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March 2024 by Tina Harding
Very helpful nice young lady
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March 2024 by Just Me
Renee is super friendly and really knows her stuff! Thanks for all your help
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March 2024 by Randy Altom
First, the facility was nice, clean and with the app easy to access. They have a kiosk inside if you need help and you actually get a live person on video to help you. The problem with Public Storage is they increase your monthly rate constantly. We started at $115 a month and if we stayed our next payment would be $228. All of that in one year. We are leaving because of the constant price hikes. That is over 100% increase in rate. Buyer beware. If you call them and discuss the rate increase they may take a little off the increase but they will still increase the rate. Who wants to deal with that all the time.
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December 2023 by Aaaron Hackstadt
The woman that runs that location does not care about her customers, and it shows.
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December 2023 by Alvaro F Acosta
Great costumer service ! Sue guided me step by step to complete my process !!! Thank you Sue!
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November 2023 by Sierra Leckenby
It really makes things so much easier being able to control the gate on ur own phone w/an App. Instead of entering a gate code manually thru the system outside(which is also still available as another option if needed).I also really like the pay online option you guys offer and that all ur units are on ground level and security cameras are provided.My only complaint(that brings my ⭐️-Rating from 5⭐️’s down to 3⭐️’s) is that you don’t offer 24hr access to the units. To me, that’s a deal breaker. Because I want access to MY own personal belongings WHENEVER I choose/need too!‼️I’m sure I’m not the only one w/this being the deciding factor for having to find a different location.I now gladly rent from Northwest Self Storage. Which is located just maybe 1 mile away, on the same road(Martin Way).??♀️☑️They offer 24hr access! = 5️⃣⭐️’s :)*[Might be something to consider if more business is pertinent.]
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August 2023 by Paulina Smith
Thanks Meg! Super easy and affordable
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August 2023 by Dutch
Arianna, Jenna and sue were all wonderful help to me. I have been treated with major respect. Thank you Public Storage
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July 2023 by Christina Lubben
If wish I could leave NO stars. I will never use Public storage again. Nor will I recommend to anyone. The place is disgusting. Dirty! Rat dirt. No dollies available for move out. Customer service is lacking. No agent present but yet hardly anyone answers the phone when you need help. Autopay works for the first month then mysteriously takes you off of autopay to get messages your bill is past due. Go in app to re-set up autopay. Following month happens again.
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July 2023 by Justin liles
Sue saved me a massive headache, and i appreciate her going the extra mile to make sure i was taken care of.
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July 2023 by Scotty
Good management came to an agreement to resolve issues with communication and friendly workers
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May 2023 by Sean Daugherty
Liz and Sue are awesome which is the only reason I'm giving this Jawa infested scrap heap 5 stars. customer service on the phone needs to have additudes adjust via electrical high voltage discharge to there no no touch.No twenty four hour access despite the thing being accessible via an outside pad and having security cameras all around and wired up.. Apparently the security doesn't do their job because the gates have been cut for remote times and nobody has been shot and are tasered. And they make it so we put a property in other credit requests the very same month. I got the unit they jacked the rate up almost 30% now the next month.
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May 2023 by Finance Account
Rats and no 24 hour access, rates randomly jacked , customer service is rude af but office girls try there best to fix these valid reasons to move the next street over. thanks Liz and sue
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April 2023 by Google user
Liz and Sue are awesome which is the only reason I'm giving this Jawa infested scrap heap 5 stars. customer service on the phone needs to have additudes adjust via electrical high voltage discharge to there no no touch. No twenty four hour access despite the thing being accessible via an outside pad and having security cameras all around and wired up.. Apparently the security doesn't do their job because the gates have been cut for remote times and nobody has been shot and are tasered. And they make it so we put a property in other credit requests the very same month. I got the unit they jacked the rate up almost 30% now the next month.
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February 2023 by Kenny Pace
The units ability to have an app for entries and communication was hands down top notch.