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August 2023 by Julie
Upack has been amazing. It is a rare compliment to say that a company is ALWAYS timely, accurate, a good value, I never sit on hold for longer than 5 minutes, professional, courteous. Upack has been flexible and worked with us when we had a difficult logistics issue. I have used them twice now going across the country both times. And both times they were perfection throughout the entire process. I love this company and I highly recommend them. I tell everyone I talk to about moving... dont waste your time on other companies (which I have done, so I know the way they work. Others are awful and frustrating and sooooo time consuming after you book). Upack is run so professionally and it works like a well oiled machine. I wish other companies could follow their lead! 5 star review is absolutely earned.
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July 2023 by Patau Mendiola
Best bang for your buck.Easy hassle free process from getting a quote to setting a date to load the pods.When packed correctly nothing shifts, nothing breaks.Remember to bring your own lock(s).
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June 2023 by Victoria Amoroso
Moved across the country and couldn’t recommend U-Pack enough. People have advised against getting a moving company but UPack did not disappoint. We used their ReloCube moving from DC. UPack customer support is five stars — attentive, on time (if not early) for drop off and pick up. We (my husband) packed up life things and nothing was damaged..granted you have to be a good packer. And their website is great and easy to use. 10/10 would use again.
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October 2022 by Mykal Duran
The only reason I am even giving this company one star is because their customer service people are nice. This company promised us they could bring a moving truck to our apartment. Not only did they show up on the wrong day AND charge us for their error, but they only told us (the day before we were supposed to move) that it was impossible to bring a truck here. I spoke with a manager at their local service center who was looking at google maps while on the phone with me and noticed one of their pods was already parked at our apartment. Spoke with someone later who said they were unable to deliver the pods to us. This company has completely ruined our move and we are now stuck with no way to get down to Nevada one day before the move. If you live in the Seattle area, I would HIGHLY recommend NOT using this company. No one seems to know what they are talking about, and they will screw up your move and then charge you for it. Please learn from my mistake.
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September 2022 by Anna Arvanitis
We used UPack for our most recent move across the county and had a great experience. Delivery and pick up was super easy! The UPack container arrived 6 days early… which is AWESOME. I will definitely use their services again for my next move.
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September 2022 by Lynford “lynfordd” Donivan
It’s absolutely fantastic service , honest reliable to a fault. Would recommend them to any one . You will be pleased with the people the drivers and the trailers. Had experience with compensation ZipyShell and it was absolutely the worst people ever. I only ever use upack to move period . You will be pleased.
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August 2022 by Jonathan Parley
We used U-Pack/ABF for a cross country move and they were great! Both drivers we worked with - the drop off driver in Seattle and the delivery driver in Charlotte - were helpful and skilled. both took the time to make sure I was comfortable and understood the process. I got great support over the phone when scheduling, tracking, and even when I called for technical support with the bulkhead installation. Packing yourself is hard work, and we made some mistakes with space estimates and such, but their system allows you to over fill and still not spend a fortune!I highly recommend!
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August 2022 by Jonathan Parley
We just U-Pack to move from Seattle to Charlotte NC and they were great! Every step was on time, drivers were skilled and helpful, phone support was awesome. They even made special effort to get a driver out for the final truck removal in under 2 hours when I realized I had allowed by cars to be blocked in!
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April 2022 by Emily Svensson
I moved some family antiques that were very fragile across country (East to West coast). I called to ask questions and they were able to book me right away. They took the time to provide a thorough overview of the process including clear drop off and pickup requirements. They arrived on time at drop off and pickup and nothing arrived damaged. This was stressing me put for two years and I wish I would have loomed at UPack sooner! Would absolutely recommend and will use them again if Services are needed.
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January 2022 by Google user
I would highly recommend U-Pack (via ABF). They were professional from the start. I scheduled a move of a museum donation from Seattle, WA to Gainesville FL for Sept of 2000, but have to delay it 2 times till September of this year (2021). They honored the original price quote and worked with me. the whole procedure went as planned. Communication with them was excellent during the whole process also.
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December 2021 by Jerry
Very easy!Driver was careful to not scratch our driveway and patient about locating it so we could still get our cars out of the garage.Arrived in Chicago within a week!Seemed to me to be about the same price as renting a one way trailer, but much easier.The box was clean with plenty of slotted rails for tie downs, it was very easy to secure the load. The people at the terminal were helpful and friendly. They were happy to open a box so we could check it out.
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November 2021 by Bill Mauffray
I would highly recommend U-Pack (via ABF). They were professional from the start. I scheduled a move of a museum donation from Seattle, WA to Gainesville FL for Sept of 2000, but have to delay it 2 times till September of this year (2021). They honored the original price quote and worked with me. the whole procedure went as planned. Communication with them was excellent during the whole process also.
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October 2021 by David Addison
Cheaper than POD, the containers are a good size, service was excellent, every step of the way. They worked with us to schedule things exactly as we needed, we were late to order pickup from the origin, late to schedule drop off at destination and late to schedule removal of empty pods. No problems, no extra fees and friendly staff all along.They also don't charge by the pound, so we shipped hundreds of books, records and heavy furniture which will end up saving a ton of money once we move.
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August 2021 by Saul Colover
After much research it became quickly obvious that U-Pack was going to be our choice for renting a container. We communicated with other companies and for the following reasons chose U-Pack:Their containers are built best for strength, weather protection and heavy steel doors. We viewed several other competitors that were delivered in our neighborhood and this was the first thing we noticed.Their cube maximizes space because they do not have a pull up/down door which takes up valuable space on the top.ABF is a solid operation with excellent drivers and they are mentored and trained to unload and load the cube in the most user-friendly ways.We saw other competitors drop the cube literally between or a few feet away from where trash containers are placed.Their customer service is almost ridiculous because it is so above par, if we were asked to rate it between 1 and 10, 10 being the highest satisfaction, my wife and I would rate it at 10+.Their communication skills are incredible, we did research on employee retention. A great way to learn about a companies reliability. A good culture and respect for employees translates to incredibly dedicated and ethical practices by those employees. This was and has been the impressions we have taken away thus far. We came back to use them again now, our second time and have the upmost confidence it again, will be an excellent experience.We can assure you there is no other choice in this particular industry. While there are a few other companies that have a longer history behind them U-Pack takes the gold medal because they took a concept and made it into a Nordstrom-like or REI-like customer service experience. Just off the charts in another stratosphere in the world of renting cubes to move.I hope this helps you make an easy decision. I only hope you are able to lock one down as we found out again, they are in high demand.Thank you U-Pack for having the best built cube on the market and the best logistically run operation. On top of that, the customer service is just again, ridiculously good!
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August 2021 by Zachary Hiter
Highly recommend using Upack if you need to move. Everything arrived on time and with almost no damage whatsoever.
