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February 2024 by Justin Tietje
Heather at the AT&T Lacey Washington store was a tremendous help in helping me understand my bill, adding some things and taking some things off as well as getting me into a new device and a tablet. She was a pleasure to Have done business with And I would hope every employee That works in customer service would follow her lead. The experience was a good one to have in store.
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January 2024 by jade arnold
I came into the store and immediately felt welcome, great customer service. Even got myself a pair of AirPods.
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January 2024 by Brenda Cruz
ryan was super helpful and funny. super helpful
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December 2023 by William Parker
Had a very pleasant experience at the store came in and both heather and Alfonso helped me right away with getting me upgraded to a new phone
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December 2023 by Andrew Hanson
If I could give this store no stars I would! Service is terrible they never know what they are doing, people were in the back of the store and I heard them back there, but nobody came out for like 20 minutes. Always go to the Olympia store location atleast they are smart there and not dumb like this location!
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December 2023 by Deb Lal
I spent 6 hours and 5 visits to add a line for an Orbi. They over sold me and would not make corrections or answer questions. Talked in circles. Horrible experience. They are more concerned about their commission than the customer's needs. Go to another store. Run as fast as you can. AT&T at Tacoma mall is a corporate store and take good care of their customers.
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November 2023 by Kevin White
Outstanding customer service. Heather went above and beyond to help me with a cell phone issue. I will not hesitate to revisit this location. Definitely will recommend to friends and family.
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October 2023 by Deborah Wrolson
Sean G. and Alexis J. are always very polite, knowledgeable and professional. Sean was extremely helpful at my visit. I was trying to understand the charges on my bill. He took his time and explained the bill to me. It was very helpful. Thank you ATT for having staff wanting to help and listen.❤️❤️❤️
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October 2023 by Tiffany F.
The Lacey AT&T store has a priceless asset, and that’s wonderful customer service; Brendan at this location makes it worth the drive! He was so fun, informative and HELPFUL. He approached us quickly and got us out of there in a timely manner, while being polite and down to earth the entire time. If ever we need phone help, we’ll be rushing to that particular place to seek out Brendan’s knowledge
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October 2023 by Jayman Stokes
This store has taken care of me anytime I have had a problem! I think I worked with the manager when I came in and he got me in and out quick also while saving me money, and getting a new phone.
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October 2023 by Deborah Tobeck
Don’t come here! We were completely scammed by Alonzo. We feel deceived and taken advantage and of. We had been with Verizon for over 25 years and were looking to save money. We now pay more than we ever had. We are paying $70 a month more than we were quoted and his quote was including tax. We now pay $40 more a month than we did with Verizon. Why would we ever have left Verizon to pay more with AT&T!!!! So many lies! They also set us up with a business plan and we never ask for a business plan. There was also a 5th phone line added that we didn’t know about. We ask for 4 lines! Worst customer service ever!!! Don’t ever go there!!!! Don’t trust them. If you want AT&T go to a different store.
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October 2023 by William Kilson
If you're not prepared to blindly go with whatever they tell you, go somewhere else. The lack of professionalism and customer service from this store was on full display this evening. The representative couldn't articulate anything and just kept being condescending through our entire encounter. He spent the entire time pushing his agenda instead of truly listening and addressing my concern. I got fed up and left before I did something we both would've regretted. With plenty of options in the area, I would avoid this particular store. We ended up having a great experience in Olympia right after.
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October 2023 by jake tobeck
Ignore the 1 star rating! It wouldn't let me do 0 stars.Deceptive and dishonest. The prices quoted and monthly billing ended up $70 off resulting in us spending $40 more per month than our previous provider. They added a 5th line to our service without our consent, made the account a business account because "it was easier". After multiple efforts to reach Alonso I finally went in to talk with him about my concerns. He blamed state taxing and cellular service taxing structure for the billing differences. After 25 years with Verizon and the promise to save us $$$, we are now stuck paying $40 more per month for the next 3 years with AT&T. DO NOT BRING YOUR BUSINESS TO THIS LOCATION!!!
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October 2023 by Abram
Brendan was nothing but the best help he took care of my needs as well as got me on a plan that helped save me money and get a new phone definitely recommend this store and representative
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September 2023 by Curt V.
They are not an AT&T corporate store. They snuck in added hot spots, insurance and much much more, things we never asked for nor authorized. We had to spend 45 minutes on the phone with AT&T corporate to get it all fixed. AT&T corporate informed us that these "authorized stores" often make false promises and add things to your account that you never authorized. Steer clear from this place.! We were promised a monthly bill of $149 but our bill was a staggering $398..... AT&T corporate now has this issue corrected. I will take my business to the capital mall AT&T location next time.
