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February 2024 by Bantjh2o
Friendly staff who loves animals.
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February 2024 by Carrie Graul
All of the veterinarians take their time to listen and get to know your pet. The front desk staff are very nice and efficient. They offer 10% military discount on services. They have been our vet for over 10 years (and two dogs).
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February 2024 by Null Void
Weirdly passive agressive assistant that was very judgy. She had a lot of peircings
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January 2024 by Trista Heenan
Yesterday me and my partner set up a checkup appointment at a new vet for our cat. When the new clinic called over for his medical records at his former vet an employee who used to be in a relationship with my partner took it upon herself to call the new clinic and ask for my partner's personal information, including his new phone number. This is incredibly disturbing and unprofessional behavior. I work in the animal care industry and frequently recommend vets and other care providers to clients, and would never suggest this clinic to anyone due to their unprofessional harassment of former clients by staff members.
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January 2024 by A L
Helpful, caring staff. Always supportive.In demand, so be prepared for appointments to be at least a couple weeks out. Worth it if the wait is manageable.
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January 2024 by Claviger Wins
No concept of care for older dogs, sheerly interested in extracting every cent for exams and blood tests instead of managing end of life comfort.The end of a very long history because they have forced a choice of cause harm or euthanize.Great job guys, nothing like torturing a old frail dog because you want your $200.
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January 2024 by Toni Howdeshell
I have taken my pets here for a very long time. Love their staff and the vets are all really knowledgeable
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January 2024 by Linda Z
My husband and I have been bringing our cat here for several years, and it's been a great experience every time we come. Friendly staff and very patient with all the animals that come through their doors.
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January 2024 by Erick Thomas
Clean, friendly and professional. The staff care greatly for your pet's health.
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December 2023 by Max Hampson
Friendly doctors, nice facility, too quality care. We have been customers for regular vet care as well as surgeries, and they are very good at being vets!
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December 2023 by Marie J (Puddle Brigade)
Short version: Overall I would recommend Hawks Prairie Veterinary Hospital to a friend, will continue to go there myself, and thank them for being so kind, flexible, and for taking such wonderful care of my beloved furry family members.Long version: I've been going to HPVH a long time. They recently helped me out of a sticky of a situation I got myself into when inheriting a cat this summer. Nobody else could get me help for months, but because I was an established client, they were able to swing it. It wasn't a small thing either, and I'm forever grateful. I've been to other clinics and they all have their pro's and cons. This is just my experience, and as employees come and go, it will continue to change. Every once in a while the front desk would be short with me or unclear, and there once was a veterinarian who was a little too woo-woo for me, but is gone now. I don't take it personal - I suspect it can be a difficult job sometimes having to deal with clients who are demanding or are in distress. Lately everyone has been awesome. HPVH has a bit of a corporate feel, and it is a little expensive, but the cost of running a business has gone up, so I'm not surprised. I take my dad's cat to a small clinic near his house, and it's about the same price. They will cancel your appt if you are more than 10 minutes late. I've had to violate this before (my cat wasn't cooperating), and I appreciate that they don't drop you as a client when this happens. Currently, when I schedule an appointment, they can usually get me in between 1-2 weeks. If it is an emergency, they have been able to get me in earlier. I don't have one vet I see regularly and am fine with whomever is available. If I had a cat with special medical needs, I'd probably stick with one. I'd prefer to have separate cat/dog entrances and waiting areas, but that's not how this place was designed. Thankfully we never have to be in the lobby very long, and there aren't many other folks waiting. The veterinarians and techs have always been kind and I feel they really care about our pets, their health and comfort. One of the things I like about this clinic is that they seem to have access to more advanced services. I've been able to have nearly all of our tests, scans, and procedures done there. Sometimes when I'm in a jam, they are able to schedule me one of those appointments where you don't see the vet - but your pet does. They take my cat in the back room where the veterinarian examines her, then sends her back out to me when done. This is because they are required to remain in a certain area (during a procedure? recovery? I don't remember, sorry), and it's awesome they can squeeze us in. I've only had to do this once or twice. They also do tech-only appointments for second-vaccinations which is less expensive and fast.
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November 2023 by Natalie Bushell
I am an established client at this vet and was taking my new puppy in for all the new puppy things. I made an appointment in the morning and due to being a busy working mom I was running 5 minutes late. On the way to the appointment I called to say I was running 5 minutes late and the response was “okay, see you when you get here!” When I arrived my puppy needed to “use the facilities” and I was supposed to be bringing a stool specimen so we detoured to the grass so I could collect it. We walked through the doors 12 minutes late for our appointment and it was then I was told we couldn’t be seen because we were more than 10 minutes late. I was never told of this 10 minute rule. Not when I made the appointment, not when they called to confirm, and not when I called them to tell them I was going to be late. Obviously, if they had told me I would have poked my head inside to tell them we were there before I let my pup go poop. They made me reschedule my appointment. While I was there, there was no one else in the waiting room until someone walked in and they told him he was 15 minutes early and asked him to wait. Just really bad customer service. I am an RN and this would never fly on the people industry so I don’t know why they think it was okay to send me away when I was never informed of their late policy, even when I called to say I was going to be late…
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November 2023 by Shoshana Retzer
Love this place and my dog actually doesn't mind it either. At other vets you could tell that she would be nervous, but here she loves going in. Staff is wonderful in person or even if you just call with a question!!!
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October 2023 by Nicole Lynn Moon
Excellent veterinary office. Over the years, Dr. Lisa Ankerstjerne and Dr. James Yoshimoto have done a fabulous job caring for my family's 3 dogs, 5 cats, and 2 bearded dragons. As long as I live in Lacey, I will come back again and again to HPVH for their superb quality and compassion.
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October 2023 by Tommy Insua
I've been bringing generations of my pets here for their primary care for many years and have always received great care for my four (and three!) legged friends.In Thurston county we are lucky to have not only a few exemplary primary care veterinarians like HP but also world class specialists in oncology. So while one of my ancient hounds eventually graduated to Olympia Veterinary Specialists in Oncology I am more than happy to bring my pets to Hawks Prairie Veterinary for the usual pokes.
