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November 2023 by Derrick Gadsden
They were able to squeeze me in for an alignment. Found another issue and instead of pressing the sale they gave me options and a candid suggestion, which I sincerely appreciate. Ford is tracking great and will definitely patronize again.Thanks y'all!!
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September 2023 by Linda Wiggins
My experience here was amazing! I had misjudged a curb in a round about on a super sunny day and hit the curb. A couple weeks later I noticed unusual wear on my tire which indicated it was out of alignment. I called around and Courtesy not only had the best price but were able to take me in right away as I was getting ready to take a road trip with my family.Working with Chris and Corey was a dream as their customer service was over and beyond. Our trip went great and we felt safe. Thanks Courtesy Auto for your time, expertise, and excellent service!!
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September 2023 by Ken Spice
I purchased tires for my 2007 Honda Element. Chris and his team did a professional job and resolved a complication involving a frozen wheel nut. This is my go to place for auto service.Service: Tires
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September 2023 by Jason Baker
I got a flat tire and they replaced it at a good price and no wait.
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August 2023 by Tambouzi Green
Chris is one of most professional..friendly and straight forward mechanic I have met. As long as I am in PNW he will always be my go to with my vehicle!
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July 2023 by Edward Patrick
First time visiting this shop. My initial impression were good. The staff seem friendly and were attentive to me as I explained my experience with another shop that may or may not have made me pay for repairs I didn't need to resolve the issue I was having. So far, three weeks later, my car is working great. I believe this shop resolved my issues. If all pans out well, I will.not feel the need to amend this review and I will give Chris and his crew my business on a permanent basis!
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July 2023 by Washington People
Love love these guys! Honest, fast, kind and patient! I take my vehicle nowhere else!
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May 2023 by Barbara Morrow
Super nice and helpful crew! Wish they were closer to where I live (Oregon coast) so I could make them my go to auto shop.
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April 2023 by Anh Anh T.
I'm barely given any 1 star review; but this one is overwhelmingly full of trash that I have to put a note for anyone's future recommendation!1. I came early Tuesday 04/18 morning to see any availability, the store manager told me they were full and referred me to make an appointment! I did, and there wouldn't be any slot until next Monday 04/24 at 0800 am. Funny how they made an appointment slot; when I checked online later, it was still open that week. They just want people waiting for them, instead of waiting for customers.2. The store manager told me only $75 for inspection and it would be deducted for the repair cost later.3. I took a day off, and came early to Apr 24. The salesman told me the whole cost for inspection is $175.38 and won't be deducted for later repair! Seriously!! 4. Trust is what you build for business but I guess they don't give a damn, since they are next to the mall and always pretending to be professional. Final word, I did go to BUCKY's TACOMA on the 48th. I did only $70 for inspection (fact only $70, no extra labor's hidden fee that goes up to $175) But the senior mechanic wouldn't be available until next month because of vacation. SO THEY REFUNDED ME $70. Please, support your local store before going to this so-called best service store in Tacoma!!!They are really on a whole different level of Bull-shit!! And I will bring my complain to anywhere I can! Even file a complaint at WA state!
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March 2023 by Nathan Lee
I came here to have my oil problem (that I accidentally caused) fixed, & they were very nice about it as well as friendly & helpful. I requested later that they do some additional things on top of the oil change, & they happily obliged. They then gave me some discounts that I am very grateful for. Ever since I came to lacey in 2019 for university, I've taken my 06 ford escape hybrid here for service. Everything from simple oil changes, to big jobs like when my power steering gave out they have done with a kind heart. They are one of the only shops I trust with servicing my car when others have refused. 20/10 would return.
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March 2023 by ドラゴンエシアン（李恩泽）
I came here to have my oil problem (that I accidentally caused) fixed, & they were very nice about it as well as friendly & helpful. I requested later that they do some additional things on top of the oil change, & they happily obliged. They then gave me some discounts that I am very grateful for. Ever since I came to lacey in 2019 for university, I've taken my 06 ford escape hybrid here for service. Everything from simple oil changes, to big jobs like when my power steering gave out they have done with a kind heart. They are one of the only shops I trust with servicing my car when others have refused. 20/10 would return.
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February 2023 by Cole Boysen
My engine belts started squealing like a pig so I called and they had me in the next morning. Ended up my belt just shifted a little causing it to make noise. He called and told me my belt was fine and reported all the other things I should keep an eye on in the next few months. He could have easily charged me for a new belt and I would know at all. They fixed it and gave me quotes on a few other things like my brakes, headlight assembly (because of moisture in the actual headlight) and they topped off my brake fluid for free. Great communication and customer service. Ill be back next month for brakes.Service: General repairs & maintenance
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February 2023 by elizabeth duran
Have had several services done here. Hands down these guys are the best, everytime! Professional, courteous and steller customer service.Services: Oil change
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February 2023 by Merry Harrill
Went in to have my tires aired, could not get a cap off, the guy at the desk was wonderful, friendly, had a bright smile, he aired my tires and replaced my bad caps, will go back if I need anything, I'd give more than 5 stars if possible!! ( unfortunately I am bad with names ) but he was awesome!
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February 2023 by Kyle Johnson
Super helpful and knowledgeable. I am generally the type of person that doesn't let others touch my vehicle but Courtesy Auto has my trust. They were there every step of the way for my tire install. Wheels were re-coated and when I got the tires installed by Courtesy, they looked just as good as when I dropped them off, which means they treated them with respect. Will definitely use again!Service: Tires
