-
November 2023 by wil R
I had done a local move with the firm a year ago which went well, so I opted to use them for interstate move beginning in September. The pack and load crew were a clown show. It took them over eight hours to pack and load what the local crew had taken less than three hours to move more items a year earlier. They brought only few tools and had to borrow mine. I had to help on chap unscrew the bolts on a bed frame.At destination as I unpacked, I found that suits / coats had just been thrown into wardrobes, rather than hung. Hats and delicate items had been tossed into the bottom of boxes and crushed beneath heavy items. Trash, such as wads of packing tape, had been thrown into the boxes.At destination, unpack services which we had specifically added were simply not provided by unload team who were unprepared to unpack late on a Friday afternoon.In summary, we paid for a top shelf Mayflower move and in the end we would've been just a well off with a couple of independent guys wuth a truck.
-
October 2023 by Barton Blackorby
I'll be brief but this is the worst moving company I have ever had, and I've moved a lot in the twelve years I've been in the military! Here's a breakdown of the type of service I received.PRICE-Charged $25,448.16 to move 16,000 lbs of household goods from Tacoma, WA to St Louis, MO. That is outrageous! Let that sink in before you give up your information for a "free quote"PACKING-One packer used the bathroom in my house and...I kid you not...pooped on the floor. My 5 year old found it and asked why someone left chocolate on the floor. Just absolutely disgusting and unprofessional-Packers forgot to pack multiple cabinets and had to come back to pack the day of the move-Packers did not put itemized stickers on any furniture or any of the items in the office. This created havoc at the destination as we couldn't get the right inventory count or have numbers in order to file a claim.MOVING-Movers did not listen to me about the entryway to the neighborhood and their truck became stuck. This caused damage to the road and delayed the move.-Movers did not listen to me about the volume/weight of our household goods. My estimate was very accurate as we had just moved 3 years prior and had not bought any significant purchases since then. I told them we needed a full truck but they brought one that was half filled. The remainder had to be shipped by freight-Mover for the freight truck tried to manipulate me into signing documents prior to him doing his job. When I protested he became unprofessional and threw the papers at me.-The driver announced to the crew how much tip I was giving everyone ($10/hr/person in addition to buying them lunch and dinner on both loading days). That's strange and unprofessional. It almost felt like he was trying to wrangle more money from me if the crew wasn't satisfied with it.DELIVERY-At the destination, we found that more items were broken than we have ever had in all of our prior moves. Books were placed upon vases without padding. Appliances were dented due to dropped boxes and no padding. Furniture was covered in scratches because it was moved without protection. The claim is so extensive that I've been putting it off because of how many items I'll have to list.POSITIVE NOTES-Kira (Head Coordinator) is absolutely amazing. She empathized with us and was very responsive to our issues. She remained professional and helpful the entire time. Too bad she has to work for such a bad company. She has a bright future ahead of her in whatever field she chooses to work in!
-
October 2023 by Debra
If you like all your furniture deeply scratched and being charged more than quoted upfront go ahead and use this company.
-
November 2022 by Linda M.
These people were careless with our things and broke things that are irreplaceable. Their packers packed a very dessicated dead mouse in one box that held my husband's shop equipment. Lamp shades damaged. Glass decor pieces they didn't pack properly that were broken and no one sells glass that thin to repair. Then when we were nearly ready to go the negotiations on house we wanted to buy fell thru and Phil was po'd that we had no where to deliver our goods. In the end we left WA the last full week of November still thinking we were good to go for delivery sometime late Dec. In fact, we didn't receive the last of our goods ... we think... until February 15th. I only gave them one star because you can't post a review with no stars.
-
November 2022 by Richard L.
Please save yourself trouble and don't hire this company. We did a move to Arizona and it has been a disaster. Broke our king size bed rail and damaged the headboard beyond repair. Lots of lost and broken items. They sent us stuff that didn't belong to us. We paid over $19000 for their service and have little hope of recovery. They use they Mayflower name but they shouldn't be able to.
-
August 2022 by J.C. Lundberg
Almost uniformly awful military moving proces with this origin servicer.Failed to show without notice on initial packing day then told me at 0930 on second (now only) packing day that they were also loading my stuff away the same day despite scheduled load out being 3 days later.Following this expedited load out, my HHG have been sitting in a warehouse for over a month. They have repeatedly told me and my TSP they will have my possessions ready for hauling on a specific date which passes without that happening.The gentlemen who packed my household goods were very friendly but they can’t save a company that has deprived me of my possessions for weeks and weeks without any honest indication of when they will be able to be on their way to my new residence.
