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November 2023 by A G.
I'm in a very tough, time in my life I needd some medical equipment. When I walked in, a sweet younger gal helped me out and walked me through the process of getting the walker that I needed. She followed up with me and made the best out of the situation. I want to praise Mckenzie the gal who helped and the delivery driver, Greag for helping me out. They are wonderfull members of your team.
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October 2023 by Jan O.
The customer service at the Lacey store is inconsistent. And the new transport wheelchair for sale was almost 150% higher than the exact same wheelchair on Amazon. We believe is businesses making a profit but that seems pretty ridiculous to us. We will not shop there again.
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May 2023 by Tanja Vanhilst
My scooter was damaged thru airline travel. Bellevue healthcare took care of everything. I was gone for 3 months. They had no problem holding on to my scooter and kept me up to date. I called them on Thursday when we were back in town. Scooter was delivered next day at the exact time the delivery was promised. Thank you
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December 2022 by Tara H
I would normally give the Tacoma branch a 5 star rating until today. I had a last minute opportunity to drop off a broken smart drive that I no longer needed because I got other means of assistance, so I wanted to return it. The lady that helped me was very rude in the end. What employees need to understand is the following: you are dealing with people with disabilities, both visible and invisible, and you don’t know who has what, just by looking at them, you need to be respectful, understanding and patient!!! When you ask somebody if they would like to donate it or throw it away and they (customer) ask you the question: Do you guys donate it to places or know of a place to donate because I would like to do that, and as an employee, you come back to a customer very rudely and say that’s not what I asked you. I asked you if you would like to donate it or throw it away? I chose to throw it away in the end because of how rude this person was. I am sorry I didn’t catch her name.
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December 2022 by Kay Lloy
$4000 for mobility scooter—that was June now it’s December and they don’t know me. Talk about a rip off, now a brush off.Don’t even walk in the door!I’m looking for a new scooter!
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September 2022 by N. H.
Observed I was not only customer receiving indifferent attitude. ..no walker wheels in stock? Have to order & wait.
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July 2022 by Ronald Slater
Firm was chosen to supply a cpap machine that was functioning properly, they did not. Firm was unable to supply me with the accessories for the machine. A very disappointing experience.
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June 2022 by Dalilah R.
Excellent service! Easy rental online. They dropped it off at my house. I was shocked. Even better and very convenient! Great scooter!
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March 2022 by Cole B.
I have Medicaid and it was difficult for me to get treatment I needed. I couldn't find any online retailers that would work with my insurance. I sent my RX in to Bellevue Healthcare and they took care of everything for me. All I had to do was wait for the approval and then book my pick-up appointment on their wide open schedule. Very easy. Great customer service and communication.
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March 2022 by Jackie Brightstar
Working with Bellevue has been a blessing! Bellevue is BrightStar Care Home Care preferred partner in the community. They have gone above and beyond when it comes to patient care. They are professional and perform outstanding customer service!
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September 2021 by Kristi Scherer
Amazing stellar customer service and very professionalThey are so compassionate and caring..♡♡♡♡
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August 2021 by Nicholle Blagmon
We needed a Cpap part right away and they really came through for us! It was quick, convenient and the person who took care of us was super helpful. Thank you so much!
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August 2021 by Heidi microulis
I am so impressed on how quickly Bellevue healthcare delivered my mothers bed and concentrator. Dan was very informative and kind and left us feeling prepared to take on the road ahead. Thank you so much for having someone on your team that truly cares about his clients.
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July 2021 by Kelly Thompson
Being from out of town and looking for help getting my mother's brakes adjusted on her walker, I brought it to Bellevue Healthcare in Lacey and Thomas Farmer (branch manager) promptly made them operational, explained how they worked and how they could be easily adjusted in the future if needed. I was so surprised and thankful he did so free of charge! We've rented equipment and bought various supplies from this company back in 2011 and in 2015 when my wife's parents died, surrounded by family at home, so I knew they were a trustworthy provider and that's what led me there today. I highly recommend this company, this store and it's competent and caring employees.
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May 2021 by Stephanie Marcum
We purchased a lift recliner and a number of items from the Lacey branch. We received outstanding service both in the store and from the delivery team. When there were problems with the recliner Bellevue Healthcare went above and beyond to ensure we were cared for promptly and the issue was resolved to our complete satisfaction. They provided outstanding customer care, showed our family compassion, and owned resolving problems that weren’t necessarily their responsibility.
