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March 2024 by Allison S.
Charged me for 100 extra miles that I did not drive when I dropped off my truck. App pickup process errored multiple times and took and extra half an hour, then their system was down when I dropped off to this location. I was not told about the extra charge and they added my digital signature to a form without my consent. Definitely will not use Uhaul going forward
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June 2023 by Stephen W.
Unbelievably poor service. Booked tow hitch install online, then received a voicemail that they don't do my model there. Why then can you book online? Then I called back today to find my appointment had been cancelled and they don't do European cars during the summer. Really poor service, most unhelpful.
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May 2023 by Samantha M.
The office/store always smells like cigarette smoke which makes the experience a bit worse. The equipment was phenomenal though! It's very rare that I rent a truck that's this clean and modern and such. Truck drove and handled like a dream! The stairs built into the backside of the bed were very helpful for getting in and out of the bed. The self return site was NOT very user friendly. The picture taking and odometer entry verification sections were the least user friendly parts. At first the odometer kept including the placeholder zeros which initially charged me for driving 3,760 miles instead of the 78 I actually drove... Tip: if this happens to you, ignore the zeros and enter your odometer reading then move the cursor to just behind the last zeros and then you can finally delete them and be billed correctly! Pricing varies WILDLY within a hyper-local area! Kirkland Way Storage was $57.95 for 24 hts where as Kirkland U-Haul a mile up the road was nearly 50% cheaper!!! at $31.95! That's absurd! I only accidentally discovered this when I clicked the wrong location to restart my reservation online.
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February 2023 by John R.
Propane ripoff! Their pricing is outrageous. It was $30 for 4 gallons. Look elsewhere if you need to fill anything bigger than a Coleman stove.
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February 2023 by John C. H.
PRICE GOUGING with-out a posted price! Wow. This is about the propane gas service. It used to be the go-to spot to fill propane tanks and was less expensive to refill than to do a 'tank exchange.' Sunday - I found that the price per gallon is 3x higher here than the national average! At $6.15 per gallon!!! (national average is in the $2 range) AFTER I had already filled, two tanks I had total sticker shock and price gouging at $64 to fill two 5 gallon tanks! One can exchange tanks with Blue Rhino for LESS - faster / easier. SKIP THIS U-HAUL LOCATION - THEY ARE PRICE GOUGING ON EVERY LITTLE ITEM.
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October 2022 by Christine C.
They were incredibly nice and helpful. Which made my last minute move so much easier!
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August 2022 by Jake S.
Love this spot, extremely busy as they are one of the top centers in Uhaul. Knowledgeable employees and a solid hitch install crew.
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July 2022 by Donovan L.
This is a small location, and the crew often seems short staffed, but I've been impressed on two seperate occasions with the service prepping my Outback to tow! The crew (Tristan, and others) flagged some mistakes I had made, helped install new hitch balls, tested my lights, etc. Can't beat the location!
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May 2022 by Nate N.
Don't use U-Haul: reservations are "preference". I made a reservation 2 months in advance and 1.5 days before my move date, they called me to say there were no trucks in the Seattle area and I had to drive 120+ miles to pick one up. This is fair game according to their policies and they refuse to provide fair compensation. Calling 1.5 days before the move date is downright predatory. A good faith approach would have been to tell me at least a month in advance, if not prevent the reservation altogether. This isn't even an exceptional scenario - they take advantage of their customers like this all the time. It's built into their policy.
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February 2022 by Jade W.
Wow this location has two stars. Not even surprised. I had the most awful experience today. The guy was super rude to me when I went to pick up my online order. I asked him to please put my boxes in the trunk since they were too heavy for me to pick up myself. He ignored me and left them at the door. I had to go to the back door to call him to come back to put them in my trunk. He begrudgingly did so, with attitude. This wasn't the first time I tried buying packing stuff form this location and been met with terrible service. They also have inventory issues. Last week I purchased a bunch of boxes from online and showed up to find that they didn't have any of it in stock. Had to get a refund.
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January 2022 by Jennie K.
Their odometer is inflated by as much as 100%. We were charged double the miles than what my husband tracked on his smartphone.
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December 2021 by Caleb M.
We've rented U-Hauls from this place twice now and it has been a pleasant experience each time. The location is adequately staffed, the vehicles are easy to get in and out of the lot, the owner takes care to tell you where you can and cannot leave your car, etc. Prices are standard set by U-Haul and they will take reservations via the phone (which is great as the website availability is sometimes inaccurate). Admittedly your mileage may vary at this location it seems, our two visits here have been first class.
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September 2021 by Myles C.
I set an appt on the phone just to get there for them to tell me that the call center requested the wrong part for my car. They also told me that my appt time and service time were " unrealistic to meet " even though they were the ones who picked the date and time.
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September 2021 by Greg H.
If your looking for propane, find another place, but if you go here check your receipt before leaving. Just had a really bad experience at this location. Extremely rude employee told me he could not fill 3 of my 7 tanks because he did not have an adapter. The three tanks are large 20 gallon tanks. All the tanks had the same valves and he did not even look at the valves before repeatedly telling me it would not work. He really did not like it when I was correct and he had to fill the large tanks. Then he tried to charge me for several extra gallons of propane. There is a meter on the propane filling station so I verified he had overcharged me and asked for a refund. He was so rude when I asked him for a refund I asked another employee what's with this guys attitude? The employee had the gal to say, now you're going to question my work ethic. Interesting for a guy who just tried to steal from me and who huffed and puffed when I asked for a refund. Maybe they round up for all their propane sales and I just caught it. When the manager, and what appears to be the owner of this location, came out, he did about as much grumbling because their system can't refund propane. He literally threw cash on the counter in front of me and said here take this, because this will take a week to sort out. No apology for overcharging me and not even the decency to hand me the cash directly. I didn't even know how much cash he threw down. He had not witnessed any of the interaction with this employee. I followed the manager out and confronted him about my experience and his extremely rude employee. After complaining about how hard it is to find good help these days, I said "maybe this employee should not work with the public". His response was "Well - I did not raise him". That's the tone set for this business by the Owner/manager. I would recommend looking for a different location if you need propane or other services U-Haul provides.
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August 2021 by Shoshanna T.
This place is my favorite u-haul, and I've been to a bunch (I've moved too many times). Anyway, the workers are friendly and helpful, and seem like they have a good sense of humor. This is impressive considering the number of stressed out customers they have to handle. As someone who has worked in customer service, stressed out customers can be mean as heck. I can only imagine what serving people in the midst of the chaos of moving would be like. Go here, they will take care of you, and for gods sake be kind lol