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November 2024 by Jhairon “Kid” Lopez
This place will only take your money no good. At all
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November 2024 by Allen Summer
They don’t disclose their $265 per day storage fee, and rob you when you pick up your car. Storage days account even if they don’t start inspecting or working on the car. AVOID
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September 2024 by Adam
I brought my beautiful $100k car to this shop at the recommendation of my dealership to have a piece on my bumper cover replaced. It was an easy enough job, but they botched the repair (see attached pics) and denied any wrongdoing. On the bumper cover, under the trim piece they replaced, there was some kind of white flakiness. It looks like it might be glue or clear coat or possibly damage to the bumper cover plastic itself. I haven't found out what it is yet because they refused to make it right. There are also some scratches on the bumper cover next to one of the headlamps. They gave me half the old trim piece back (sawed in half) and showed me a pic of my bumper cover before their work that just showed a white reflection in the affected area. These "exhibits" were their proof of no wrongdoing. If you're going to lie to my face, at least be good at it. I will be taking them to court per my lawyer's recommendation.
I had other problems besides this.
They used the wrong/generic fasteners but charged me for OEM parts. For those who are unfamiliar, OEM fasteners are very expensive. For my car, some pop rivets cost upwards of $15 each. This job called for the replacement of many of them. I found a pop rivet under the hood that appeared to have fallen out because it wasn't installed correctly. There are gouge marks nearly everywhere where they had to remove fasteners. And the thing that really pissed me off was the giant glob of hardened body filler they left on the door sill. When I told one of the ladies who works there (Bedina), she said (with a foul attitude) my car was like that when I brought it in. Really? I brought my $100k car into you with body filler stuck on it? Give me a break. They reluctantly "cleaned" it off, leaving behind a white stain and scratches that my detailer was fortunately able to remove.
I will be having a body shop that my lawyer works with address the issues above and document any other hidden problems or damages.
I'm astounded that Collision Masters are ok with such shoddy workmanship, especially on such an expensive car, and treating their customers like absolute dirt when there is a problem. If a customer has a valid complaint about your work, you do not give them attitude, or instantly deny any and all wrongdoing. You listen, be polite, and take accountability. I was very patient and polite throughout the whole ordeal, but they couldn't even extend the same courtesy.
I will be sharing this experience with the general manager of my dealership so no one else has to waste their time or money here.
See you in court, CM.
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June 2024 by Lucas Schroeder
Nice people and good service.
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May 2024 by Ryan Gowans
Fantastic service and they did a great job.
It's also really hard to find body shops that works on the high roof transits.
I really appreciate how hard they worked to get my work vehicle back to me. I know it must not be easy for them dealing with insurance companies but they did a great job of informing me on the progress and when I could expect my vehicle back.
I would not hesitate in bringing another vehicle to Collision Masters in the future.
Thank you. Ryan (Rhino Construction)
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March 2024 by Cindy C.
Sure, maybe they do great work, but when you call and try to get answers about the little things like overnight security and temporary storage of the vehicle while it's pending parts Steve refuses to answer your questions. I would NEVER entrust this company to repair my car. They won't even provide the simple answers to your questions.
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March 2024 by Braden Condie
Was suggested here by Hyundai of Kirkland, to fix my Elantra's busted ignition after a breakin. Had a call with their receptionist (Vedina?). She gave me this rundown "This is how things are going to be":1. If my car is totaled, or if I pick it up before it is fully repaired, they will retroactively charge me storage fees for every day it was kept there.2. They do not know when they can start repairs.3. They do not know when they can even do the estimate.4. They will NOT tell me the daily cost of storage fees until the bill is sent out.So already red flag policy, give the customer nothing that could use to make an informed decision. And when you look at all the recent low reviews, they are all centered around this flawed policy. They take months to even run an estimate, then effectively hold your car hostage as you have to decide between paying what their newly generated estimate says for repairs, vs paying thousands a month in storage fees just to get your car back in the same condition. By that point, what motivation do they have to give you a realistic cost estimate?My insurance obviously refused to even tow there with all the missing info. I reached out again to Collision Masters to say I needed more info, and the receptionist had a meltdown. Genuinely shouting into the phone that I need to 'be a man' with my insurance and force them to agree (to undetermined storage fees and no start date). I was done and said I will figure it out with my insurance. Her parting words were "You can go try other repair shops, they are ALL 3-months wait minimum. We're the only option." I had such a short interaction with this company but it was so memorably bad I had to leave a review. No idea what they're doing.Next day I took my car to Michael's Auto in Redmond instead. This place was no charge for storage, gave me an estimate in 2 days, worked with my insurance to adjust to their new estimate, immediately ordered all parts directly from Hyundai, and had the car fixed in less than 2 weeks.
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March 2024 by Brad Henry
Held my car hostage for a year and 2 months. rude customer service. unprofessional. they work with dealerships, and they prioritize them first. no integrity whatsoever. If you take your care in make sure you ask for time of repair and have it in writing otherwise Goodluck getting your car back anytime soon. They didn't allow my insurance adjuster to go on the property which was kind of shady for a shop.
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February 2024 by Lauren Weaver
I was recommended to come here from ford. I found them to be fast, reliable, and kept me up to date with my repair status. Travis who cleaned my vehicle at the end did such a great job. Thank you collision masters team!
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February 2024 by David Stickley
This business has integrity and cares about customers. Most satisfied and happy customers never post outstanding comments. But the angry and unhappy customers do complain more unfortunately. I recently interacted with the business and the manager gave me wonderful encouragement and advice on how to repair my vehicle. Thanks Collision Masters and CarStar in Edmonds!
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November 2023 by Drew Y.
Scraped my Subaru on a pole real bad. Dropped it off here, couple weeks later. Looks like new. Didn't expect this but they detailed the inside really well also. Shoutout Steve and the collision masters team.
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November 2023 by Armando S
If you’re thinking of taking your car to Collision Masters, read this first and avoid any disappointment.
When we had a small fender bender, our dealership recommended I take our car to Collision Masters. We didn't have rental coverage with our insurance but we figured a two weeks rental would be plenty of time before our car would be ready. We dropped our car off and they said they will give an estimate once the have the car on the lift. I called after a week, and there was no update. I called 5 days later, and still no update. By then we were reaching the end of our rental, which we were paying out of pocket and began to realize this was not going to happen for us. We drove down down and to our amazement and relief they had not touched the car in two weeks. We got our car back and found another shop to take our car for repair.
My impression is that Collision Masters is not set up for individual, walk-in repair jobs. They mainly service dealerships and other car companies with no time restraints and priority for repair goes to them. Unless you can get an in-writing guarantee of delivery date, I would not recommend using Collision Masters. They guy we spoke with was nice enough and understanding but their business model is not set up to serve individuals. At the end of the day we lost two weeks and paid $500 for a rental car we didn't need. I'm sure they do a good work, but I can't attest to it. Save yourself the hassle, find another shop and make sure you get a completion date in writing.
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November 2023 by Troy McKee
Great service, reasonable prices, and great work.
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November 2023 by Robert Ramirez
Very kind and understanding looking forward to continue working with them.
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September 2023 by Isaiah P.
welcome to collision masters 2023 edition where customers satisfaction is NOT a priority not only has the office been slacking in paperwork. it seems people that work there think it's okay to slander and to ruin collision master reputation . sad that time, definitely weighs on peoples skill and People skills. but hey I'm optimistic maybe everyone at that establishment Is having a bad decad. They will bounce back.... (sarcasm) highly don't recommend going here unless you want to wait forever for your car to be fixed and to be given every excuse imaginable.