-
July 2022 by Gary P.
If I could rate this company ZERO stars, I would. A clear lack of integrity. They were supposed to deliver our HHG on Monday, never called to let us know that it wasn't going to be delivered. When we finally contacted them later that day, they said it would be delivered the following day. Again, they did not deliver and did not notify -- this happened every single day until it was finally delivered. We had to contact our installation transportation office QA folks to assist in even getting our things. When the shipment finally arrived my almost brand new motorcycle was missing, as well as, a swivel glider chair. The delivery crew (who was actual really nice) told us right away that our motorcycle was not on the truck. Although after much further discussion, they were told by their warehouse not to tell us it was missing and that it had clearly been cut out of our spot in the warehouse and removed. I wasted my entire week of leave waiting for my delivery and now have spent my Friday afternoon, post-delivery, having had to drive to the actual business to talk to the GM and warehouse manager that we're completely incompetent. The Warehouse manager said he thought he noticed Something missing earlier this week - and he thought it was my motorcycle. He wouldn't tell me exactly who he spoke with once he noticed it was missing, nor specific dates. While I sat in the office and waiting for their management to come speak with me, the front desk and warehouse people showed a clear lack of interest in the customer because they were laughing about how a driver was showing up at 3:58 and the warehouse closes at 4, so they wouldn't allow him to pick up until Monday. They clearly do not care about customers and are completely dishonest with everything they say. I will ensure the owner, their parent company (Mayflower), and the TSP are aware of this as well so no other servicemember has to go through this awful experience. Under NO CIRCUMSTANCES should you choose to do business with this company.
-
July 2022 by Tara Lyles
DO NOT use this company for moving or storage of HHG. We have moved countless times with the military and this is the first time I have ever had an issues and felt so disrespected by a moving company. They lied to us about having a truck break down. They finally got us our delivery the next evening at 5:30pm (Friday on a holiday weekend). The crew told us the company overbooked and that is the reason they couldn’t deliver on the originally scheduled day. After them being a day and a half late with the delivery and then to find out they straight up lied to us I was livid. They lost/misplaced key parts of our shipment, thousands of dollars in replacement costs. Since it was such a late deliver no one was in the office for the long holiday weekend. When I did talk to the office staff 4 days later they didn’t care that they lost my belongings and told I HAD to talk to the military liaison who was out. They don’t care about the client, clients time or their belongings. I demanded a supervisor and was denied multiple times. I called their partner company (the ones that drive the trucks) and was eventually told by someone that they would try to look in the warehouse for my belongings but they were just too busy. I have not had any further communications with the company. They do not responds to our Military coordinator until multiple emails have been a sent. Worst movers ever. Military, If you want to keep your HHG request a different company.
-
July 2022 by gary piontek
Hands down the WORST moving company I’ve ever had to work with. This company significantly lacks integrity and is completely incompetent.If you are a military member and get assigned this company, change it IMMEDIATELY. If you are a civilian do not even waste your time, energy, or money.
-
July 2022 by Jennifer E.
We are a military family PCSing from TX to WA. Our items arrived early and we were contacted via our moving coordinator by email that we needed to schedule a delivery date or our items would be held in storage. We informed the coordinator multiple times via email and via voicemails that we could receive our HHGs the 30th of June or the 1st of July. Multiple days pass (as we continue to try to contact them) and no reply. Then we get an email stating they cannot deliver our items anymore and they will be held in storage. Not only can we not get our house hold goods but our original delivery date of the 8th has now been rescheduled to the 11th. Extremely frustrating when your a family with 3 kids and pets and living in your house with NOTHING. The Friday before our delivery rolls around and no on calls to confirm the delivery date. We start to get anxious. Monday the 11th comes and it's about 1030am in the morning and we still haven't heard anything. I call the military moving coordinator and she confirms that they are indeed CONFIRMED to delivery our household goods today and if they don't arrive by noon to call back. Less than an hour later we get an email from our military liaison saying they won't be arriving due to a "truck issue". NO ONE from a&e even tried to contact us. We had the house all ready for the movers to come in and deliver. We moved our schedules around to be available. The quality assurance officer from JBLM shows up around noon and was like "where are your movers?" NO ONE EVEN CONTACTED HIM. So he wasted his precious time driving out to our home and no one was there. He was able to get a hold of A&e who said they will deliver tomorrow (Tuesday July 12th) and will call by 430pm for a time frame... lo and behold... no one ever called us Monday afternoon... I reached out to the quality assurance officer and he called A&E Tuesday morning. Was told they would deliver tomorrow (Wednesday) and