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August 2024 by jacobi liauo
Really bad communication and service
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July 2024 by Ryan Hites
Avoid this place. The other local stores are far better.
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June 2024 by Kodi Kash
The dude was extremely slow not helpful and had an attitude because he was there by himself. UPS also sent me a door tag to pick up my items but haven't brought it to this location to drop off my items. Waste of my time. Don't use UPS. Use FedEx
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May 2024 by Danielle Arduino Piecyk
Whomever you got working there right now (5pm), that lady shouldn’t be working customer service. I simply waited in line for my turn for 5 minutes before she snapped at me telling me she won’t have my package until tmrw. Although they attempted delivery at 930am. Nothing on my notice says to come next day. She was very short and rude for no reason, there was no one behind me.
Then there is the truck driver (Ryan 2006) loading up his truck in a spot next to me blocking traffic from the busy mall traffic to my right from seeing me pull out. So it’s safer for me to wait until he leaves to back out.
Terrible customer service everywhere you look here. And I wouldn’t say he’s being gentle with the packages either.
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April 2024 by Ray Borbon
I've always had a friendly, helpful experience from this place.
Normally I can get in and out in a few minutes. This can depend on timing.
I've shipped many items from here without a problem.
I've made a couple of very easy Amazon returns as well.
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April 2024 by Ronald Keller
30 min wait because two people need notary services at the same time? Please just have two lines: one clerk can help with notary queries and the other can help with normal package services that everyone else is here for.
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March 2024 by Michael Rith
I actually love coming to my local UPS store. Great service and whenever I have a shipping need, they always take care of me with grace and ease. Staff is extremely friendly; especially Jeff. Would highly recommend.
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March 2024 by Steven Silva
I love this location. Staff is super friendly. Great customer service and a friendly vibe
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March 2024 by Amy Nguyen
First time coming to this location, since I usually go to the one at Crossroads, but I was pleasantly surprised and happy with the amount of customer service I was provided at this location. I didn’t catch their names, but two gentlemen helped me swiftly return my 5 Amazon packages. I was in and out within 5 minutes! Super helpful. Will definitely be coming back.
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March 2024 by Jivko Dobrev
I only wish there was less than one star, probably even negative. This is the WORST UPS store that's ever been. It's convenient location for a very large area attracts a lot of customers. Unfortunately the service is beyond bad.Today I went to drop an Amazon return package. Ahead of me was an elderly couple with a couple of packages to ship. There was a single sales person in the store - apparently totally incompetent, slow and chatty. She puttered helplessly with the packages. I waited for 20 min and there was no end in sight so I picked up my heavy package and left. I went to the UPS store on 20th st and there was 4-5 people line with a single sales person - however the guy was so fast and efficient that my wait time was no longer than 2 minutes.Avoid this UPS store, it's a shame for the service.
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March 2024 by Tia Cusick
This store has the worst customer service of any store I’ve ever been to. The sales people are unhelpful and unwilling to work with their clients. The UPS driver sent my package to the wrong location for pick up and these people at the store had way to make it right and no plan for when this happens. Go to the store on Redmond Way. Much better customer service
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February 2024 by Shraddha Nayak
Worst ups attendant works here , the attendant there took a passport picture I highlighted that the way shoulder is completely missing looks incorrect after pushing back a bit he readjusted the pic without my confirmation took a print out as well with more shoulder, I was disappointed with both pictures but decided to go with later considering his pushy behavior. Then I had to inquire on the fastest mode of transfer for which I paid over 60 dollars for next morning delivery, here too he was hurrying me saying this guy is going to take it you have to hurry up,my question to that idiot is when u are taking 60$ you have told me that it will reach by tomorrow, so if not this guy with some other delivery guy u shud still deliver my package on that time it's your service I cannot ask me to hurry up I am sending imp documents I have to confirm
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December 2023 by Richard Hughes
Local, useful, go lad it's there, just wish things moved about faster sometimes
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December 2023 by Sandi Fortun
Jeff, Joshua, and Zephyr are awesome! They’re always helpful, friendly and have a great attitude with a smile! Love this UPS Bridle Trails store! Thank you!
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December 2023 by Jay Boulton
They have awesome employees, BUT, it would be really cool if they had different types of cute stamps and postcard stamps.Like, cutsie puppy, kitty, and/or cool animal or more colorful stamps would probably be pretty popular.Also, postcard stamps would be nice, too.
