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June 2024 by Roy Oosting
We were helped by Bernadette and she was absolutely lovely. We had a great conversion, she helped us out perfectly and we left the bank with a big smile on our face.
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March 2024 by Soroush Ghorashi
I opened a joint account with my mother, provided all the required documents, although we had to re-visit the branch a bunch of times, as the banker helping us was clearly not trained to open an account. About a month later (during holidays) I received a letter in mail from Chase that they wanted us to submit (not re-submit) ID for my mother, unfortunately I saw the letter late (due to holidays) and they shut down the Joint account, even though I was the primary holder (existing chase customer for years). I called the bank and the same banker answered the phone, I explained the situation and she promised she'd look into it since she was confident that she has gathered and submitted ALL the required documents from us. I never heard back from her or anyone from the branch so I called again, and this time I left a message for her since someone else answered the phone. Still nothing from her nor anyone else from the branch. Awful experience, how hard is it to open an account Ahn?
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February 2024 by Woo Kim
They greeted me, they got my need taken care of quickly, the teller Melody was in a good mood throughout. Overall, very nice experience!
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February 2024 by Kyu Kim
Cerise, the branch manager, deserves recognition for doing an excellent job assisting us with the money transfer. Although this branch not being the closest to our home, we chose to come here due to a negative experience at the Totem Lake branch.The lady at Totem Lake Branch didn't know how to do a domestic wire transfer and kept asking us for help, and isn't willing to seek help from her colleagues, even with our requests. It's very frustrated, and we promptly left and visit this branch instead. I believe we make a great decision.
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February 2024 by Julie Rauch
Anh is the best! She has always answered all of our questions and been extremely helpful. She has great follow up and always has solutions readily available for us. Highly recommend working with her!
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November 2023 by Casey LaRae
They were so nice! I had a problem with my accounts and they fixed it in 5 minutes. Thanks Chase!
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January 2023 by Aiden Deinhard
Dairy Queen was better.
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July 2022 by Ken Kang
Avoid this branch at all cost. The banker I spoke to made multiple mistake handling foreign exchange service request. And their listed phone number is incorrect, you will have extremely difficult time reaching out to them by phone. Worst chase branch I've ever been to.
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July 2022 by Toby B
still annoyed they replaced a dairy queen with a not very flattering bank
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September 2021 by No No
Ask for document A in call. Request document B at reception. Is it fun playing your customer? Amex is 1000000x better than you. I will never consider Chase again.
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September 2021 by None Chin
Ask for document A in call. Request document B at reception. Is it fun playing your customer? Amex is 1000000x better than you. I will never consider Chase again.
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September 2021 by Jerry Fischer
Always friendly and helpful
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August 2021 by Henry Y.
My experience here is generally very good. Always like Chase. Service is good and convenient.
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December 2020 by Raisa Bortkevich
On line it was indicated they close Chase Bank at Bridle Trails Shopping Center 6:00 pm I came 5:05 pm but it was already close
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November 2020 by Ami G-I
They kept having issues fixing my problem. The people in the booths trying to help were fine, but the woman at the front was condescending every time I had to go in, and verbatim snarked "I thought this was fixed last time." I wouldn't be back if it was fixed. She needs to work on her attitude.
