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September 2023 by Roger Franklin
Had a great experience renting a cargo van. Scheduled the rental online. Came in to pick it up and Tyler was very helpful. The van was very clean and in great shape. Drop-off was quick. I'll definitely be back next time I need a uhaul.
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December 2021 by Richard Eason (MystaRE)
Great job with getting my rental process and even compensating for the time to ensure I received my full requested time. However, by the time you get everything processed and each item identified your paying way more the for just the $19.95 truck.
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March 2021 by Madeline White-Fromm
We arrived not knowing there wasn't a truck in stock for us. We got excellent service by the gentleman at the desk. He tried to find us a truck nearby and contacted as many dealers as he could/his rep. Although he was unable to locate one due to high demand it was a very positive experience!
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March 2021 by Alek Stirnaman
Helpful and nice just about the only place with trailers!
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November 2020 by Lorenzo Ortiz
just called this location to find out about renting a truck because there web add states they do rent trucks, but by the greeting over the phone you would know that. I had to ask if they rented trucks and the answer i received was just a plain YES. There was not customer service provided at all. It was a question and answer session. I asked a question and got a yes or no response with attitude.the is not not the friendliest place tp work with, or the friendliest guy to work with. Tyler does not know how to provide customer service. I would not recommend this location for truck rental.
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October 2020 by Austin R
Amazing service!!Found myself stuck in Seattle with a broke down vehicle I had fixed a week before at my dealership. Called 4 other U-Hauls in the area and was either ignored, brushed off, or answered by an automatic voicemail.Called the Kent location and Cedric answered as soon as I dialed. Dude really went to bat for me, hooking me up ASAP with a truck at a different location and a trailer they had on-site. This let me get what I needed to tow my broke down vehicle half-way across the state at a reasonable rate instead of paying $800 to have it towed back!When I arrived the next day, Tyler helped me out immediately despite the fact I was a few hours late. He helped get me set-up with the trailer. Had absolutely no issues towing that back even though this was my first time having to drive a truck & trailer, much less towing an entire vehicle!Definitely would recommend this business, it's clear as day that the people who work here (that I've met!!) are solid workers that excel at doing their jobs!
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August 2020 by Austin Reiner
Amazing service!!Found myself stuck in Seattle with a broke down vehicle I had fixed a week before at my dealership. Called 4 other U-Hauls in the area and was either ignored, brushed off, or answered by an automatic voicemail.Called the Kent location and Cedric answered as soon as I dialed. Dude really went to bat for me, hooking me up ASAP with a truck at a different location and a trailer they had on-site. This let me get what I needed to tow my broke down vehicle half-way across the state at a reasonable rate instead of paying $800 to have it towed back!When I arrived the next day, Tyler helped me out immediately despite the fact I was a few hours late. He helped get me set-up with the trailer. Had absolutely no issues towing that back even though this was my first time having to drive a truck & trailer, much less towing an entire vehicle!Definitely would recommend this business, it's clear as day that the people who work here (that I've met!!) are solid workers that excel at doing their jobs!
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July 2020 by Madeline White
We arrived not knowing there wasn't a truck in stock for us. We got excellent service by the gentleman at the desk. He tried to find us a truck nearby and contacted as many dealers as he could/his rep. Although he was unable to locate one due to high demand it was a very positive experience!
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December 2019 by Antuon Johnson
CORA is the best!!! She helped us save so much money. Definitely come here and do business preferably with Cora!!
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September 2019 by anonymouschicken head
Accidentally left a little bit of dust which was very very easily cleanable with the flick of a wrist and was charged 20$ for clean up which he refused to let me do myself
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August 2018 by icomeupalot
Dropped the truck off at another location had fun!
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July 2018 by Darren Haney
Excellent service! I was getting ready to try renting via the internet check-in when I was approached by an employee who brought me inside and had me on my way in less than 5 minutes! Friendly people and the cargo van is really nice too.
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July 2018 by Amanda Mayo
Awesome customer service from Tyler. Convenient and quick service. Highly recommend this U-Haul location.
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April 2018 by Ed Grimes
It actually took more time to use the app then it did to talk to a real person and also the key return box is on the inside of the fence. not a deal killer but confusing and time-consuming. Whatever happened to good old fashion customer service .
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February 2018 by Summer Gipson
Very helpful wonderful customer service
