Marshalls is a store full of surprises with new items arriving weekly. Shoppers often walk in without a plan and leave with goodies, finding great clothing and decent quality. The ever-changing selection includes many designers and brands. The store can feel overwhelming for first-time shoppers, but becomes easy to navigate. A common complaint is that popular average sizes sell out fast and can be hard to find. Customer service experiences vary, with many employees described as very kind, friendly, and going above and beyond, though some interactions are reported as rude. Some shoppers also wish seasonal merchandise changes were delayed. Overall, it is considered always worth the chance to visit.
