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January 2024 by Kip Nordby
We've used UNITs a couple times now. Once for a week long storage and now for 6 months for 2 16' foot units. Both times they've been incredibly responsive and helpful. Not a single item was damaged and the units were placed and picked up as if by magic. THANK YOU!!!
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December 2023 by Jennifer McKinney
Finding Units was a stroke of luck—so helpful and easy to work with. Dan was great at helping coordinate my moves. Definitely recommend!
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September 2023 by Beth H.
I used units to store my things for a month and half, then redeliver to my new apartment. They were great! Super efficient- and half the cost of Pods. Definitely recommend!
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October 2022 by Shar B.
This place is very clean and the staff is very helpful and nice. I have had my unit for 2 years and there's never been an issue. The fact that they provide a truck to move your stuff is another great service they offer. I recommend this place to anyone looking for a reasonable priced storage unit.
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August 2022 by K. Kraz
Update: My experience with their customer service was mixed. They are receptive to schedule your container and service according to your needs, but be sure to read your contact thoroughly before signing. Plans change and in the contract it states you may be subject to a $300 termination fee. I called less than 24hrs after scheduling and a week prior to the service start date and was told I needed to provide notice via email and would be subject to the cancellation. It was only after I left a bad review that they called me back to say that they *might* be able to waive the cancellation fee *if* they found another renter and If I would take down the bad review. The service rep also seemed confused as to why I was critical of them when, in his words, they hadn’t provided a service yet.. which is exactly the point being a $300 cancelation fee before any service had really been conducted and the cancellation fee was never discussed during the initial coordination or even when I called to cancel. Sorry, but in my book that does constituent piss-poor customer service. They were more concerned about getting a bad review and were almost belligerent in insisting I take it down. Perhaps they should look at being upfront and not have absurdly high hidden fees. Proactive customer service is always more effective than retroactive approaches. Also, note the email for correspondence is not evident on their website but I found it on page two of the contract. In the end, they did waive my cancellation fee, and I will concede to the experience being average which is being generous — though admittedly it was in the contract. So read the fine print before signing.
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May 2022 by Travis S.
Fantastic service. Every drop-off and pick-up was on time, quick, and easy to set up over e-mail (just be sure to give 10 days notice). A rep was even able to look at Google Maps to give their input about dropping a storage pod in my small and hard-to-reach driveway. This service compensates for a less-than-robust website and I would use them again.
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March 2022 by B D
Fantastic moving service! They were very responsive and flexible, and they made the moving process so easy. If you need to move, use UNITS!
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April 2021 by Brittney J.
I needed these units quick and they were very accommodating. The units are clean and easy to pack. I wish they had a location up north I think it would do very well
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March 2021 by Dorothy K.
The Unit itself was great! They were able to maneuver into a narrow driveway. My complaint is on the billing. I emailed on Jan 29 that the Unit could be picked up on March 1, or after February 28. In the contract it says they need 7 days notice, so when I was billed for March, I was surprised and thought it was a mistake. When I called, he emailed me back essentially saying that since it went past February 25 (my auto payment date), I had to pay for the whole month. I feel like he was somewhat dishonest about it. For example, when I emailed him, he could have said, "If you are out by February 25, we don't have to charge for a whole month, for three days." But he didn't and I got charged an extra $187.
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February 2021 by Kathryn W.
I used Units while I had my floors refinished. I can't recommend them enough! It was super easy and they were very responsive when I reached out. I am happy to be moved back into my house amd the Unit was picked up before the snow hit!
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October 2020 by Barry Fretwell
Great stuff and communication normally! Today. I did not feel like I received the service I was accustomed to. I think we both were a little off our games, asI was impatient and Dan miscomunicated with me as he was covering for someone else. It worked out and I was able ro meet my deadline.Will definately use them again.Barry
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October 2020 by Larry R.
Simplifies moving. Pack the UNIT, they take to their warehouse, ready to be moved to the final destination. Storage is a little expensive, but the convenience of only have to pack and unpack one is worth it. They're easy to work with. I ordered a second UNIT by phone and they had my previous work order from last week, so it only took a minute or two. The contract is 10 pages of easy to read conditions and qualifiers. There was nothing for me to object to, it all seemed reasonable. Of course it hasn't been delivered to it's final destination, but the whole process is so simple that I don't foresee any problems.
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September 2020 by Joe S.
These guys were great, nothing but efficiency and professionalism. We had our close date in our house we were selling and the one we were buying moved several times. UNITS knee howImportant it was to my family and I to have our two units at our house by a certain date. They flexed their schedule enough to make it happen. Worked with Dan a few times and he really made us feel like our needs mattered. Awesome company and service!
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July 2020 by Ashley Williams
Units has been super responsive, prompt, and easy to work with. They pick up and deliver in a timely manner and the drivers are always wearing masks and keeping social distance. Awesome job!
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July 2020 by Rachel Rosen
I called them at 9:15 am and had a 16 ft container by noon the same day! I was super impressed with the robotic delivery system, a robot thingy (for lack of better term) was able to shimmy it down my driveway- something PODS CAN'T do! Unit is super sparkly clean, and the delivery guy was the nicest ever "Jimmy"--Thanks! I already referred this place to two realtor friends.
