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September 2023 by Google user
Every time I've called they tell me they don't have someone capable to refill a propane tank. Gas attendants manage. You'd think they would train their employees on such a simple task or just stop advertising that you refill propane.
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June 2023 by Stephen W.
Unbelievably poor service. Booked tow hitch install online, then received a voicemail that they don't do my model there. Why then can you book online? Then I called back today to find my appointment had been cancelled and they don't do European cars during the summer. Really poor service, most unhelpful.
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May 2023 by Samantha M.
The office/store always smells like cigarette smoke which makes the experience a bit worse. The equipment was phenomenal though! It's very rare that I rent a truck that's this clean and modern and such. Truck drove and handled like a dream! The stairs built into the backside of the bed were very helpful for getting in and out of the bed. The self return site was NOT very user friendly. The picture taking and odometer entry verification sections were the least user friendly parts. At first the odometer kept including the placeholder zeros which initially charged me for driving 3,760 miles instead of the 78 I actually drove... Tip: if this happens to you, ignore the zeros and enter your odometer reading then move the cursor to just behind the last zeros and then you can finally delete them and be billed correctly! Pricing varies WILDLY within a hyper-local area! Kirkland Way Storage was $57.95 for 24 hts where as Kirkland U-Haul a mile up the road was nearly 50% cheaper!!! at $31.95! That's absurd! I only accidentally discovered this when I clicked the wrong location to restart my reservation online.
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February 2023 by John R.
Propane ripoff! Their pricing is outrageous. It was $30 for 4 gallons. Look elsewhere if you need to fill anything bigger than a Coleman stove.
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February 2023 by John C. H.
PRICE GOUGING with-out a posted price! Wow. This is about the propane gas service. It used to be the go-to spot to fill propane tanks and was less expensive to refill than to do a 'tank exchange.' Sunday - I found that the price per gallon is 3x higher here than the national average! At $6.15 per gallon!!! (national average is in the $2 range) AFTER I had already filled, two tanks I had total sticker shock and price gouging at $64 to fill two 5 gallon tanks! One can exchange tanks with Blue Rhino for LESS - faster / easier. SKIP THIS U-HAUL LOCATION - THEY ARE PRICE GOUGING ON EVERY LITTLE ITEM.
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October 2022 by Christine C.
They were incredibly nice and helpful. Which made my last minute move so much easier!
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August 2022 by Jake S.
Love this spot, extremely busy as they are one of the top centers in Uhaul. Knowledgeable employees and a solid hitch install crew.
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July 2022 by Donovan L.
This is a small location, and the crew often seems short staffed, but I've been impressed on two seperate occasions with the service prepping my Outback to tow! The crew (Tristan, and others) flagged some mistakes I had made, helped install new hitch balls, tested my lights, etc. Can't beat the location!
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May 2022 by Nate N.
Don't use U-Haul: reservations are "preference". I made a reservation 2 months in advance and 1.5 days before my move date, they called me to say there were no trucks in the Seattle area and I had to drive 120+ miles to pick one up. This is fair game according to their policies and they refuse to provide fair compensation. Calling 1.5 days before the move date is downright predatory. A good faith approach would have been to tell me at least a month in advance, if not prevent the reservation altogether. This isn't even an exceptional scenario - they take advantage of their customers like this all the time. It's built into their policy.