gave me their contact info because THIS IS NOT ACCEPTABLE. I called and was told that they have "every intention" of delivering our household goods tomorrow (Wednesday) but can't guarantee. My husbands uniforms are in our household goods! That should have been delivered two weeks ago! And now they can't even give us a delivery date... this is BS. She proceeds to tell me they don't have our phone numbers. You have got to be kidding me. All that information was provided to the moving coordinator and is on paperwork YOU POSSESS! if you can't find it you NEED to contact the military moving coordinator to get it. You cannot expect us to keep clearing our schedule for you to not show up and not contact us about it either. I was promised for a phone call again by 430 today to "see" if they can deliver tomorrow... this company is absolute trash. Stay far away and do not use them. All I can say is that all our stuff better be there and nothing better be damaged because this is insane. Horrible. (Noting to say: I have never ever written a negative review for anyone. But I feel like people need to be warned about this company and how horrible our experience has been. Who knows when we will actually get our stuff?) Update: we aren't getting our things today (Wednesday) either... spoke with another coordinator who couldn't give me a new date and gave me the same excuses. They have held our stuff since end of June despite multiple requests for delivery. Only to be No showed every time we were promised delivery. We move all the time, we understand how things work and we are VERY patient people, but we have been completely taken advantage of...We are one step away from filing a police report for theft....
-
July 2022 by Robert S.
A&E Relocation Services did an excellent job with knowledgeable crew members who were on-time, efficient, and pleasant. It was a small move but essential and A&E did the job at a fair price. Will call again if I need moving service.
-
July 2022 by Makeda
If the military scheduled them to be your movers pick choose a different carrier. They lied about being unable to remove my tv from the wall( they pretended as if they tried), so my friend came over removed the tv from the wall and proceeded to ask the driver if he could load it with the rest of my belongings. Initially their issue was they don’t want to be liable for damage if they take it off the wall and something happens to it. Hence why I asked someone to come remove it so they could pack it. The driver told my friend that there’s no more space on the truck for my TV even though I had declared my TV as a high value item that is going to be shipped on the pre inspection. While I was making my way downstairs to ask him what the issue was he drove off.
-
June 2022 by Richard J.
They lost all the information I gave them and did not get back to me, they refused to let me speak to a supervisor about this, they were terrible
-
May 2022 by Amiram Hayardeny
Disclaimer: this review had a clear 5 star review from us in July 2021, when they moved us from the Seattle area to a southern city. The experience was great. But when I booked them to move my daughter back north, the experience was less than average at best. They didn't show up on the scheduled day (a scheduling faux pas), broke some dishes, and left the premises with several items still in the truck. Disappointment. Rating reduced from a five star experience to a three (average between 5 and 1). I hope we don't have to move again, but if we do, A & E Relocation Services will not be there. Sorry guys. Family is everything to me.A & E Relocation Services did a great job for us. I would recommend them to anyone who is considering relocation. As a family that relocated a dozen times, I can testify that this was the best moving experience we have ever had.Starting with their agent who came to my home and put together an estimate. He was precise, took good measurements of what we had, and submitted an honest and comprehensive estimate. Since we asked for a complete door-to-door, meaning taking apart everything, fully packing the entire house, loading it, and unloading it, then putting together everything that needed installation, it was a complicated job. But the estimate was fair.Just to put things in perspective, I asked another company for the exact same thing, and they indeed came in lower. But when I asked for a few boxes to pack delicate stuff, they said it was extra, another person for packing was extra, and the bottom line came in a lot more expensive than A&E.When the day arrived, A&E showed up on time, and by the end of the day the entire house (three stories, fully packed) was packed into boxes and taken apart.the next day, another team showed up with two trucks, and by the end of the day, everything was on the two trucks heading to our destination.On the third and final day, the same team arrived with the two trucks, and by the end of the day we had the skeleton of a house: all beds installed in place, all appliances in place and working, boxes sorted by name found themselves in the correct destination.Every single person on the two teams was nice, personable, courteous, and careful with our stuff. A week after that they came again to collect the boxes and papers.And guess what, we came in under estimate, and were charged much less than anticipated. That in itself was a new experience for me. I was never charged under estimate.Kudos to A&E Relocation Services, personally to Jim, Junior, and the Hawaiian Team. It was a pleasure working with you!
-
April 2022 by James Geluso
I hope to never use them again, because I hope to never move again. If I do need to move again, I’ll call them. I’ve used them three times for in-town moves. They are friendly and efficient. What more could you want?
