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March 2024 by Irene S.
If you need help, go see Uriel. He has helped us from the time first time we got our phones and has continued to help us with our business account. Uriel was able to calm my husband when he gets fustrated and that can be hard to do at times. If we're ever in need of a new phone or make changes, we will go see Uriel.
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January 2024 by BT Jamiel
Our go to place for Verizon
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December 2023 by ROSHAN BISWA
Totally disappointed with the retail sales personnel who’d helped me to upgrade my iPhone 14 promax from 12. I’m suppose to get $1000 promotions on my 14 promax after 3 billing cycles, but the sale Lady who’d helped me out didn’t really-stocked my devices back, so the pretty much they lost my phone and hard time giving me my credits and it’s been already 10 months. I’ve been there multiple times to resolved this issue, but twice they have new manager and every time new employees who doesn’t seem helping to resolve my issue. So I’m leaving breaking with Verison coz of the worst costumer service received from Verizon store at Ramsey way Kent.
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December 2023 by Elisandro Ayala
Open till 6 but he said he closes at 5? I didn’t know you can close whenever you wanted?! Just wanted to trade in my phone and say sorry I did all my trade in’s already? Like you can’t hold it and do it tomorrow? Horrible service.
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November 2023 by Nancy Webby
Xi was very efficient. I did not have to wait long.
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October 2023 by Kimberly Seleen
KJ was so helpful and kind. He went above and beyond to make sure I was taken care of as well as all the other customers at the store.
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September 2023 by Kristina Khan
Sam did an incredible job if you need assistance ask for Sam they are all really helpful best service I have had with Verizon. I have been a Verizon customer for over 20 years so I have seen many different stores in many different states Tacoma WA you have an amazing team
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September 2023 by bernard Huff
brandon is the best, super helpful and super nice. always listens to me when i have an issue and works his hardest to solve it. if you need any verizon help please go see him at the kent station
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August 2023 by Ariel Esrig
This particular Verizon store on Ramseycomes highly recommended. The sales woman was more than patient and the manager on duty was ready to help an every way
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July 2023 by Courtney Jane
No employees available to open the store after 10a on a Saturday, yikes. We tried knocking and calling - no luck.
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May 2023 by Rick Combs
Hard to find good customer service …This store has that dialed in .Great job to Tyler and the manager was pleasant . It’s like a sore Peter you can’t beat it
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March 2023 by gray duncan
I had a wonderful experience store manager Mitchell was amazing great customer service I had complicated issues and he was greatly helpful. I highly recommend coming to this location. The best customer service ever
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February 2023 by Julee Pratt
Don’t waste your time going anywhere else. The Ramsay Way store is hands down THE BEST. Helped me super efficiently when the other Verizon stores just let me down and left me disappointed. Mitchell was amazing.
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December 2022 by Andrea M.
Not sure why there are so many bad reviews! Cece is very professional and explained everything very good. She also was very helpful in helping me pick out phone cases and chargers. I've never experienced such a pleasant stress free experience setting up a phone plan
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December 2022 by Karen M.
Beware, they are SCAMMERS!!! Went there for a new phone. Sales gal signed us up for $75 per month in insurance and extra services without our knowledge. Lied to us about accessories and said we must purchase new ones by implying our old ones would not work with the new phone when they work just fine. They charged a $30 fee to setup the new phone when we told them we didn't want them to set it up. Completely bungled the activation and sent us away with neither our old phone nor our new phone in working condition. Tried calling their phone number to speak with someone in the store but it routes you to Victra's "internal" customer service line in North Carolina and magically no one can get ahold of anyone in the Kent store nor can they seem to find a manager to help. And of course the "manager" never calls back after the customer service rep takes your name and number so they can call you. Avoid this place at all costs.
