“This location was extremely helpful. They were able to fix all the other problems at the Redmond location created.Only thing I would recommend is making sure you reach out to your customers via a telephone call if you guys are going to change any reservations, trucks, locations or anything. Not to send out automated text messages for matters like that.”
“The office/store always smells like cigarette smoke which makes the experience a bit worse. The equipment was phenomenal though! It's very rare that I rent a truck that's this clean and modern and such. Truck drove and handled like a dream! The stairs built into the backside of the bed were very helpful for getting in and out of the bed. The self return site was NOT very user friendly. The picture taking and odometer entry verification sections were the least user friendly parts. At first the odometer kept including the placeholder zeros which initially charged me for driving 3,760 miles instead of the 78 I actually drove... Tip: if this happens to you, ignore the zeros and enter your odometer reading then move the cursor to just behind the last zeros and then you can finally delete them and be billed correctly! Pricing varies WILDLY within a hyper-local area! Kirkland Way Storage was $57.95 for 24 hts where as Kirkland U-Haul a mile up the road was nearly 50% cheaper!!! at $31.95! That's absurd! I only accidentally discovered this when I clicked the wrong location to restart my reservation online.”
“The office/store always smells like cigarette smoke which makes the experience a bit worse. The equipment was phenomenal though! It's very rare that I rent a truck that's this clean and modern and such. Truck drove and handled like a dream! The stairs built into the backside of the bed were very helpful for getting in and out of the bed. The self return site was NOT very user friendly. The picture taking and odometer entry verification sections were the least user friendly parts. At first the odometer kept including the placeholder zeros which initially charged me for driving 3,760 miles instead of the 78 I actually drove... Tip: if this happens to you, ignore the zeros and enter your odometer reading then move the cursor to just behind the last zeros and then you can finally delete them and be billed correctly! Pricing varies WILDLY within a hyper-local area! Kirkland Way Storage was $57.95 for 24 hts where as Kirkland U-Haul a mile up the road was nearly 50% cheaper!!! at $31.95! That's absurd! I only accidentally discovered this when I clicked the wrong location to restart my reservation online.”
“The office/store always smells like cigarette smoke which makes the experience a bit worse. The equipment was phenomenal though! It's very rare that I rent a truck that's this clean and modern and such. Truck drove and handled like a dream! The stairs built into the backside of the bed were very helpful for getting in and out of the bed. The self return site was NOT very user friendly. The picture taking and odometer entry verification sections were the least user friendly parts. At first the odometer kept including the placeholder zeros which initially charged me for driving 3,760 miles instead of the 78 I actually drove... Tip: if this happens to you, ignore the zeros and enter your odometer reading then move the cursor to just behind the last zeros and then you can finally delete them and be billed correctly! Pricing varies WILDLY within a hyper-local area! Kirkland Way Storage was $57.95 for 24 hts where as Kirkland U-Haul a mile up the road was nearly 50% cheaper!!! at $31.95! That's absurd! I only accidentally discovered this when I clicked the wrong location to restart my reservation online.”
“Shana, the general manager, is amazing! She really went out of her way to help us, even though it was for another U-Haul location. Fine job Shana!
Another 5 stars ⭐️⭐️⭐️⭐️⭐️
For GM Shana. Again today she went above and beyond to assist us. Thank you so much Shana - you rock!!”
“Kirkland Way Storage is very well-run, clean, safe and secure, and Jodi in the office is awesome. She goes out of her way to help in any way she can. Highly recommended!”