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July 2024 by Wes Jabroni
It's lowes. I feel like the quality of stuff is ok. It does not feel like it's home depot. Home depot seems builder's quality and lowes seems nicer. I know it doesn't make sense as they are both box stores but this one seems nicer.
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June 2024 by Hailey Schneider
Super frustrating experience with Chae. We got gifted a $50 lowe’s gift card a few days ago and were excited to use it. When we brought the gift card, the code on the back wasn’t even scratched off yet, so it was unused. When we got to checkout, the gift card was not working. The other employee couldn’t figure it out, so he called Chae over to help. Chae was not helpful at all and unprofessional. She kept leaving in the middle of helping us to tend to other people, making us wait about 30 minutes. After all of that .. the only conclusion she could come up with was that the gift card was not activated and our only option was for us pay with our debit. She kept saying, “you can come back later to get it figured out” .. but for what? She didn’t honor the $50 gift card now, so why would she later? Probably the worst customer service experience I have had. She was extremely unhelpful. It is frustrating to know that $50 is being wasted because of a computer error & that I had to pay for something that was intended to be a gift. Home Depot would never, lol.
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June 2024 by JOE OLIVAS
Friendly and helpful staff. Excellent prices for gardening supplies
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June 2024 by Michelle M
I want to say I love this Lowes. The employees are so so friendly! I'm here constantly since moving here.
But, ya, here comes the but. I think his name is Keith, currently working returns and has a cast on foot. I was waiting to make a return. He was standing there I thought helping another lady. When she walked away he did not ask me to step over or acknowledge me in any way. So I said, can I return this with you? Unsure if the lady was coming back and maybe that's why he didn't ask to help me. Instead of saying sure, his replay was this IS the return desk. Did not appreciate the snark. Maybe not meant that way but sure did come across that way.
*Lowes may want to read my review again. Keith was basically the only one I WASN'T complimenting in this review. He was usually very nice so hoping he was just having an off day.
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June 2024 by Dave J
A lot of the staff in this store are clearly just there to collect a paycheck. When you ask to have someone called/paged to a department they roll their eyes and are obviously being inconvenienced by you.
Better off driving the extra 15 minutes to the Home Depot in Lacey.
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June 2024 by Sebastian Fowlks
Great shopping experience. Peggy in doors and windows was super helpful
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June 2024 by Jeff Ernst
Very friendly service. Periodic good deals. More consumer friendly than home depot.
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June 2024 by c d
Shawn did an awesome job helping me with time today. Couldn’t have done it without him.
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June 2024 by Nolan Rice
They had what I was looking for. Seems like more of a home decor store than a hardware store.
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June 2024 by Sandra Smith
Picked up a new weed eater and fuel and will give it a try to see if we like it.
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June 2024 by F D
Employees at this store are willing to get an answer/training if they don't know and that's great. An associate helped me try to get an unfortunately discontinued key cut and brought two employees to show them how to cut keys.
Also, want to state Zane has been helpful every time.
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June 2024 by David Wayne
Everything you'd expect from a corporation.
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June 2024 by Jeff Boggs
My "all-time" favorite home improvement store! This store has EVERYTHING I need, every time! I love the fact that they sell Craftsman tools here and usually always have what I need in stock, and the employees have always been kind, courteous, and helpful!
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June 2024 by Olivia Hart
Purchased a hot water heater... had my own installer ... Lowes has no shortage of employees and appears to actively assist customers. They did forget to bring my drip pan which was stored in the back with the Water Heater... that was annoying because the way these are shelved made them extremely difficult to just grab and get moving... LOVE MY 55 GALLON A O SMITH WATER HEATER WITH 5 YEAR PROTECTION PLAN
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June 2024 by Luisa Rodriguez
Gary went out of his way to accommodate me. Great service!
