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November 2023 by Hope Cocherell
Call and make sure there is someone certified to fill propane tanks before wasting a trip here. This is the second time in a row that there is no one to fill propane!
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August 2023 by Michael Howard
This location is easy to get propane at. They have a huge tank and you can bring even large vehicles close to the dispenser. Easy to load and unload propane bottles. Friendly staff too. This is a great overall U-Haul location.
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June 2023 by Lisa Car
Can take up to 20 mins for someone to even acknowledge you rang the bell, just for them to tell you that someone else needs to help you and then you wait another 15 mins for that person to show up. Don't waste your time. I suggest going somewhere else for propane.
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February 2023 by Clear C.
I was charged $195.56 for an in-town rental that they made "1 way for a discount" to get trucks off their lot. I had a move from Kent to Auburn and they had me return the truck to McLendon's in Renton on Rainier Ave. I would never request this as a customer because I wouldn't want to drive the extra mileage just to have my wife pick me up further away from our new home. When I returned the truck to McLendon's I was told I paid way too much, and this was the second time recently a truck had been sent specifically there. When I called the North Auburn location, I was told that I had only paid what my contract stated, and they wouldn't do anything. I called corporate and they were able to refund me a small amount ($36+tax) which WAS supposed to be refunded at McLendon's, but they did confirm an in-town rental with my miles would have cost $96+tax. Much less than the $195.56 I paid. I was still ripped off for about $50 after the $36 refund AND they got a truck off their lot.
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September 2022 by Luke S.
I was able to reserve a truck in advance and pick it up easily. The staff was friendly and helpful, and the truck was in good condition. I will definitely use them again.
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May 2022 by Richard L.
Please don't patronize this business. I don't want to see you have a bad experience. I ordered a u-box back in April. It was scheduled for delivery today, May 19th. They called me last night to advise me that their truck had broke down (really, one truck?) and they couldn't make the delivery until May 25th. We have sold our house and Mayflower is coming on May 25, 26 and 27 to move us to Arizona. On top of that, I am disabled and have hired moving help to load the u-box. U-Haul might be a decent company but I recommend you not use this location. I am going to try to file a claim in small claims.
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May 2022 by Joseph O.
Poor management. The location is clearly understaffed. Also I was unable to get them to fix a simple error on the bill. I rented a truck for two hours and drove a total of 20 miles. The truck itself was fine. The shocker was that I was charged for 6 gallons of gas for a total of $36!!! I called this office several times and they didn't answer and when they did answer they put me on hold for 30 minutes. I called the corporate office and pointed out the obvious error. You can't use 6 gallons of gas in 20 miles. The braindead rep told me that maybe I didn't drive far but I probably left the truck idling for a long time, which burned 6 gallons of gas! Wtf? The truck actually has an anti-idling feature which turns off the engine when it is stopped at a light, so that is not possible. He said that I would have to call the local office and have them correct the error. Totally useless. Avoid this location and avoid Uhaul. Let's hope that some startup company comes along and disrupts the entire truck rental industry, which is clearly obsolete in its current form.
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May 2022 by Johnny Grose
Don't waste your time. I was told I would have to wait 20 minutes to be helped getting propane. Meanwhile I could see three to four employees roaming around with their hand computers joking and laughing having a good old time.
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November 2021 by Lynn Nguyen
Great place to refill propane.
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October 2021 by Lori Hamlin
Lots of different rental stuff, huge place!
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October 2021 by John Pen
Very close to our home.
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August 2021 by D M.
When I arrive to pick up the U-Haul I got in turn the key on and got a message saying right tire low air pressure went and told the gentleman that check me out. His comment was how do you know. I said that's what it told me on the dashboard. We walked around the tire is completely flat and the front and right tire has zero tread. I went in and asked and told them I was concerned about the tread going across the state and that it was not safe. My feeling I got from them they didn't care about my safety. So personally I do not think they care about safety and that they have seven other trucks here on the lot and she says they're strictly in town only. I think this location needs to work on their customer service and how they treat customers and how to deal with making the customer happy by giving him another truck getting him on the way way.
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June 2021 by David B.
Wow! Utterly horrible experience. Ordered a hitch on a Wednesday online for installation ar 2:00 on Saturday. Walked in at 1:50 and was told he was leaving at 3:00 so he did not have time and I would have to return the next Saturday. Said he had called me and left me a VM. That was not true. Had the hitch installed today (the next Saturday). Got there at 7:00 a.m. opening. They tried to give me a total price and ring me up even though I had ordered and paid online. Glad I still had my confirmation email showing I had paid. When I went back to get my vehicle (I had to leave it even though online said they would do it while I waited), it took half an hour to get out of there because they had lost my key. Stay away from this place!
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June 2021 by Kaitlyn B.
They never answer their phones, I'm always on hold for such a long time no matter what time I'm calling, whether it's right when they open or middle of the day (typically on hold for 20+ minutes whenever I call, RARELY will they ever actually answer quicker than that).
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September 2020 by Gene D.
High security storage facility. Works very well for my needs. Also meticulously maintained and lit. The loading ramps and walkways are nicely sorted. Recommended.
