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November 2023 by Kathy E.
Store is always clean, customer service nice and friendly! Like shopping here! Love looking at all the bikes!
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September 2023 by Ray Wells
Riding through back to Canada. Bike was dead in the morning and parked 20 minutes from this dealer. Called and were at my bike within 30 mins. Sorted out loose battery connection and I was back on the road. Didn’t charge me and the service by Ryan and Bing (sp) were top notch. Thanks Team!
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August 2023 by Sheri Stark
All the team here at NW Harley had gone above and beyond for me! Amazing service by everyone in the place.. service, parts, management, an most of all sales by Kelly Shandrow! Kelly took the time to make sure my new Heritage FIT ME! And gave me options to make it happen. I can’t say enough great things about all the employees here! Bought my new 2023 Heritage an thanks to this team it was a great experience. Not only do they offer lifetime power train warranty… they make sure you are happy in all areas!
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August 2023 by bobktz
NW Harley is a great place to buy a Bike or just walk around a drool at all the sweet rides. Low pressure sales. It was great.
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August 2023 by Lisa B
We had an issue with our music randomly cutting out. Joey saved the day with updating our audio system. Josh was awesome as well. He adjusted our shocks and went through our Nav settings to see if everything was set right and showed us some new things as well. We are so grateful for these two and their great customer service. They Rock!
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August 2023 by Mark Lanning
The salesman, Chris, did a great job. No pressure, just good assistance. Parts dept and the apparel again great assistance. If you are shopping for a motorcycle stop by Northwest Harley Davidson, ask for Chris, you will enjoy the visit.
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July 2023 by M L.
We came down to Hog Wild. We had read that Northwest Harley was going to be a vendor. Very disappointed that they did not have any women's clothing with their logo. There were many , many lady riders at Hog Wild that would have bought clothing. Very disappointed but maybe next year your management will have the foresight to have at least ladies shirts and hoodies. I'm giving 3 stars because they showed up.
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June 2023 by Kb B
Had to get my Royal Enfields first oil change and NW Harley is the closest authorized service center. They got us in pretty fast and did a great job. Folks at the service center were great to with work. Only reason I gave 4 stars, is cost is a bit high compared to the same service from the shop in Portland I purchased the bike from. NW Harley location was easier to coordinate drop off and pick up next day.
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June 2023 by Jamara Humphrey
I was blessed enough that Joey and Tanner were outside of Harley and Davidson Lacey Washington today while I was stuck on the side of the freeway. They came to the fence and asked me if I needed help I told him I was out of gas I tried to offer them cash to help me get gas. They both refused. I am so thankful because it’s such a beautiful day and I honestly feel like God put them in the perfect area at the same time I was. I am honestly thankful that Harley and Davidson is even here because so many people have passed me and they were kind enough to stop and help. It’s still kind of odd that they refused my cash but I’m so thankful. Again I’m very grateful for Tanner and Joey of Harley and Davidson Lacey.
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June 2023 by 570 foto
The service shop at Harley Davidson in Lacey is top notch! I rode my bike from Pennsylvania to Washington state and had been about to start my trip back home when I noticed a check engine light came on. I talked to Dave who had my bike serviced and fixed with expedited parts for a water pump in two days. Dave kept me in the loop throughout the entire process and even called me the next day to ensure everything was running smooth. What could have been a major issue for my trip was only a minor inconvenience thanks to Dave and the entire team. Highly recommend for all travelers and locals as well.
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June 2023 by josh vance
knew what I wanted commin' in, they had exactly what I was looking for and made the process of getting it done super easy. Would definitely recommend.
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May 2023 by Shawn Prescher
Great customer service from the service team! David was able to work miracles with schedules to get me in for my 1k break in service and James was quick and detailed in his service of my Pan America. Bravo!
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May 2023 by Steve Roderick
Well my experience was less than satisfactory. I had the 10,000 mile maintenance with the chrome filter, grips replacement and a break job for$ 1,100 dollars. I did not get the chrome oil filter I got black, my right new hand grip is loose and the cap to my spare fuel bottle was missing. Other than that the staff was nice and friendly.
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April 2023 by Rick Metzger
Excellent repair work on my Street Bob following an accident I was involved in.The service manager (Dave) provided routine updates on the status of repair parts and repair progress. He also called me personally to check on my satisfaction of repair work after I took delivery and had a few days to ride it.The entire staff at NW Harley Davidson is wonderful and that’s why I’m a repeat customer.
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March 2023 by John & Lisa Hannah
This is my third Harley and second from Kelly and Joey from NW Harley. They are such a great team and awesome people. Everyone there makes you feel like you are the center of their world and work hard to make you happy. Someday I know I'll get another Harley and NW Harley, Kelly, and Joey is where I'll go.Thank you to Kelly and the entire team at NW Harley.
