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December 2023 by J Wilson
The best experience for a DOL you'll find. These guys have their act together! In and out in 10min for a renewal. Great job!!
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September 2023 by Briana Orange
This is the smoothest by far DMV I’ve been to. QUICK, FAST, FRIENDLY service. I would advise setting an appointment due to these businesses being busy and overall thumbs up from me.
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August 2023 by Benjamin Gleason
Simply outstanding. Moved here from out of state and needed to get a WA license. Online appointment scheduling was a breeze, availability was reasonable. I found the necessary document requirements online. I arrived for my appointment about 10 minutes early and was seen early. Staff were friendly (yes!) and efficient. I was in and out in about 20 minutes. Best licensing experience I have ever had.
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July 2023 by Tyanna A.
I should of done my own research before going.I told them I'm in military orders for school here. I even brought my orders. But they said if I'm here longer than 60 days I need to pay USE TAXES on the car I bought from OREGON. I showed them my Hawaii driver's license too when looking at my name. All things that should of told them I'm not from here and things that hit the mark of qualifying reasons not to pay use taxes.On the website it says..Actives duty OVER 6 months (been in years now)Vehicle 30 days before discharge Took purchase out of Washington stateMy home of record isn't WASo I even told them I need a exempt form but they disagreed and said it doesn't apply to me. $500 use taxes. Now I gotta wait for a refund and turn around time is damn near a year. When they could of just had trained their employees better so they aren't charging for things they shouldn't be.
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July 2023 by Forrest
I've only been here once, so this review is based on limited experience, but my visit this morning was flawless. I used the DoL virtual check-in service with my appointment, was immediately called to counter 9 upon arrival, and the staff member helped me quickly, efficiently, and with great care and kindness.It's amazing watching state agencies grow up and become more effective in their mission.
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June 2023 by Frances Moran
It's been 4 years since I've been in Washington state and my second experience in getting my picture ID. The process was done so very professional. There was no waiting line. My amazing and awesome clerk with a name tag of ANANDA was seriously genuine in her communication with me. She was totally informative. First impressions DO last a long time. Thank you for being there for me in my time of need.
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April 2023 by Raymond Rivas
It was excellent there! This location was too busy. Thus, was able to take my "walk-in" transaction of changing my out-of-state license into one for Washington State. Everyone I've interacted with were kind and considerate. Before I knew it, my transaction was done and I was on my way. I give high marks as I'm quite conditioned to the endless crowds and rude employees of your typical California DMV. It's quite the opposite in Washington State! ??
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April 2023 by Steven
Okay, now the last time I had to go to a licensing place it was a nightmare.Located by pet smart in Lacey it's super easy to find the sign on the building was nice and visual massive parking. Everyone was very welcoming and made the process amazingly easy. My wait time was about 15 minutes and I was there Friday around 10am not to many people in line and they had a good number of windows open.Didnt get a chance to check out the bathrooms but the seating area was very clean and had good flow and organized.
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February 2023 by Jr P.
Staff have no clue what they are doing. Brought my car that was gifted to me from my dad. Had an out of state title. Was told I wouldn't be able to get it registered because sales taxes weren't paid on the car yet they were and I had proof saying other wise. They looked up the value of the car and wanted $600+ to cover "sales tax". Staff was belligerent and hard headed. Ended up going to the Auto registration place in Hawks Prairie. Took less than 10 minutes to get it done. Only paid $274.25. I would just completely avoid this place. Either they were trying to scam me or they just wanted it done their way even if it wasn't correct. Also looking through their reviews, seems like doing whatever they want or making things up is there job.
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February 2023 by J C
Only regret is that I didn’t get his name… he was so pleasant and just a great energy! He helped us at window 10. Great experience we had an appointment at 9 before we even sat down we were called over and out the door 10 minutes later. Amazing process and he made it such a better experience. Thank you!! Give him a raise!!
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January 2023 by Micah Reed
Wow! First time at this new location and I am very impressed with how fast it was. I had called customer service and after only a few options I was speaking to a real person, he kindly set me up for an appointment later that day at the time I requested.. I arrived at my appointment a few minutes early and the front desk checked me in and my number was called before i could sit down. The process to renew the license was fast and convenient.. a huge improvement from my experience at the other location. Thanks guys!
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December 2022 by Iris A.
This place is wonderful! There was no wait and I was able to walk right up to the window. The woman helping me was very nice. This place is right next to where you get your drivers license so super convenient if you need both.
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October 2022 by Jill S.
No appointments necessary. I had such a breezy experience! I walked in to ask for guidance on how to transfer my California registration to Washington and $300 later I got new plates, and a new WA car title. The staff was just so pleasant and helpful. It was a peaceful and nice experience (other than the price tag).
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April 2022 by Seraphine M.
I have to give 5 stars because every time I walk in here (which recently has been often) every employee has been patient and helpful. I'm in the process of registering and refinancing my car and despite my confusion they're helpful with me. I recommend them! I try to go at odd times of the day/week to avoid lines which has worked every time.
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January 2022 by Char Ray
The Greeter at the Door was courteous and kind enough to take me inside right away, even though I had about 30 minutes until my appointment time. A Sanitizer Machine was just a few feet inside and customers are required to use it. Chairs are a set 6 feet apart for Social Distancing. I was called to a window pretty fast! A duplicate file problem occurred while the agent (nice, middle-aged, Asian Woman) checked my name - she asked if I had changed my name lately. But I haven't done so. The Agent a had to go in the back & call their headquarters, I took a seat. Upon our return to the window/counter, she informed me, "I can take your picture now". "Our old system easy matching with our new system, only headquarters can change it". I'm glad that God put everything in order, because I thought some fraudulent person was using my name.
