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November 2023 by Merry Pettijohn
Pros that don't feel the need to upsell you or hold you to a minimum. (Like other companies out there.) In and out on the install in under 40 minutes. Professional customer service. Great employees on the call and in the house.
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December 2022 by Mandy M.
I needed a mirror cut down and Valley Glass took care of it same day for a very reasonable cost. When I showed up I also had an oversized mirror that I needed to dispose of (tried multiple donation places) and asked if they knew of a place that would take it. They didn't, but were kind enough to break into a few smaller pieces and put it in their dumpster for me (sadly mirrors are not recyclable). Really appreciated that since I've been trying to re-home it with no success for over a month. Will definitely use them again next time I need glass service of any kind.
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October 2022 by chris hodge
This review is overdue but also it takes some time to realize your windows weren't sealed properly. We bought a house that had failed port package windows. As part of our buyer agreement, the previous owners were paying to replace the glass and reseal the windows. Valley Glass came and gave the quote and somehow managed to not include 2 of the windows in the quote which we then received another $2k quote out our pocket. We got it down to $1,100 since they messed up and the windows were supposed to be paid for by previous owner. We washed all our windows 6 months later and to our surprise, water gets in so obviously not sealed properly. In addition to that, 1 window has the material that's supposed to create the seal falling completely into the window between the glass panes. If the seals were done correctly, I would have been happy to leave a positive review despite them costing us an extra $1,100 but the fact that they didn't even fix the issue they were hired to fix is pretty lame. Wouldn't recommend. Most people in the area have port package windows and most have failed seals. Hopefully they can learn how to correctly fix the issue if someone else hires them
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June 2022 by Kirstin H.
I had a really positive experience using this service to replace my damaged window screens and frames. They were responsive when I called asking for an appointment and I got good quality products for a fair price. The new screens fit perfectly when I installed them, and they even disposed of my old ones for free. The only reason this rating is 4 instead of 5 stars is that it took double the time quoted for them to get the job done and no one called to update me.
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May 2022 by S M.
This is the third home that we have had Valley Glass replace all of the windows. The company and their employees are top notch. Professional, approachable and hard working. It was a long installation but the on site construction/installation crew were awesome.
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April 2022 by Jeremy Une
I walked in looking for replacement glass for my cupboard door- they were able to match it and cut it to size. Very helpful.
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March 2022 by Josh Chester
Great work and prices. Valley glass came out, measured our windows and fit replacement screens to all of them to replace the previous owners screens that were the wrong size. New ones fit perfectly. Very nice and professional employees as well. Definitely would do business with them again!
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February 2022 by Andrew G
I was in a pinch and needed fire extinguisher glass and this was the only company that can help me out and do it within 10 to 15 minutes! all the other companies told me it would take about two hours to do. I will definitely be using this company again!
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October 2021 by Faraz Hussain
Small local business with excellent customer service. Brenda was extremely helpful and genuinely cared about our project. Would highly recommend for anyone looking to repair or replace window related items to reach out to Valley Glass in Kent.
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August 2021 by Thomas W.
They were the only store that would sell me the single window pane I needed. All the other places I called required themselves to install it-at double + what Valley charged. One of the panes was a bit too big, so I needed to file it down on 2 sides a little. They were friendly, helpful and I would recommend them to anyone wanting to DIY in a heartbeat.
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June 2021 by J Eliz
I'm a small business, cabinet shop. I needed some glass asap for a project. I called a cpuple.other glass shops and the answers were the same. It will be a couple of days. Then I called Valley Glass. They could tell I was in a pinch and they took care of me. Not only did the cut my glass same day but they had it waiting for me up front when they said to come. Great prices, great service and follow through was excellent. As a little shop trying to build.my business, you need vendors like.valley glass to do it. 5 stars and will only call Valley Glass for my glass needs moving forward.
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October 2020 by Ferndes Ohara
Quick delivery.
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May 2020 by The Paris G.
Great as usual. We've used Valley Glass for over a decade and you can't beet their pricing and work. Easy to work with, which is important for us property managers. Sometimes they can be booked out for a couple weeks, but saving hundreds of dollars is worth it.
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May 2020 by O K.
I needed a new window screen and some glass installed in a cabinet door and they were able to do both for me perfectly in a week. I was worried because I'm trying to prepare my house to sell and wasn't sure if I could get everything taken care of during quarantine, but Valley Glass was there for me. It was reasonably priced as well. I would absolutely use their services again in the future.
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February 2020 by Cathy H.
I highly recommend Valley Glass for your window needs. I had a window replaced above my entry door. Everyone that I met from at their store, on the phone, the estimator and all the installers were very friendly and professional. Their prices are reasonable and the finished result was high-quality and the work was completed when promised. I plan on using them again for more windows at my home.
