvenience this may have caused you and not able to meet your expectations. As an action, we have formally recorded your complaint and the local corporate office that manage the station will be notified for further handling. Your feedback will constantly help us improve our services and customer experience. We hope to serve you better in your subsequent visit, our aspiration is to keep you as one of our loyal customers. Should you need further assistance, please do not hesitate to contact us. Thank you!
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August 2020 by Cat
Some of these reviews are ridiculous. The guy complaining about them asking him to put on a mask... its literally the law right now. Dont be a baby. And there is definitely a bathroom here. You have to get a key from the attendant and its outside. People are such babies now adays. Its a shell. Not much else to say.
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July 2020 by 13th Exit
I entered the store today, as I have a thousand times before, but this time it was a different story. Two women screaming at me, "Put on a mask! Put on a mask! Put on a mask!" I've always been kind to these women. Thank you for a fresh example of Fascism and Hatred. ?
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June 2020 by cellogirl1992 RKW
The employees were very rude and judgemental.
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April 2020 by Johnnie Robinson
I talk to who I believe was the OWNER of the store because they keep charging my card for 3.49 every morning I went to the store to comfort him and he told me it wasn’t him after I called my card provider and they gave me the location of the store...do yourself a favor and not spend your money here trust me
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July 2019 by Jingjing Ling
Really bad attitude. And No restroom lol
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July 2019 by Tony Y
Gas station with no restroom?
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May 2018 by Berk E.
Very rude sales clerk. Poor selection. Expired items. Did I say very rude sales person.
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December 2017 by jimi nixon
Except customer service
