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November 2024 by Frances Eckrich
Very clean and neat store, which is not easy for a makeup store with testers. Staff is always helpful and friendly, even when they're really busy. Whenever I ask for something specific they know exactly where it is. Good selection of brands I like
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November 2024 by Sharan Anil Kumar
I personally like this location over the Bellevue sq one, Bellevue is super crowded sometimes while this Kirkland location is great to try out and purchase items with ease. Our stylist Meena was amazing, she helped us pick Merit perfume - absolutely love the fragrance and patiently answered questions, helped us with the checkout from her phone while the checkout queue was long! Highly recommend speaking with stylists at this store they are very personable, welcoming and make sure you choose the right product that suits you!
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November 2024 by Kenneth Jones
Clean and well kept. Staff are friendly.
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October 2024 by Shania Ramni
I went to the store to get my birthday gift and it was later than a month and naturally they declined. So I tried getting the gift I want with my boyfriend's account who was present in the store with me, he also has an active account that he uses to make purchases for me. The lady at the checkout started being so weirdly suspicious like it was a huge deal getting a birthday gift or something. She left other customers mid check out to verify the birthday 3 times, one of the other employees who was helping me out subtly tried to make me say the birthday ( she was trying to verbally confirm that what I said matched with the account) . I felt so weirded out, I just took my gift and left without purchasing anything. I then took my business to the Bellevue store, the staff there is excellent, it took me meeting these people to realise this.
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September 2024 by RSVPD Birthday
The employees at this location are so snotty—-I understand their job pays minimum but Sephora still pay you to do your job and if you think customers are annoying, then level up yourself and go to school! This girl standing by the front door does nothing but stand there without saying a thing but gives you a snotty look. C’mon Im sure Sephora did not give you that job for their money to pay you….
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August 2024 by Nichy Brown
I love location because it's a stand alone and not as bougie and stuck up as the one in Bellevue, and not as ghetto as the one inside Khol's.
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July 2024 by Anna Nikitina
Thank you for finding the perfect hand cream for me. It works in different climates, today I’m in California, but I specifically went to Sephora to buy myself the same cream again
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July 2024 by Дмитрий Паршаков
Terrible store with unprofessional cashiers. We bought a gift card for 50 dollars, in the end the cashier took the money, but the balance on the card was 0! There are all the supporting documents, a receipt and a bank statement that the payment went through, but the money just disappeared from the gift card!
No one from Sephora wanted to help us solve this problem (we spent 40 minutes in the store, and then 30 minutes on the calls with customer service with zero result), so finally tricky cashier just stole our money!
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June 2024 by Melody Day
Great store with lots of awesome brands and deals. There was a pack of approximately 12 year Olds about 10 strong running through the store causing chaos and misusing the testers of many items making them unusable. This is in no way the fault of the store but I wish corporate would enable the employees to do something about this internet trend/problem
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June 2024 by Gwendolyn Stickney
Thank you Meena for helping me find what I need. The specific brand I was looking for wasn't in stock so she helped me find one that fulfilled my need. I'm not very good at picking foundation so she helped pick the right one for my skin. It all came together great.
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June 2024 by strawberry shortcake
Very sweet employee who helped me after a minute of just searching around and quick cashier who helped me with my points?
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May 2024 by Brad Kosar
Well stocked store with a great selection of brands. Friendly staff and great selection of Dyson products.
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May 2024 by David smith
Very friendly and helpful staff, a good selection of items and convenient location. Would love to see a wider selection of men's fragrances though ?
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May 2024 by Emma Russu
If I could give this place lower than one star, I would. Me and my friends came in and everybody gave us attitudes. They were all disrespectful and no one said welcome in or how may I help you! But they went to everyone else that was in the store and was gladly helping them out. My sister went to go check out her product and there was two cashiers at the stand doing absolutely nothing. They didn’t bother approaching her. She had to come to them first and say she would like to buy this. And then my other friend went to go get her eyebrows waxed and the lady that was doing her told me and my sister to go away because she needed space. All we wanted to do was watch her get her eyebrows waxed and she told us to leave and come back later because she was getting ready. And once we would come back, she would turn around and give us a dirty look, and then roll her eyes. Like ma’am, what is your issue? Worst Sephora ever!!
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May 2024 by Soap Box
Came to do some birthday shopping, and Elisa kept following me around. My friend and I were the only brown people there, and it made me feel very racially discriminated against since the attention was on us instead of helping the other customers there. We asked her to stop following us and she wouldn't leave us alone. I left with a bad taste in my mouth, I just wanted to enjoy a day out.
