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September 2023 by Tim Hodges
Steven was so helpful, knowledgeable, and patient! He listened carefully to what we were looking for and helped us find the options that were best for our sleep positions, night time temperatures, etc. He went over all the details of our mattress, including our financing options. We felt like we got a great deal and left with exactly what we were looking for. We will absolutely be returning customers and recommend Mattress Depot USA to all our friends.
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August 2023 by Jason Barnett
Went in knowing nothing about mattresses and Steven was very patient with me and did a great job explaining/showing things and answering my questions while not rushing me into anything. Very happy with my experience there.
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August 2023 by Heather Gozdzialski
Steven gave excellent service and helped me find the bed I needed... forever grateful for him and am looking forward to a goodnights sleep ?? thank you Steven! You deserve a promotion!
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July 2023 by Anastasia Martin
Raymond was very helpful during my search for a new mattress! He was very knowledgeable and straightforward whenever answering my questions. Got a great deal on a great mattress!
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June 2023 by Ray Hellwig
Dear Owners and Managers:I purchased a full size mattress, cover, and sheets from Mattress Depot last week. The service I received from Raymond Chiang and later from Steven on pick-up was excellent.Raymond was professional, knowledgeable, respectful, and friendly. Steven was equally respectful and friendly. I appreciate that it was a non-pressure environment for making a purchase. I congratulate Mattress Depot for having such outstanding staff.I initially had shopped at Mattress Firm, the customer service there was substantially inferior.Regards,Ray
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June 2023 by Lona Snarski
Bought 2 queen size beds for my grandaughters. I didn't know anything about beds these days! Eric, at the Everett Mall location was a big help through it all and made my experience pleascrabble. I highly recommend this place, and talk with Eric!
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June 2023 by eTwiggles eTwiggles
Just bought my second mattress from here for my toddler, good selection, they happened to have it in stock right away. Great shopping experience with a kind and enthusiastic Mr. Raymond. I'll buy my third from here as well. Good selection of known brands as well as locals.
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June 2023 by Keith & Lisa Schenk
We are returning customers and paid $2,700.00 for a Beautyrest Platinum mattress. This mattress was good for the first couple of years and then we both started waking up in pain and not refreshed like we were used to feeling. The support in the mattress completely failed. No matter how many times we rotated it, it was sagging. We started sleeping in our guest room and found that the old mattress was much more comfortable then our newer one.I took the mattress to the Burlington store where we purchased it to have them look at the mattress and asked them to see if they could return it. The manager would not look at the mattress and called the police when I told her that I was going to leave it at the store.So if you want to buy a bad bed and get the police called on you buy your next bed at Mattress Depot USA because that is their idea of customer service.
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April 2023 by Jodie Greeves
Raymond was our salesman. He was professional and knowledgeable. He helped us understand the variety of mattresses. At 30 days we realized we had made a mistake and needed a different mattress. Again Raymond was very kind and helpful. Highly recommend Mattress Depot
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April 2023 by Reginald Ross (MSL MALACHI)
Lanakila and I purchased a new mattress and the customer service was absolutely fabulous! You have to go see Kaelin Love! She's off on Thurs and Fri but if you go when she's there, you are going to be taken care off with the utmost quality and customer care! We can't say enough about the store and Kaelin. We're going back just to visit and say hi!
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March 2023 by Scott Stewart
A big thank you to Vincent Loyd for providing knowledgeable guidance and demonstrations on all the adjustable frame options as well as recommending the most popular cooling pillows this store offers. We bought our mattress here a couple years ago and keep coming back for other accessories because the people are so great. Thanks again!J & S
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February 2023 by Amber Haley
We went in to get a larger bed and Roger was very educated about all the mattresses and adjustable bases. Did not pressure us into anything. Very friendly and made our entire experience very pleasant! Would recommend anyone to stop by the Puyallup store and ask for Roger!!! Thanks for a wonderful experience Roger!!!
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February 2023 by Matthew Phillips
Raymond went above and beyond to see that I got exactly what I wanted. He took his time to make sure I got the right mattress and base to fit my needs. I would give Raymond an A+ for his customer service and he also tells jokes! Lol
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January 2023 by Mike Johnson
A few family members have purchased from Mattress Depot Yakima and are very happy. I thought I would give it a try because I have not been happy with my mattress for years. John educated me on the different types of mattresses, did not rush me or push a sale. After trying a few, I purchased a mattress. I am excited to sleep on my new mattress. It should be delivered soon. As soon as I get it I will leave a review. Thanks John.Kathy from Yakima
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January 2023 by john gaddis
I had a pleasant experience at mattress depot, friendly informative information I received from Shawn. Left purchasing one of the firmest mattress at a reasonable price.
