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November 2023 by Teddi Green
DO NOT RENT UHAULS FROM THEM.they are a nightmare. Took our card information and have spent the last week trying to charge random charges. Different total every time.Charged us a fee for dropping it off 20 minutes early. We disputed it with uhaul and had it dropped, and we thought it was resolved. yet they are still trying to charge our card twice in one day! And neither total was the same so it's not like they are trying to recharge the initial fee.These people are shady
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November 2023 by tracy kohn
Very affordable. Quick, easy.. only 60.00 to rent a car trailer..
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October 2022 by Douglas Briggs
Easy fast u Haul rentals
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September 2022 by kimberly mcdevitt
We usually have good experience with Lacey Express Uhaul. Today we had a reservation for 10:15. We arrived promptly at 10:15 to be told the truck we had reserved was supposed to be returned at 10 but wasn’t back. When customer was called, he was “looking for a gas station “. If someone has a reservation at 10:15 and the truck isn’t returned why would you not call to see why before we waste our time & gas? Not happy.
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December 2021 by Chad Berry
Poor customer service, avoid this place. I've had a storage unit with this place for a couple years Now and never a Missed or delinquent payment. They change their systems which drops my auto pay, They made one call for payment which I returned that call 3 times leaving messages Cause nobody would answer the phone to resolve this. Then to show up with my kids to get Christmas decorations and be locked out was the last straw. They locked me out of my unit for something that they changed and was on them and was only a week past When they locked it. What a joke!
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August 2021 by Jonathan Ferguson
Their Employees leave the keys in the Uhauls overnight for their employees to steal them, wreck into your Truck parked in your driveway while you and your family are asleep. Flee the scene and deneid any responsibility for the damages. Well good thing Scott Penner the Manager admitted that the employee left the keys in the truck in the Police Report.
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August 2021 by Jordan Moses
Larry was super helpful. I had a problem with my wiring and he helped get it fixed right away
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July 2021 by Kenton Clingman
Fast and easy service!
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June 2021 by Brenda Burnham
Larry was very friendly, took care of my transaction fast, and made the process very smooth. Highly recommend
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June 2021 by Christi H.
We needed a pickup for a home renovation project, and Lacey Express Storage was the closest U-Haul location. Everyone I spoke with was cooperative, friendly and helpful. The truck was ready when I arrived, and the check in process was fast and easy. The nearly new Chevy pickup we rented was not very clean, but drove well and did what we needed. (I left the truck cleaner than when we got it). When we returned the truck, they said that the fuel level was 'a hair below where it was when you got it' despite the fact that I had taken pains to leave it at the same level or a wee bit higher. However, when I called them they were quick to reverse that charge. Overall, it was not an impressive experience, but I will certainly use them again in the future.
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June 2021 by Sage
Nice service. Weather it is storage or uhaul, or both. They go the extra mile.
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May 2021 by Keith Thomas
Horrible customer service and I think trying to scam. Different employees will waste your time telling you different things and then try to charge you extra days when you show up. U-haul movers changed time to show up last minute. Called u-haul to adjust pickup time and was told its ok. You can bring it back 2 hours late no problem as long as here before we open. Once I arrived at store guy says nope you have to pay for 2 days. And also says can't rent past 4:30 because we close at 5. Very rude attitude
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April 2021 by Larry Chester
Friendly and helpful service and a clean facility. Reasonable prices.
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April 2021 by little miss logic
UHaul rental didnt go very well this time. Put a truck on hold and they gave it away and had me go somewhere else to rent one. Thought this was a little much especially after walking in and putting it on hold a week prior.
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December 2020 by James Dok
Very friendly staff
