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May 2023 by Bill H.
Today I had to rearrange my account. This turned out to be far more complicated than expected, through no fault of BofA. Things like dead cell phone numbers, an unexpected need for my late wife's death certificate, ... The officer (Le) I dealt with could not have been more helpful, spending as much time as was needed (a lot), figuring out the best solution to my issues I very seldom write reviews, but am happy to be able to do so this evening.
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January 2020 by Jim K.
I'll make this brief. Customer service at BoA in the Olympia area, specifically the Lacey branch, has been steadily going downhill for the past few years. - No more drive-up window service - Long, slow teller lines (due to eliminating drive-up service?) - Tellers pushing me to online banking / ATMs (due to long, slow lines?) - Delayed access to funds, even between our own BoA accounts - Apathetic teller attitude We've banked with BoA since 2008 and have personal and business accounts with them. As painful as changing is, that will likely happen in the near future.
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February 2019 by Alex R.
After 25 years of good experience with the bank I was shocked with the approach of the branch to my case. I needed Power of attorney to access my disable nom account to pay for her adult family home. She cannot be transported to the branch and she is blind. I feeled on line official form and made witnesses to sign it. Legal review rejected the form, because they had the issues with form itself and witness identity. I was told that the witnesses could not be her providers. But no one else except them and relatives can be in home. After contact with customer service they told me that they spoke with the branch and the branch specialist will lead me through process to resolve the issue for my situation. It didn't happen. When I called back to the branch the branch manager explained me that there are only two options. Either my mom should be brought to the branch or I need different form. When asked her what form, she told that she cannot advice me on this. When I asked her why official form was not accepted and can they provide a writing notice on rejections reasons, she told that this is impossible. She also refused to update my mom phone account (currently it is one of numbers on my phone account, but I wanted another one, which can accept text messages). Basically instead of helping to resolve issue she closed all ways to address the situation. Clear statement is: "your mom is disable it is your problem, not ours and we here to let you know about this". I contacted customer service and they put request to provide written explanation related to rejections and ways to address the issue. Why store manager could not do at least the same? I hope this episode does not reflect generally good customer service in the bank. Maybe it is just a problem with the branch or even one person in the branch, but I was extremely disappointed.
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November 2018 by J P.
I really tried to make this better. It seems like everyone is sorry but nobody wants to make this correct. I went in on a Saturday to make a withdrawal. I was told that they don't carry much cash at the bank and that they would order it in. I would see it toward the end of next week. I left somewhat disappointed because I was buying a truck from a private party and he wanted cash. The seller finally agreed on a cashiers check so I went in Monday and told them what was happening and what I needed to do. The employee said he could get me a check but it would cost me. I again tried to tell him that if he could just give me the cash I would take it. He said he couldn't help. I got the check and paid for it and left. I was asked to take a survey so I did. No answer from BOA on the survey. I just went in today to try to make this correct and was told by the manager that she couldn't do anything and maybe I should plan my withdrawals further in advance. Crazy. It's not really about the charge for the check. It is the principle that you have my money and for me to get to it I got to wait or pay a fee. I have been a customer for many years and they closed our local branch. Now I got to drive 30 minutes to go to a branch the runs you past like cows going to slaughter.
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September 2018 by Fran B.
service was good back in 2015... lot of new employees now, so everything has changed.. customer service sucks.... not enough personnel on duty on wknd.. only one employee for the entire store to exchange currency .. they have the audacity to ask you to make an appointment on a another day... " COME BACK for an appt" .. because we don't want to be here past 130 on saturday. well there are 13 ppl in line @ 1245.. so what are you going do at 1 p,m ... kick them out?? ... obviously you need to cross train .. any idiot can exchange currency.. so i dashed over to CHASE.. 5 minutes across the street. . and got it done in 5 minutes ...by a teller!! NEVER BOA at this location!!!!
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July 2018 by Cameron C.
I'm not a fan of Bank of America since the 80's (they did some stuff like Wells Fargo did - yes, I still hold a grudge). But when a friend needed to stop while on the road, we did. The lines in this branch moved fairly easily, and business transacted quickly and accurately. Parking was easy and the branch was easy to find.
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December 2017 by Drew I.
Lousy customer services After waiting over 40 minutes on Bank America credit card call center I call this local bank for help. I told them I thought my card may have been used by someone else I asked if there is a number and she said yes but I don't know how long your wait time will be. This kinda clues me in that this is a known problem. And let me tell you they are getting cheap...its just a few bars of sound more like a ring tone and then over and over the commercials that are quite a bit louder then the ring tone. Oh they also don't have a call back service. Cheap Cheap Cheap The solution is I need to compromise my phone my using their app. Thanks for nothing.
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July 2016 by Jessica A.
I am on my way to closing my accounts with BOA, and today reminded me why. I went in to cash a check and the very young and new male teller was nice. He thought his computer wasn't working so he went and asked his supervisor. First of all, she was chugging a Monster energy drink, which always makes me think classy....not. Then she marched over and started degrading and embarrassing him in front of me asking him to read the message on his computer, rolling her eyes. So unprofessional. She then told me they couldn't cash my insurance check because the insurance company doesn't issue the funds until the end of the day. She told me I could put it into my account at my bank. Um, you are my bank, thanks for asking. Thats ok, I will go put it in my new credit union account and will be back to close the bank of America account.
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June 2016 by Jay E.
This branch is okay. There are 3 bank advisors which is really good. The manager is always on site when you need to speak to the manager. They have at least 2-3 tellers and the wait times are good. I have been in this branch maybe 3-4 times and all my experiences were great. That is why I love Bank of America. Because they treat me with respect.
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January 2016 by Charles P.
Stay Away! I really had to seek this out. I have been in this branch 6 times now. There is ALWAYS a line with a max of two tellers to assist. Today I went in to make a cash deposit to an account I am on, not only did they ask for my drivers license, "we are asking everyone that makes a cash deposit", but I had the statement placed in front of me for her to read the account number. 8 minutes later she gave me a receipt not showing the balance. I asked her to write it down and she responded "you need to be on the account for me to do that." I responded, I told you I am on the account when I came in AND the statement sitting right in front of you has my name on it. Pleeeassseee everyone- go to a credit union, WSECU and Evergreen Direct are both wonderful and the tellers have an IQ over a loaf of bread.
