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February 2024 by Rafael Reyes
Very kind people who serve, even if they don't know English, they try to understand.
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December 2023 by Kamel Shikh
Friendly helpful employees. Good location. Lots of selections
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November 2023 by Craig Simpson
They helped me get the code from my car that was causing a check engine light warning. They also provided a printout I was able to go to my dealership with.
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November 2023 by Güneş GÜLLER
nice and friendly staff. they find and make us to be sure for the bulb we need. thank you
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November 2023 by Andy
Clean store, great employees, good selection. Typical O'Reilly products
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September 2023 by Kyle Jacob Grant
Horrible customer service, everyone working there just ignored me....... I will never go to this O'Reilly autoparts store ever again!
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August 2023 by J. T.
Went to O'Reilly to buy an air filter for my car AC. They helped replaced it onsite. Excellent service, thank you.
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August 2023 by Erica Sugatan
Not impressed I went here because I needed help with my blinker light as it went out. I couldn’t understand the guy but told him I needed help to find the part and install it. He was able to find the part, sold it to me, but then said “have a good day” and left to go in the back to drink his coffee. The other person was busy helping someone but didn’t acknowledge me or even go grab the guy to help me. So now I have a part and have no idea how to install it. I read the reviews that they were helpful with that, but apprently not. Not good customer service. Even if he couldn’t help me install it, he could have said he couldn’t, but he said “maybe, maybe not”
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August 2023 by Erica S.
Not impressed I went here because I needed help with my blinker light as it went out. I couldn't understand the guy but told him I needed help to find the part and install it. He was able to find the part, sold it to me, but then said "have a good day" and left to go in the back to drink his coffee. The other person was busy helping someone but didn't acknowledge me or even go grab the guy to help me. So now I have a part and have no idea how to install it. I read the reviews that they were helpful with that, but apprently not. Not good customer service. Even if he couldn't help me install it, he could have said he couldn't, but he said "maybe, maybe not"
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August 2023 by Daniel R.
The assistant manager at this store, an older white guy, is the most unfriendly person I have met in some time. I went in to buy a fuel additive, picked it up and went to the cash register at which he was standing. He didn't acknowledge my presence, and continued to work at something. His co-worker was standing at the other register, staring straight ahead and didn't say anything. After about a minute of silence, I moved over to that register and that guy rang up my purchase. This is the second of two times that I have been in this store that the older white guy was rude. If you are going to go to O'Reilly, there is another store in Totem Lake. Go there.
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July 2023 by cynthia rosales
Michael was very helpful with replacing our brake light bulbs. We needed multiple sizes for the entire brake, reverse and signal lights.So happy we stopped at your Kirkland store!
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July 2023 by Elijah Lawson
To keep a long story short, Craig is a great guy who helped me out when I really needed it. Big thanks to him and this O’Reilly’s store!
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May 2023 by jennifer pineda
Michael and Kyle are the best! They're always willing to go above and beyond! :)
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January 2023 by andrew bennett
Went there for some headlights nice people working there this time last time i went there it looked like the guy that was helping me was really stoned
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December 2022 by Harrison J.
Been to this store a few times now. Service is prompt, employees were honest about the differences between batteries, and my check engine light was fixed faster than I could think about it.
