-
June 2024 by Dianna Bullock
Went in to get my phone fixed and was surprised when I found out I had a different carrier. I thought I would check out to see if I wanted to change my carrier. When I found out what the monthly fee would be, I was very surprised! There was just no way I could afford it, and told them so. I wish I had gotten the mans name, he really upset me. The pressure tactics he used were really unnecessary. I just could not afford what they had to offer. To go from $47.00 to $113. a month was a no go for me.
Explaining to him, the pressure tactic was not helping him at all. And he should be more insightful of his customers demeanor. His come back was telling me he was the top selling person in bla bla bla... Really did not sit well with me. Doesn't look like I will be going back there anytime soon.
-
March 2024 by Irene S.
If you need help, go see Uriel. He has helped us from the time first time we got our phones and has continued to help us with our business account. Uriel was able to calm my husband when he gets fustrated and that can be hard to do at times. If we're ever in need of a new phone or make changes, we will go see Uriel.
-
March 2024 by Sally Dodds
It was great customer service. Rarely do I receive such personable care from any business today. It was refreshing.
-
March 2024 by Mike Wills
Do not go to this store. I was lied too, equipment and services were put on my account without permission fortunately we were able to fix the situation before the amount was debited from our account but call in or go to a different store. This place is commission only focused.
Listen - I get it - commission based sales can be challenging but straight up lying to your customers for a new line activation is pretty bad.
-
January 2024 by BT Jamiel
Our go to place for Verizon
-
January 2024 by Brian Jamiel
Our go to place for Verizon
-
December 2023 by Bodya Pro
Terrible customer service.
-
December 2023 by ROSHAN BISWA
Totally disappointed with the retail sales personnel who’d helped me to upgrade my iPhone 14 promax from 12. I’m suppose to get $1000 promotions on my 14 promax after 3 billing cycles, but the sale Lady who’d helped me out didn’t really-stocked my devices back, so the pretty much they lost my phone and hard time giving me my credits and it’s been already 10 months. I’ve been there multiple times to resolved this issue, but twice they have new manager and every time new employees who doesn’t seem helping to resolve my issue. So I’m leaving breaking with Verison coz of the worst costumer service received from Verizon store at Ramsey way Kent.
-
December 2023 by Elisandro Ayala
Open till 6 but he said he closes at 5? I didn’t know you can close whenever you wanted?! Just wanted to trade in my phone and say sorry I did all my trade in’s already? Like you can’t hold it and do it tomorrow? Horrible service.
-
November 2023 by Nancy Webby
Xi was very efficient. I did not have to wait long.
-
October 2023 by Kimberly Seleen
KJ was so helpful and kind. He went above and beyond to make sure I was taken care of as well as all the other customers at the store.
-
September 2023 by Kristina Khan
Sam did an incredible job if you need assistance ask for Sam they are all really helpful best service I have had with Verizon. I have been a Verizon customer for over 20 years so I have seen many different stores in many different states Tacoma WA you have an amazing team
-
September 2023 by bernard Huff
brandon is the best, super helpful and super nice. always listens to me when i have an issue and works his hardest to solve it. if you need any verizon help please go see him at the kent station
-
August 2023 by Ariel Esrig
This particular Verizon store on Ramseycomes highly recommended. The sales woman was more than patient and the manager on duty was ready to help an every way
-
August 2023 by Ken Greer
Excellent customer service
