Victra, a Verizon Authorized Retailer in Kent, WA, offers a wide range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. The staff is known for being knowledgeable, friendly, and dedicated to providing excellent customer service. Customers frequently mention staff members like Robert, Uriel, and KJ, who are praised for their helpfulness, patience, and ability to guide customers through choosing the best plans and devices. Robert, in particular, is recognized for assisting with business lines, helping select suitable phones, and offering valuable tips on discounts and savings. Uriel is appreciated for his calming presence and ongoing support with business accounts, while KJ is noted for going above and beyond to ensure customers are well taken care of. Despite the time needed for tasks like switching phones, customers report feeling comfortable, unhurried, and satisfied with their experiences. Overall, Victra in Kent aims to connect customers to technology in a trustworthy, fun, and profitable way, making it a reliable place for wireless needs and expert advice.
David that works there is awesome. We had some issues with an online purchase and he took extra time to resolve the issue. The attention to detail and the care of effort was outstanding 5 of 5 stars. Highly recommended!
May 2025
Robert was highly attentive, patient, and extremely helpful. He helped me open my first ever business line and was happy to guide me through all my best options. We chose a phone together and I left with peace of mind that I'd be well covered in my business and travels. Thank you Robert!
May 2025
The Verizon team member (Robert)was excellent and helpful. He did an excellent job with helping me choose the best plan as well as helping me select a phone that would suit my needs. I was very happy with the costumer service I received from him. Good job!
